Common Windows Error Messages
Error 781: The encryption attempt failed because no valid certificate was found
Runtime error 781 occurs when you have certificates enabled for Internet Explorer 5.0. NetZero software does not have a compatible type of certificate for this setting. To resolve this error, follow the instructions below:
- Click on the Windows Start button.
- Point to Settings and select Control Panel.
- Double-click the Internet Options icon.
- Select the Content tab.
- Click on the Certificates button.
- Click on the Advanced button.
- Ensure that Client Authentication is not checked.
- Click OK.
- Click Close.
- Click OK.
- Retry the NetZero connection.