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The following table describes some problems and issues you may experience when using Sync & Go on your portable device and ways to troubleshoot them.
Problem or issue | To troubleshoot |
The file compression format is not supported. | Verify that the synchronized content is a Windows Media Audio (WMA) or Windows Media Video (WMV) file. Sync & Go does not support other digital media file formats, such as WAV, AVI, and MP3. In addition, Sync & Go does not support copy-protected files. |
The request could not be processed. | Sync & Go cannot play back the selected content on your portable device. Restart your portable device by pressing the Reset button (called a "soft reset"), and then attempt to play the content again. For more information about resetting your portable device, see the documentation that came with your portable device. |
There is not enough memory available. | Verify that you have enough available memory for Sync & Go to play back the selected content. You may need to quit other programs that are running on your portable device. |
The file is not available or may be corrupted. | Sync & Go cannot locate the file, or the file is corrupted. The synchronization process may have been interrupted, and Sync & Go may not have been able to copy the content completely to your portable device. Attempt to synchronize the selected content again.
Also, Sync & Go cannot synchronize a track with a file name greater than 260 characters. Verify that the file name has fewer than 260 characters, or rename the file if necessary. |
The license is not available or could not be processed for a protected file. | Verify that the file does not contain copy-protected content. Sync & Go cannot play files that are protected using digital rights management (DRM). |
The sound device is already in use or could not start. | Another program is currently using the sound device. Therefore, Sync & Go cannot play back the selected content. To resolve this issue, quit other programs that are using the sound device. |
No synchronized content is available for playback. | Sync & Go could not locate the configuration file for the storage card and could not synchronize the content to your portable device. This problem may occur if the storage card has been removed from the device. To resolve this issue, verify that the storage card is installed and that the card has been configured for use with Sync & Go. Then attempt to synchronize the content again. |
No preset content within a group is available for playback. | Sync & Go did not synchronize any preset content within a group to your device's storage card. Using Sync & Go on your desktop computer, verify that content has been assigned to the presets in the group and review the synchronization details to identify and resolve any errors. Then attempt to synchronize the content again. |
No tracks within a preset are available for playback. | Sync & Go did not synchronize any content within a preset to your device's storage card. Using Sync & Go on your desktop computer, verify that content has been assigned to the preset and review the synchronization details to identify and resolve any errors. Then attempt to synchronize the content again.
In addition, if you synchronize content that exceeds the storage space allocated to Sync & Go on the storage card, some of the content may be unavailable when you attempt to view it in Sync & Go. The presets may also be unavailable. If this problem occurs, use the Content Selection Wizard to select content that does not exceed the storage space allocated to Sync & Go, and then synchronize the content to your storage card again. You can also adjust the amount of storage space allocated to Sync & Go on your storage card by using the Sync & Go Properties dialog box. For more information about the Properties dialog box, see Setting storage card properties. |
The configuration for a storage card may become corrupted. | If you remove a storage card from a portable device while Sync & Go is running, the Sync & Go configuration file for that storage card may become corrupted. To resolve this issue, add the storage card to Sync & Go again to reinstall the configuration file. For more information about adding a storage card, see Adding a storage card. |
The audio and video may be poor quality. | Sync & Go does not optimize digital video files, such as Windows Media Video (WMV) files. If you attempt to play video files that use a high bit rate, the video and audio quality during playback may not be optimal. |
Hardware buttons may not map to Sync & Go functions as expected. | The order of hardware buttons on portable devices may vary. Therefore, the buttons for Tasks, Contacts, and Calendar on some portable devices may not map to Sync & Go functions on your portable device as expected. In addition, press and hold functions may not work on some portable devices. If you want to change the button mapping for Sync & Go functions on your portable device, tap Tools, and then tap Button Mapping.
Also, Sync & Go supports press and hold behavior only for directional-pad buttons. If you map a Sync & Go function that has press and hold behavior to a hardware button that is not on the directional pad, you will not be able to use the press and hold behavior. For example, if you map the Next Track function to a button that is not on the directional pad, you will not be able to press and hold the button to fast forward a track. |
You are unable to play a video file on your portable device. | Sync & Go for Pocket PC supports Windows Media Video codecs versions 7 and 8 and video file resolutions of 320 x 240 pixels or lower. If the resolution of a video file exceeds 320 x 240 pixels or if the file uses the Windows Media Video 9 codec, only the audio portion of the video can be played in Sync & Go. For example, video stories created with Plus! Photo Story cannot be played back on your device using Plus! Sync & Go for Pocket PC because Photo Story stories use the Windows Media Video 9 codec.
To create a version of the video file that you can view on your device, use Windows Movie Maker to import your video file, select the profile for portable devices, and then reencode the file. |