Submitting viruses to Panda Software couldn’t be easier! Platinum Internet Security itself will send the files. This can be done in two different ways:
From the Hospital Quarantine:
1. Select the Quarantine option from the Control panel in the program window.
2. Then, select the files in Quarantine that you want to send to Panda Software for us to analyze.
3. You can also do this by selecting the Send option in the pop-up menu.
4. Each of the files selected will be scanned for viruses. If the files are not infected a message indicating that will be displayed. In addition, you will be asked to confirm if you really want to send the file. Click on Yes to confirm that you want to send them.
5. A wizard will be launched, which will allow you to send the suspicious files. In order to send the files, it will be necessary to have an open connection to Internet. Click on the Next button.
6. Type your e-mail address in the box Enter your e-mail address. Then, specify CLEARLY AND PRECISELY how the problem occurred in the section Description of the problem. Then, click on the Next button.
7. The list of files selected will be displayed. All of these files will be sent to Panda Software to be analyzed. At this point you can remove any of the files from the list. To do this, select the files and click on the Remove file button. When you have completed the list of files that you want to send click on Next.
8. The size of the message to be send will be displayed. Click on the Send button to submit the files to Panda Software.
1. Select the Services option from the Control panel in the program window.
2. Select the option Send suspicious files to Panda (SOS virus).
3. This will display the instructions that will allow you to send suspicious files to Panda Software.
4. Follow the instructions displayed.