Day 169 - 04 Oct 95 - Page 42


     
     1        reliable indication of what happened more generally.  It
     2        might help me on that to know what the reputation of the
     3        store or the Manager was.  I mean, you have made the point
     4        about Colchester and Store of the Year and so on.
     5
     6   MR. MORRIS:  All right.
     7
     8   MR. JUSTICE BELL:  It might be one thing if the Manager turned
     9        up not to have his heart in McDonald's and left; it might
    10        be another if he went up and became an Area Manager later
    11        on.
    12
    13   MR. MORRIS:  Or, indeed, he got sacked or something.
    14
    15   MR. JUSTICE BELL:  Whatever, that is the only reason I raise it,
    16
    17   MR. MORRIS (To the witness):  Do you happen to know what
    18        happened to Robert O'Malley?
    19        A.  While I was still with the Company he remained at West
    20        Ealing.  I understand he moved to Harlesden after that and
    21        he remained there for a couple of years and, to the best of
    22        my knowledge, I think he was terminated.
    23
    24   Q.   What was he terminated for?
    25        A.  I do not know the details.  As far as I am aware,
    26        I think it was to do with theft, but I am not 100 per cent
    27        certain.
    28
    29   Q.   Right.  But, in any event, going back to the West Ealing
    30        store, as far as you can recall, if you can recall, was it
    31        a fairly average store, good store or worse than average
    32        store in McDonald's own terms?
    33        A.  In McDonald's terms, it was average to good.
    34
    35   Q.   Average to good.  Do you recall any conversation you had
    36        with any crew person at that store, any specific
    37        conversation?
    38        A.  Nothing specific.  I talked to crew when I went in
    39        there just on a general basis saying:  "Hello, how are
    40        you?"  You know, talking to them about their job and just
    41        general conversation, but you cannot specifically remember
    42        a conversation from 1984, no, not with a crew member.
    43
    44   Q.   The feed back interviews with regular customers ---
    45        A.  Yes.
    46
    47   Q.   -- is that something that the store did or that you did?
    48        A.  Well, basically, as you went into stores each store has
    49        a core or regular customers, yes, and as they saw senior
    50        people walk into a store would automatically talk to you 
    51        about the store, whether they had had a problem, whether it 
    52        was a good store, whether it was a bad store, etc, etc, and 
    53        just general conversation that we would have with them, the
    54        regular customers, in specific stores or  .....
    55
    56   Q.   So it was not something that was formal, that there is some
    57        kind of regular ---
    58        A.  No, it is not something that McDonald's had a ---
    59
    60   Q.   -- survey?

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