Common ZeroPort Error Messages
"The NetZero window does not appear"
You may have a corrupted installation of the NetZero software if you double-click on the NetZero icon and the NetZero sign-on window does not appear. You may also have a corrupted installation if you sign on to NetZero and the ZeroPort does not appear. Perform the following three steps to correct this problem:
Step 1 - Uninstall NetZero
- Click on the Windows Start button.
- Point to Settings.
- Select Control Panel.
- Double-click the Add/Remove Programs icon.
- Click on NetZero to highlight it.
- Click on the Add/Remove button.
- Click Yes to confirm deletion.
- After uninstall is complete, click OK.
- Click OK to exit.
Your NetZero software is now uninstalled.
Step 2 - Delete the NetZero install directory
- On your desktop, double-click the My Computer icon.
- Double-click the main hard drive, which is usually C:.
- Double-click the folder called Program Files.
- Right-click on the NetZero folder and select Delete.
- Click on the Yes button to confirm folder deletion.
The NetZero folder is now deleted.
Step 3 - Delete the temporary install directory
(c:\windows\temp\NetZero)
- On your desktop, double-click the My Computer icon.
- Double-click the main hard drive, which is usually C:.
- Double-click the Windows folder.
- Double-click on the Temp folder.
- Scroll down and look for a NetZero folder. If no such folder exists, proceed with step 7.
- Right-click on the NetZero folder and select Delete.
The NetZero temp folder is now deleted.
- Close all windows and reinstall NetZero.