FAQ 22: What can I do if a file is considered suspicious?

 

As a preventive measure and as a precaution against possible infections, you will be able to put suspicious files in Quarantine. This means that they will be isolated and it will not be possible to use them. In this way, you will prevent infection form spreading.

 

To put a file in Quarantine, you must use the Hospital in Platinum Internet Security by following these steps:

 

1.    Select the Quarantine option from the Control panel in the program window.

2.    Click on the Add file option in the Quarantine panel to put a file in Quarantine.

3.    Then a dialog box will be displayed, which will allow you to select the file that you want to put in Quarantine. Select the file and click on Open.

4.    A message will be displayed indicating that the file will be moved from its original location to the Quarantine folder. If really want to do this, click Yes.

5.    The file you selected will be included in the list of files in Quarantine.

 

image\nota_shg.gif Note: Remember that if you move a file to the Quarantine folder, it will disappear from its original location (it will not be deleted). This means that some of the applications that use the file might not work properly.

 

Once the file is in Quarantine you will be able to carry out certain actions on it: disinfect, send it to Panda Software to be analyzed, delete it, or display information about it.

 

You can send files in Quarantine to Panda Software’s virus laboratory for to be analyzed. We will quickly send you the corresponding solution or certification that the files are in perfect condition! Follow these steps to send the files:

 

1.    Select the Quarantine option from the Control panel in the program window.

2.    Select the Quarantine file you want to send to us.

3.    Select the Send to Panda option in the Quarantine panel. You can also right-click on it and then select the Send option.

 

Another way to put suspicious files in Quarantine, and indirectly send them to Panda Software to be analyzed, is through the scans. When a scan is performed a suspicious file could be detected, if the scan is configured to move the files to Quarantine, the files will be isolated from the rest, by moving them to Quarantine.

 

For further information, consult the Hospital section in this Help.