Day 131 - 06 Jun 95 - Page 76
1 Q. Yes, point 5, hustle is used, here we have an inappropriate
2 -----
3 A. I am sorry -- oh, this is general. This is a general
4 term.
5
6 Q. Yes. Hustle is used. If you go over to page 2, "hustle is
7 used" again as a point 5 for McChicken Sandwich and again
8 on page 3. Some of them have got "hustle" on them.
9 A. I can understand with sandwiches and so because you are
10 actually having to build the product and, obviously, you
11 want that to be done quickly and speedily. It also
12 includes things like "Uniform is neat and clean", if I may
13 say so, which again has very little to do with the actual
14 cooking.
15
16 Q. If we look at fries which are page 12, again another deep
17 oil?
18 A. Yes.
19
20 Q. We have there "hustle is always used"?
21 A. Sure. Fries are a constant thing that you have,
22 presumably, got to keep turning over quickly and speedily.
23 I do not see any problem with that.
24
25 Q. For scrambled eggs we also have "hustle is always used".
26 A. I say again that the only criticism of hustle, as far
27 as the HSE people are concerned -- very right -- is that
28 people were running and sliding in the delivery area, in
29 the service area.
30
31 Q. The point is, is it not, Mr. Purslow, that hustle culture
32 is what is being generated by McDonald's, whether they are
33 on the fries or they are carrying something or whether they
34 are on the till, it is the hustle culture that is being
35 generated?
36 A. I would not argue with that. It is the fast-food
37 industry. That is the whole intent that people come in.
38 They are served quickly with what they want, and that is
39 the whole ethos of what they do.
40
41 Q. The reality is that the hustle culture is something which,
42 as the Health and Safety Executive has said, is
43 compromising employees' safety in order to benefit customer
44 service?
45 A. He has stated that, again it was misinterpreted in
46 several stores that he looked at, and he quoted that
47 particular instance of people sliding in the customer
48 service area.
49
50 Q. OK, if we move on from that, you can put that file away
51 now. Thank you very much.
52
53 MR. JUSTICE BELL: You have only about 10 minutes to go. Do you
54 think you will come back to it? We will go on to about
55 quarter past, Mr. Morris.
56
57 MR. MORRIS (To the witness): If we look at 57-U -- it is in
58 that file, I am sorry -- it is the recent document 57-U,
59 McDonald's Safety Audit, October 1994?
60 A. Yes.
