Common Windows Error Messages
B. "Modem does not exist, is not plugged in or is out of service."
If the modem is external, ensure that the power switch is on. Restart Windows and continue with the following steps:
- On your desktop, double-click on My Computer.
- Double-click on the Dial-Up Networking icon.
- Click on the NetZero icon.
- From the File menu, click on Properties.
- From the Connect using list, select your modem.
- Select the Server Types tab.
- Uncheck Log on to network.
- Check Enable software compression.
- Uncheck Require encrypted password.
- Uncheck NetBEUI.
- Uncheck IPX/SPX Compatible.
- Check TCP/IP.
- Click OK to exit.