Back to the Index page Common ZeroPort Error Messages

Why Do I Get Disconnected?

If it seems you are disconnected every 20 - 30 minutes, you just need to interact with the ZeroPort a little more. Any activity will do, such as clicking on ad, clicking on a search button, customize your settings, or even moving the ZeroPort to another place on your screen. This periodic interaction with ZeroPort will ensure that you are not disconnected from NetZero.

Access to NetZero is free - thanks to the support of our advertisers. Because of their investment, they need assurance that someone is interacting with the ZeroPort. The only way that we can ensure our advertisers of this interaction is if NetZero members periodically interact with the ZeroPort.

We understand that notifying the ZeroPort of your presence takes a little getting use to, but it is the most efficient and reliable way for us to keep our Internet services free.

If you are disconnected in less than 10 minutes, you need to upgrade your NetZero software. To upgrade to our latest version, click here.

If you login to NetZero and are immediately disconnected, you are experiencing a modem issue. NetZero's Customer Care can get you back on track. Just send an e-mail modem_help@netzero.net.