FAQ

 

Below are the most frequently asked question.  Click on the question to see the answer.

 

  1. Blaze Media Pro was working great previously, but now when I run the program, it does not show on my screen. How can I correct this?
     

  2. While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding. What could be the problem?
     

  3. I converted a video to another format, but the audio content was not present in the output file. How can I ensure the audio content of video files is included when converting?
     

  4. I am trying to use the audio editor, but it is not working properly. What could be the problem?
     

  5. How do I use Blaze Media Pro to record from a LP or cassette?
     

  6. I have attempted to download the software many times, but each time the download is more than the file size listed on the web site. Why am I having this problem?
     

  7. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
     

  8. Why do I have to register with the CDDB in order to retrieve track information for CD conversions?
     

  9. When I try to connect to the CDDB, nothing happens. What's wrong?
     

  10. When I convert from wav to mp3 or wav to wma, the converted files play too fast. How can I resolve this matter?
     

  11. I want to order Blaze Media Pro, but I cannot find the Product ID required on the order form. Where may I obtain this information?
     

  12. I purchased a copy of Blaze Media Pro, and now I want to use it on another computer. What can I do?
     

  13. I have purchased a previous version of Blaze Media Pro in the past. How do I upgrade to the new 2002 version?
     

  14. Do you product a version of Blaze Media Pro for the Mac?
     

  15. Can I purchase the software in a local store near where I live?
     

  16. Can all CD-ROM drives convert CD to WAV, MP3, or WMA?
     

  17. Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?
     

  18. When converting from CD, pops and/or clicks are present in the output file. How can I improve the output quality?
     

  19. How can I eliminate speed fluctuations and skipping from my output files?
     

  20. When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?
     

  21. I am using the WAV to CD conversion feature, but nothing seems to be written to disc once conversion is complete. Do you have information on this issue?
     

  22. I recorded from WAV to CD with Blaze Media Pro, and the CD will play properly on my computer, but it will not play in my normal CD player. What am I doing wrong?
     

  23. What is the update/upgrade policy for Blaze Media Pro?
     

  24. What is Blaze Media Pro's refund policy?
     

  25. I have purchased Blaze Media Pro. What happens if I format my computer or my system crashes? Will the Product ID change and my unlock code no longer work?
     

  26. Recommended Operating System configurations for Blaze Media Pro
     

  27. Hardware Requirements for Blaze Media Pro
     

  28. How do I uninstall Blaze Media Pro?