OS/2 for Technical Support Personnel

COURSE DESCRIPTION:
This course focuses on the OS/2 2.0 product. Emphasis is on installation over pre-existing DOS, Windows or OS/2 1.x environments and customization of the desktop to enhance user productivity.

COURSE FORMAT:
This is a hands-on course.

WHO SHOULD TAKE THIS COURSE:
This course is intended for technical personnel responsible for assisting customers in installation, configuration, and customization of OS/2 workstations.

COURSE OBJECTIVES:
Given a customer situation, the student will be able to:

PREREQUISITES:
Before taking this course, the student should have installed OS/2 1.x SE or EE without assistance. The student should be able to use the mouse, manipulate windows, and execute programs.

COURSE DELIVERY:
This course will be offered in IBM Licensed Education Centers.

COURSE LENGTH:
2 days