Back to the DUN Error page Common Windows Error Messages

B. "Dial-Up Networking could not negotiate a compatible set of network protocols."
  1. On your desktop, double-click the My Computer icon.
  1. Double-click the Control Panel icon.
  1. Double-click the Network icon.
  1. In the window under The following network components are installed, the following three network components should be installed:
    • Client for Microsoft Networks
    • Dialup Adapter
    • TCP/IP
  1. Add and/or remove network components until only the three components specified above remain.
    Note: If you are on a LAN (Local Are Network), do not remove the network adaptors and protocols. Please contact your administrator for instructions. If you use AOL, do not remove AOL Adaptor or TCP/IP.
  2. Click OK.
  1. When you see Do you want to restart your computer now, click Yes.
  2. Wait for the computer to reboot.
  3. Once Windows restarts, you may be prompted for a password. Do not enter a password.
  4. Click OK.
  5. If you are prompted to confirm the new password, click OK.
  6. Retry the NetZero Connection.
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