To search for a particular e-mail:
Step 1 : Select the profile in which you want to search for e-mail, for example support. Do this by right-clicking the profile name.
Step 2: Select 'Search Emails' from the search menu.
Step 3: Fill in the conditions to search for. You can search on: From (sender), Subject, Agent, Date and Time and Tracking number. Select 'OK' to start the search.
The Email Communications Viewer will display all e-mails that match your conditions.