Detecting a storage card
The Add Storage Card Wizard detects any that are connected to your computer and that have not been previously configured. If the wizard cannot detect a storage card, the Cannot find storage card page appears. If this page appears and your storage card is connected to the computer and has not been previously configured, troubleshoot your storage card.
To troubleshoot your storage card
- Verify the following:
- The portable device has an external storage card.
- The portable device is turned on.
- The portable device is connected to the computer. If you use a , ensure that the portable device is placed correctly in the cradle, and the cradle connection cable is connected to your computer.
- ActiveSync detects the connection between the computer and the portable device. In the ActiveSync window on your computer, check the connection status. If the portable device is connected properly to the computer, the ActiveSync window should display the message Connected.
- The portable device detects your storage card. On the device screen, tap Start, tap Programs, and then tap File Explorer. In the File Explorer window, show My Device. A Storage Card folder should appear under My Device.
If you do not see the Storage Card folder, remove the storage card from the device, and then reinsert the card. If the storage card is in a sleeve, remove the sleeve from the device, and then reattach the sleeve.
- The storage card is formatted for the portable device.
For more information about connecting, formatting, and operating your portable device, see the documentation that came with your device.
- On the Cannot find storage card page, click Retry.
After you click Retry, it may take approximately 20 seconds for Sync & Go to detect your card.
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