Back to the Index page NetZero Customer Support Options

Got a question? The NetZero Customer Support Center has answers.
NetZero Customer Support's goal is to provide fast, easy, reliable ways for you to get answers to your questions regarding your NetZero service. We offer several convenient support methods that allow you to get answers anytime, anywhere. From e-mail to web to phone support, choose the option that works best for you!

E-Mail Support - "Dear NetZero, Can You Help Me With…"
The NetZero e-mail system is an automated, two-step process that allows you to request information from any of our 40+ subject areas. Once a question is received via e-mail, our system will automatically send you a response e-mail that contains the full list of our extensive subject areas. Choose the information that would be most helpful to you and our system will send back detailed information to you, usually in 5 minutes or less. If you do not see a subject area that matches your exact problem, you can submit your question and we will respond, getting you back on track as quickly as possible. We will do our best to answer your questions through this support option in 24 business hours or less. Contact us at support@netzero.net.

Website Support - Click to the Answer
If you are connected to the Internet and need assistance, you can access the NetZero technical support website. You will find a wealth of information on how to get started with NetZero, how to protect your children while they are surfing the Internet, how to get the most out of your e-mail features and much more. Each topic is covered in an easy-to-understand dialogue, answering questions you may have and providing step-by-step instructions to help you resolve your issues. Go to http://www.netzero.net/support for the index page.

Phone Support - Hi, I Had a Quick Question Regarding…
Do you prefer to have someone to answer your question directly? You can get one-on-one, personal assistance by speaking to a NetZero Customer Care professional. Our STANDARD phone support is FREE* and available 24 hours a day, seven days a week at (805) 418-2020. *Excluding phone charges.

PLATINUM phone support is available for a small fee if you do not want to wait in the STANDARD phone queue. PLATINUM phone support is available 24 hours a day, seven days a week and costs $14.95 an incident. A PLATINUM Customer Support professional will work with you and, if needed, call you back until your issue is resolved. PLATINUM phone support is ideal for users who are new to NetZero or new to the Internet and is available by calling (877) 272-9929.


The NetZero Customer Support Center is committed to making NetZero as friendly and easy to use as possible. These support methods were selected based on feedback from customers like you. If you have any questions or comments about our Customer Support service, please send us an e-mail at feedback@netzero.net