Email Management

This function 'manages' corporate e-mail addresses, such as support@yourcompany.com, sales@yourcompany.com and info@yourcompany.com. With Email Management you will be able to:

· Distribute coporate e-mail among several mail agents.

· Send a personalized auto reply including tracking number.

· Automatically archive email into any ODBC database, so that you will have a centralized communications history for each customer or contact that communicates with you via e-mail.

· Track the status of each email has it been answered and who has answered the email?

· Monitor corporate communications how many support emails are you receiving, what is the average response time etc. Who is answering how many messages etc.

More information on how to set up Email Management can be found in Chapter 3.


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