FAQs (Frequently asked questions and answers)

 

In this section you can find the answers to many questions related to the functioning, configuration, installation and uninstallation of Platinum Internet Security. You can also find the answers to your questions about viruses and other threats. If you want to consult the answer to one of the questions in the list, click on it.

 

1.         I have an antivirus installed; can I install Platinum Internet Security?

2.         How can I start a self-diagnosis?

3.         How can I see the program status?

4.         What is the firewall protection? How can I configure it?

5.         Does Platinum Internet Security have any self-protection system?

6.         Does Panda Internet Security protect me against vulnerabilities?

7.         What is the anti-spyware protection?

8.         What is the anti-dialer protection?

9.         What is the anti-spam protection?

10.      What does "Scan memory at startup" mean?

11.      Is it necessary to create Rescue Disks?

12.      What are the Rescue Disks?

13.      What is the Online registration? Why do I have to register?

14.      What is the Web content filter?

15.      How do I perform a predefined scan?

16.      How do I know which items will be checked by a predefined scan?

17.      Can I create a New scan job? How?

18.      Can I delete a scan job I created?

19.      How can I scan a single folder or file?

20.      How can I perform a full system scan?

21.      I want more information on a virus. Where can I find it?

22.      What can I do if a file is considered suspicious?

23.      How can I send a file to Panda?

24.      I have disinfected a virus. Why does its name still appear in the report?

25.      What happens if I disable the automatic protection?

26.      How do I know if Platinum Internet Security is up-to-date?

27.      How do I configure the antivirus update?

28.      Does the program update itself automatically or do I have to update it manually?

29.      How often should the program be updated?

30.      What is a predefined scan? How do I execute it?

31.      How do I select the items I want to scan?

32.      Can existing scan jobs be deleted? How?

33.      How do I uninstall Platinum Internet Security?

34.      How do I know which version of Platinum Internet Security I have?

35.      More information about access to shared folders