This is one of the services included in Platinum Internet Security. In order to use it, you must register as a Panda Software user. If you have already registered, you can send the files that Platinum Internet Security considers suspicious or those that cannot be disinfected (new viruses, etc.) to Panda Software.
These types of files must be controlled and isolated from the rest, so that if they are infected, their infection is prevented from spreading to other files. For this reason, Platinum Internet Security includes a Hospital. Through this section you can Quarantine all suspicious files. For more information about the Hospital and Quarantine, or about how to Quarantine files, consult the Hospital - Quarantine section in this Help.
You can also send these files to Panda Software to be studied and analyzed. If a file is infected threat, we will send you the corresponding security solution in order to disinfect it. It is important to update the program before sending us suspicious files.
How can you send suspicious files to Panda Software? By simply following the steps below:
1. Before sending suspicious files to Panda Software you must update Platinum Internet Security.
2. In the Platinum Internet Security window go to the Quarantine, in the Control panel.
3. If there are already files that the program considers suspicious, they will appear in the list of files in Quarantine. The files that you have included in Quarantine in the Hospital will also appear in this list. If you want to Quarantine another file, you can do so using the option Add file, in the Quarantine panel. For more information, consult the Actions on the files in Quarantine section in this Help.
4. If you want to send a file from the list to Panda Software, select it. You can select several files using the mouse and the CTRL and SHIFT keys.
5. Click on the option Send to Panda, in the Quarantine panel. You can also do this using the Send option in the pop-up menu (right-click on the selected file).
6. The file is immediately scanned and whether it is infected or not a dialog box will inform you and prompt you to confirm that you want to send the file.
7. Read the information displayed carefully and click on Next.
8. In the box Enter your e-mail address, write your e-mail address and check that it is correct. In the section Description of the problem, explain what has happened, how the scan was performed, which files have been renamed, etc. Explain what has happened CLEARLY and PRECISELY. Then, click on Next. If you want to go back to the previous step, click on Previous. If you click on Cancel, you will go back to the services menu. Clicking on the option Legal notice displays a note about the legality and protection of confidential data. Click on Next to continue.
9. A list of the selected files is displayed. If you do not want to send any of the files in the list, select it and click on Remove files.
10. You can make multiple selections of files (select several files at the same time), using the mouse and the SHIFT key (to select consecutive or adjacent files) or the CTRL key (to select alternate files). When you have selected all of the files that you want to send, click on Next to continue. Platinum Internet Security will now compress the files that you want to send us.
11. A screen indicating the size of the message that is going to be sent is now displayed. You can continue sending the message by clicking on Send, or go back to the Previous step.