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This error occurs when your modem is unable to connect to one of our modems.
If you use ISDN
If you use a telephone switch, which requires you to dial a special number to get an outside line, you will have to put this number in front of the dialup number. You can do this as follows:
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Go to My computer. |
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Go to Dial-Up Networking. |
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Click with your right mouse button on the World Online icon and select Properties from the menu. |
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Make sure the number needed for dialling an outside line (usually a 0, followed by a comma) is present in the Telephone number box. For instance: 0,020 1234567 |
Or check to make sure the mini port drivers for the ISDN card have been installed (for internal ISDN cards only).
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Go to My computer. |
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Double-click on Control Panel. |
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Double-click on Network. |
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Make sure the mini port drivers have been installed. If this is not the case, contact your ISDN supplier. |
Or, in case your set-up seems correct, but you still receive the line busy message:
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Go to My computer. |
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Double-click with your left mouse button on Control Panel. |
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Open the item Network by double-clicking it. Make a note of all components that are listed. |
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Remove all components by selecting them and clicking on the button Remove. Reinstall the Network components. Check this page to find out how. |
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Reinstall the drivers for the ISDN card, by first clicking Add and then Adapter. |
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Click Add. Now you can select your ISDN manufacturer from the list on the left and your ISDN adapter from the right. In case this does not work, please reinstall the ISDN card in the way described in the user manual that was provided with the card. Click OK in order to close the network screen. |
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Follow the Windows instructions. |
If you use a telephone switch, which requires you to dial a special number to get an outside line, you will have to put this number in front of the dialup number. You can do this as follows:
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Go to My computer. |
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Go to Dial-Up Networking. |
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Click with your right mouse button on the icon of World Online and select Properties from the menu. |
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Make sure the number for the outside line (usually 0,) is entered in the box Telephone number. |
Or if you use a modem, with a speed below 56k, insert two commas behind the dialup number. You can do this as follows:
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Go to My computer. |
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Go to Dial-Up Networking. |
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Click with your right mouse button on the icon of World Online and select Properties from the menu. |
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In the box Telephone number, add two commas behind the dialup number. Click OK. |