Back to the ZeroPort Error page Common ZeroPort Error Messages

"The NetZero window does not appear"

You may have a corrupted installation of the NetZero software if you double-click on the NetZero icon and the NetZero sign-on window does not appear. You may also have a corrupted installation if you sign on to NetZero and the ZeroPort does not appear. Perform the following three steps to correct this problem:

Step 1 - Uninstall NetZero
  1. Click on the Windows Start button.
  2. Point to Settings.
  3. Select Control Panel.
  4. Double-click the Add/Remove Programs icon.
  5. Click on NetZero to highlight it.
  6. Click on the Add/Remove button.
  7. Click Yes to confirm deletion.
  8. After uninstall is complete, click OK.
  9. Click OK to exit.

    Your NetZero software is now uninstalled.

Step 2 - Delete the NetZero install directory
  1. On your desktop, double-click the My Computer icon.
  1. Double-click the main hard drive, which is usually C:.
  1. Double-click the folder called Program Files.
  1. Right-click on the NetZero folder and select Delete.
  1. Click on the Yes button to confirm folder deletion.

    The NetZero folder is now deleted.

Step 3 - Delete the temporary install directory (c:\windows\temp\NetZero)
  1. On your desktop, double-click the My Computer icon.
  1. Double-click the main hard drive, which is usually C:.
  1. Double-click the Windows folder.
  1. Double-click on the Temp folder.
  1. Scroll down and look for a NetZero folder. If no such folder exists, proceed with step 7.
  1. Right-click on the NetZero folder and select Delete.

    The NetZero temp folder is now deleted.

  2. Close all windows and reinstall NetZero.
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