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Troubleshooting

The following table identifies some common conversion problems and issues and how to troubleshoot them.

Problem or issue To troubleshoot
The file is corrupted. Download or copy the audio file from the original source location, and then try again.
The file is not formatted as a valid MP3, WAV, or Windows Media Audio file. Check the file format, and then try again.
The output folder is read-only. Check the permissions for the destination folder, and then try again.
Audio Converter did not convert the source audio file. The file in the destination folder cannot be replaced, or there is not enough disk space to complete the operation. The file to be replaced may be read-only, in use by another program, or no longer accessible. Quit other programs that are running, or free additional space on your hard disk. Also verify that you have access to the network shared resource or local computer directory and that the file exists at that location, and then try again.
Audio Converter did not convert the source audio file because there is not enough disk space to complete the operation. The conversion process was stopped because your computer doesn't have enough free disk space to convert the file. Free additional space on your hard disk, and then try again.
Your computer doesn't have enough memory to complete the operation. The conversion process was stopped because there is not enough available memory. Quit other programs that are running, and then try again.
Audio Converter did not convert the file as a result of a system error. The conversion process was stopped before Audio Converter could convert the file completely. To start the conversion process again, click Start Conversion.
Audio Converter did not convert the file because the selected bit rate was either the same or higher than the bit rate of the source audio file. Audio Converter skipped the conversion for this file. Converting the file to a higher bit rate will not result in any audio improvement. It may actually lead to degraded audio quality and a larger file size. If you want to convert this file, go back to the Select your conversion options page, and choose a lower bit rate. Then try again.
Audio Converter did not convert the file because the output file already existed, and the option to skip conversion if output file exists was selected. Audio Converter skipped the conversion for this file. If you want to convert this file, go back to the Select your conversion options page, and change your selection for If file already exists. Then try again.
Audio Converter did not convert the source audio file because the source audio file name contains more than 260 characters. Audio Converter skipped the conversion for this file. If you want to convert this file, shorten the file name, and then try again.
Audio Converter did not convert the source audio file because the specified file name is not valid or is too long. Audio Converter skipped the conversion for this file. If you want to convert this file, shorten the file name, and then try again.
Audio Converter did not convert the source file because it is not formatted as a pulse code modulation (PCM) file. You can convert only PCM-formatted files to MP3 files*. Audio Converter skipped the conversion for this file. The MP3 conversion codec* only accepts PCM-formatted input. If you want to convert this file, select a different output format, and then try again.
Audio Converter did not convert the source audio file because no conversion codec is available based on the selected output bit rate, output format, and input source file type. Audio Converter skipped the conversion for this file. No conversion codec is available for the source file and conversion values you selected. If you want to convert this file, select different conversion values, and then try again.
Multichannel audio output was converted to stereo output in the converted file. This warning message indicates that Audio Converter converted the source audio file, but the file uses a 5.1 channel Windows Media Audio Professional or WAV file format.
The source audio file had more than one audio stream. The stream with the best quality is used in the converted file. This warning message indicates that Audio Converter converted the source audio file, but the source file has multiple audio streams that are not language-specific.
The source audio file had more than one language stream. The stream that matches your system locale or the default language stream is used in the converted file. This warning message indicates that Audio Converter converted the source audio file, but the source file has multiple audio streams that are language-specific.
Audio Converter could not find a conversion profile that matched the selected values. Values in the converted file may vary from the selected values. This warning message indicates that Audio Converter converted the source audio file, but could not find an exact match for the sample rate and bit rate conversion. Therefore, the best guess was taken.
Audio Converter converted the file but could not add it to Media Library. You may not have the appropriate permissions to access Media Library, or the program files for Windows Media Player may be corrupted. This warning message indicates that Audio Converter converted the source audio file, but could not add it to Media Library in Windows Media Player. If you want to save the file to Media Library, verify you have the appropriate permissions or reinstall Windows Media Player, and try again.
Audio Converter could not replace the destination file with the converted audio file. The converted audio file was saved with a new file name. This warning message indicates that Audio Converter converted the source file, but the destination and source files were the same. Therefore, Audio Converter saved the destination file with a different file name.

*To convert audio files to MP3 files, you must have an MP3 encoder installed on your computer.

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