Configuring Email Management for Emailrobot for Exchange

For each corporate e-mail address that you wish Emailrobot to manage, you must now create a 'Profile': This Profile will contain a number of e-mail management options that you can set for each e-mail address.

Step 1: Before creating a Profile, you must create a mailbox for the corporate e-mail address you wish to manage, for instance sales@yourcompany.com.

Step 2: Start-up the Emailrobot Task Manager from the program group. From the 'Configure' menu, select 'Email Management'.

Step 3: Enter the name of the profile in the profile name box (in our example 'Sales'), and click on 'Add'.

Step 4: You may now configure the management options for this corporate e-mail address in the other Tabs. The following Tabs are available:

Database - In this tab you must specify where you want Emailrobot to store all incoming e-mail:

Database source: You can store it in any database as long as you have configured it as an ODBC source first ( how to do this, see above). If you are not comfortable creating databases, we recommend using the included Access database emanage.mdb. If you do wish to use a different database, you will need to create a specified set of fields in the database. Please check the website for latest details on the format of the database.

Table: For each profile you must select a separate table to store the e-mails.

Agents - In this tab you must indicate which Exchange users will be answering this mail (i.e. they will be mail agents for this profile/corporate e-mail address). To make an Exchange user a mail agent for a particular profile, simply activate the relevant 'tickbox'.

Exchange Mailbox In this tab you must enter name of the Exchange mailbox in which you receive your corporate e-mail (our example: sales@yourcompany.com).

Options In this Tab you can set a number of different options:

Text file for auto reply : Upon receiving an e-mail, Emailrobot can send a personalized custom reply. To personalize the auto reply, you can insert fields in your e-mail message, for example: [*Email.from*]. Emailrobot will then automatically replace the [*Email from*] field with the Email Alias.

For example:

Dear [*Email.from*],

Thank you for your interest in our products! Please rest assured that we are dealing with your request and that we will get back to you shortly.

Kind regards,

Undeliverable mail: This option allows you to specify what to do with e-mail that is returned. You can either delete the e-mail, save it in a text file, or forward the email to the postmaster/administrator.

Enable this profile: This option switches the Email Management system for this profile on or off. In this way you can periodically de-activate management of certain e-mail addresses.

More:

Starting the services

Configuring Email Management for Emailrobot for SMTP

Starting the services


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