Day 119 - 02 May 95 - Page 45


     
     1   MR. JUSTICE BELL:  Do you know the answer Mr. Morris?
     2
     3   MR. MORRIS:  No, I thought local authorities had -- they
     4        certainly do have enforcement powers.
     5
     6   MR. RAMPTON:  I should think we will find it in the appropriate
     7        statute.  It will probably be the Wages Act 1986.
     8
     9   THE WITNESS:  I do not know who appointed wages inspectors.
    10        I had one meeting with the Chief Wages Inspector for our
    11        region.  I remember that clearly.
    12
    13   MR. MORRIS:  You had one meeting?
    14        A.  Yes.
    15
    16   Q.   Do Wages Inspectors give advance notice when they visit
    17        your Payroll Department?
    18        A.  I do not know, I am sorry.
    19
    20   Q.   You do not know?
    21        A.  No.
    22
    23   Q.   Going on to grievances and matters you dealt with.  In
    24        general, how did managers deal with grievances in their
    25        grievance procedures, or concerns of staff?  I do not mean
    26        individual disciplinary matters.
    27        A.  Rap sessions.
    28
    29   Q.   Rap session would deal with people concerns?
    30        A.  It dealt with everything.  The object of the rap
    31        session was to get an input from the crew on how they
    32        perceived the restaurant being run, and what they thought
    33        about the people who were running it.
    34
    35   Q.   So, if staff had some grievance, an individual or a group
    36        of staff, say, for example, about health and safety matters
    37        or something, yes, in the store, on what -- how would it go
    38        up the tree?  Why would the manager not just deal with it?
    39        A.  Say it was crew person.  Let us start right at the
    40        bottom.  The crew person had some grievance about a
    41        procedure.  He would bring it to attention of his shift
    42        running manager, and if he was dissatisfied with what the
    43        shift running manager told him, he would take it to his
    44        Restaurant Manager.  It is in the Crew Handbook.
    45
    46   MR. JUSTICE BELL:  I was just looking at it.  It is all set out
    47        there?
    48        A.  Yes.
    49
    50   MR. MORRIS:  Yes, I understand the official line ----- 
    51        A.  I thought that is what you asked for. 
    52 
    53   Q.   This, and this, and this, but what I am saying is in
    54        reality on the ground what kind of -----
    55
    56   MR. JUSTICE BELL:  Did it differ from the handbook?
    57        A.  No it does not differ from the handbook, my Lord.  It
    58        is set out there, the complaints procedures or the
    59        grievance procedure, whatever it is, was the rap session.
    60        You could bring it up at the rap session.  You could bring

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