Troubleshooting Game Integration Mode (GIM).

This page lists common problems found with the Game Integration Mode. If the situation described applies to you, follow the suggestions described in the solutions.

When you connect to a game server to play one of the games supported by the GIM, First Contact doesn't detect the connection.

Make sure that First Contact is running when you connect to the Game Server.
Check the User List, if your name is listed there then you are connected, and probably the connection audio notification was masked by sound played by the game.
Check that the appropriate plugin is not disabled. Go to the Plugins Page in the Options Dialog.
If still the GIM doesn't work for this game, notify the company that created the plugin. If the plugin was created by Alienware Technology, send an e-mail with details of the problem to techsupport@alienwaretech.com.

First Contact detects when you connect to a game server, but fails to detect when I change teams.

Notify the company that created the plugin. If the plugin was created by Alienware Technology, send an e-mail with details of the problem to techsupport@alienwaretech.com.

 

 

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