Why is my password not accepted?

ATTENTION: World Online Lite users need to use different network information!

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When you try to connect to us, you may receive the error message that your password is incorrect. A number of solutions exists for this problem. The first step is to check whether Caps Lock is activated on your keyboard. This is the most common mistake.

  1. Did you enter your user name correctly?
  2. Did you enter your password correctly?
  3. Is your modem the cause of a disruption during transport?
  4. Using a terminal window after dialling
  5. Did you change the password?
  6. Could your account be suspended?

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1.     Did you enter your user name correctly?

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2.     Did you enter your password correctly?

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3.     Is your modem the cause of a disruption during transport?

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4.     Using a terminal window after dialling

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5.     Did you change the password?

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6.     Could your account be suspended?

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