This is one of the services included in Platinum Internet Security. In order to use it, you have previously registered as a Panda Software user. If you have already registered, select the option Services in the Control panel and click on the option Send technical inquiries via e-mail.
Then, follow the steps below:
1. From the Platinum Internet Security window, access the Services menu, in the Control panel.
2. Select the option E-mail tech support. A wizard will appear that will guide you step by step through the process of sending your technical inquiry to Panda Software.
3. The first screen of the wizard, which explains the objective of the wizard is displayed. It is advisable to consult the FAQs before sending an inquiry, the solution to your problem could be explained in this section. In order to do this, click on the option FAQs (Frequently asked questions and answers).
4. If you have checked the FAQs and not found an answer that adapts to your needs, click on Next.
5. In the box Enter your e-mail address, write your e-mail address and check that it is correct. Then select the country to which you want to send your inquiry. In the Inquiry section, explain you problem or question CLEARLY and PRECISELY.
The Add file button also allows you to select any file that you think may help us. After selecting the file, click on Next. If you want to go back to the previous step, click on Previous. If you click on the option Legal note, a note about the legality and protection of confidential data is displayed. Click on Next to continue.
6. A screen indicating the size of the message that is going to be sent is now displayed. Click on Send, in order to send us your problem described in Inquiry. When this has been done, a dialog box informs you of the progress delivery of the message. In order to go back to the services menu, click on Back.
7. At any time you can click on Cancel to end or stop the process of sending inquiries.