Troubleshooting

Problem: NetTracker won't print graphs.

Solution: All of the NetTracker Summaries can be printed using the browser's PRINT

button or by selecting PRINT from the browser's FILE menu. However, NetTracker cannot print graphs due to the limitations of today's technology. This is because the NetTracker graphing function is actually a Java™ applet. Unfortunately, the technology currently does not exist to print Java™ applets at this time. This functionality will have to be added to Java™ by Sun Microsystems before any Java™ applet can be printed.

There is one way to get around the limitations of Java™ and print NetTracker graphs. Simply perform a "screen capture" of the NetTracker graph, paste this image into any word processing or graphics program and print this image using the software package's Print function.

For example, users of Microsoft Windows 95® can perform a screen capture by simultaneously pressing the Alt and Print Screen keys. This image is now contained in your clipboard and can be pasted into any word processing or graphics program.


Problem: Instead of the graphical NetTracker interface containing list boxes and Feature buttons, I receive a text-only page with links to Available Months.

Solution: You will receive a text-only version of NetTracker if you are using a browser that is not JavaScript™ enabled (such as the America Online browser) or if the JavaScript™ option is "disabled" in your browser. This text-only version of NetTracker was designed to automatically activate if you are not using a JavaScript™ enabled browser in order to allow you to view NetTracker data.

The default setting for the JavaScript™ option in Netscape Navigator® 3.x is "enabled". However, if this setting has been changed you will need to enable the JavaScript™ option by selecting the Netscape Navigator® "Options" menu and then selecting "Network Preferences". Click on the "Languages" tab and click on "Enable JavaScript". When a check appears in the box next to "Enable JavaScript", the feature is active.

To enable JavaScript™ in Microsoft Internet Explorer® 3.0 (the default setting is also "enabled"), select the Microsoft Internet Explorer® "View" menu and select "Options" and then "Security". Place your cursor over the check box next to "Run ActiveX scripts" and click your mouse button. When a check appears in the box next to "Run ActiveX scripts", the feature is active.


Problem: The NetTracker graphing feature doesn't work.

Solution: You need to enable the Java™ option in Netscape Navigator® 3.x in order for the NetTracker graphs to work. The default setting for this option is "enabled". However, if this setting has been changed you will need to enable the Java™ option by selecting the

Netscape Navigator® "Options" menu and then selecting "Network Preferences". Click on the "Languages" tab and click on "Enable Java™". When a check appears in the box next to "Enable Java™", the feature is active.

To enable Java™ in Microsoft Internet Explorer® 3.0 (the default setting is also "enabled"), select the Microsoft Internet Explorer® "View" menu and select "Options" and then "Security". Place your cursor over the check box next to "Enable Java programs" and click your mouse button. When a check appears in the box next to "Enable Java programs", the feature is active.


Problem: A "Save As" dialog box does not appear after clicking on the Export button.

Solution: If you do not receive a "Save As" dialog box when you click on the Export button, your webmaster will have to configure the web server to properly export data. In the meantime, you can export NetTracker data by following these instructions:

Click on the Export button located in the top frame. The NetTracker data that will be exported will appear in the bottom frame. Place your cursor anywhere within the bottom frame and click your mouse button once.

From the Browser menu at the top of the screen, select "File", then select "Save Frame As". A "Save As" dialog box will appear on the screen. Just select the drive and directory where the file is to be saved, enter a file name and click on the Save button. The file will automatically be saved as a comma and quote delimited (.CSV) text file. This text file can then be imported into most software application running on most platforms. For example, users of Microsoft's Excel® spreadsheet software for Windows 95® can simply double click on the file name in Windows Explorer®. This data can then be manipulated, analyzed and formatted using the tools provided in the specific software package.

To return to the report that was just exported, click on the browser's BACK button. To go to another summary, select a new summary from the list box.


Problem: After clicking on the Update button and waiting for NetTracker to update the data, the information does not appear to have been updated.

Solution: NetTracker has most likely updated the information, but your browser has not received this updated information. In order for your browser to receive this information, you will need to set your browser verify documents ever time instead of once per session.

To configure Netscape Navigator® 3.x to verify documents every time (the default setting is "Once per Session"), select the Netscape Navigator "Options" menu and then selecting "Network Preferences". Click on the "Cache" tab and click on "Every Time" box in the "Verify Documents" section. When a check appears in the box next to "Every Time", the feature is active.

To configure Microsoft Internet Explorer® 3.0 to verify documents every time (the default setting is "Every time you start Internet Explorer"), select the Microsoft Internet Explorer "View" menu and select "Options" and then "Advanced". Click on the "Settings" button in the "Temporary Internet files" box and place your cursor over the check box next to "Every time you start Internet Explorer" and click your mouse button. When a check appears in the box next to "Every time you start Internet Explorer", the feature is active.