Searching for e-mail

To search for a particular e-mail:

Step 1 : Select the profile in which you want to search for e-mail, for example support. Do this by right-clicking the profile name.

Step 2: Select 'Search Emails' from the search menu.

Step 3: Fill in the conditions to search for. You can search on: From (sender), Subject, Agent, Date and Time and Tracking number. Select 'OK' to start the search.

The Email Communications Viewer will display all e-mails that match your conditions.


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