Back to the Index page Changing Your Password and Profile from the ZeroPort

You can change your password and profile by right-clicking on the ZeroPort and selecting Profile. This method takes you through your entire membership profile. Another method, which is shorter and enables you to change some of your profile and your password is through the My Z Start method. For instructions with screenshots on the My Z Start password and profile change tool, click here.

  1. Right-click on the ZeroPort ad window and select Profile.
  1. In the Your Member ID text box, type your member ID.
  2. In the Your Password text box, type your password.
  3. Click on the Submit button.
  1. In the My Password is text box, type in your desired password.
  2. In the Please confirm Password text box, type in your password again.
  3. In the My Password Question is drop-down menu, select a question.

    Note: In order to make a positive identification, a Customer Care representative
    will ask you this question when you inquire about or attempt to make changes
    to your account.

  4. In the answer is text box, type in your answer.

    Note: This answer must be provided to a Customer Care representative in order to
    complete the positive identification process.

  5. Click Next.
  1. Update the Member Profile questions about yourself and click Next.
  1. Update the Member Profile questions about your household and click Next.
  1. Update the Member Profile questions about your vehicle(s) and click Next.
  1. Read the Privacy Statement and check the appropriate boxes regarding
    your interests.
  1. Check the boxes regarding other interests and select the buttons regarding which
    ones that you would like to receive e-mail on.
  1. Update the remaining questions and click on the Submit button.
  1. Click on the appropriate button to select your start page (the page that loads when
    you sign on to NetZero).
  1. This page will send you to your My Z Start homepage in a few seconds.
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