OS/2 Support Line

The OS/2 Support Line enhances IBM's entitled Program Services by providing assistance with customer problems including installation, setup, usage and "how to" questions. This offering provides assistance for currently supported versions of IBM's OS/2 Version 2.X Operating System only. This offering entitles the registered user to voice support via the toll-free 1-800-237-5511 telephone number from Monday through Friday, excluding national holidays, between 8 AM and 5 PM in the customer's time zone, in the continental United States.

Licensed OS/2 2.0 customers considering the OS/2 Support Line offering can register for 60 days of the toll-free voice support at no charge. To register for this voice support trial period, mail the registration card portion of the Service/Support Information Card contained in the OS/2 2.0 program package to the preprinted address on the card. Customers can also register for the trial period by calling 1-800-237-5511. All registrants of the 60 day trial period will be mailed a welcome letter describing the terms and conditions of the offering and information regarding the expiration date of the trial period. The OS/2 Support Line is available for an annual subscription fee of $129. To purchase OS/2 Support Line, the customer can simply call 1-800-237-5511 and provide a credit card number. If paying by check or money order an invoice will be mailed to the customer. After purchasing OS/2 Support Line, IBM will notify the registrant of the effective date of the agreement and provide instructions on how to access a number of mini-applications. The OS/2 Support Line offering will be available concurrently with the general availability of OS/2 2.0.