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Troubleshooting

The following table describes some issues you may experience when using Dancer and ways to troubleshoot them.

Issue To troubleshoot
The Dance Only When Music Plays option is turned on, but no dancer appears when music is playing. In the Master Volume dialog box for your sound card, verify that the appropriate audio source is selected. If you do not select the correct source for audio input, Dancer cannot detect your audio, and some Dancer features will not work correctly. For more information about volume controls, see Windows Help and Support.
A sound card error has occurred. Verify that you have installed the latest drivers for the sound card. If the problem still occurs, quit other programs that may be attempting to use the same audio source. For additional troubleshooting information, see the documentation that came with your sound card.
Dancer cannot detect your sound card. Verify that your sound card is installed correctly, that you have installed the latest drivers for the card, and that no hardware conflicts exist. For more information, see the documentation that came with your sound card.

Also, verify that the audio is being processed by the sound card. If the audio is being output directly to headphones rather than through the sound card, Dancer cannot detect the audio, and some Dancer features will not work correctly.

If Dancer cannot detect your sound card, you can still start and stop the dancer, but you cannot use the Dance Only When Music Plays option.

Dancer does not appear to be working correctly, and the sound card installed on your computer has a Mute option for volume control of each audio source. Some sound cards, such as Crystal and ESS AudioDrive, provide a Mute option to control the volume of each audio source. If your sound card has this option, in the Master Volume dialog box for that sound card, clear the Mute check box for the appropriate audio source. If the source is muted, Dancer cannot detect the audio, and some Dancer features will not work correctly. For more information about volume controls, see Windows Help and Support.
The Based on Music Genre dancer selection does not appear to be working correctly. Verify that you are using Windows Media Player to play music. If you are using another player, Dancer cannot detect the music genre, and a random dancer appears when music is playing.

If you are using Windows Media Player and you want to select a specific dancer for each genre rather than use a random dancer, see Assigning dancers to music genres.

Only one dancer is available. Download additional dancers by right-clicking the dancer or clicking the Dancer icon in the notification area, and then clicking Download More Dancers.
The dancer image flickers when it appears on top of a program window. When the dancer appears on top of some programs based on Microsoft DirectX®, such as games, visualizations, and screen savers, the dancer image may flicker. To avoid this issue, in the Dancer Options dialog box, clear the Keep dancer on top of other windows check box. You can also quit the other program. For more information about the Dancer Options dialog box, see Setting dancer options.

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