Day 086 - 09 Feb 95 - Page 61


     
     1        been in McDonald's products.
     2
     3   MR. MORRIS:  Just to continue on that, we talked about beef and
     4        chicken.  Would roughly the same figures be applicable to
     5        salad as a cause for foreign object complaints?
     6        A.  Much, much less in salads, simply by the quantity of
     7        salads that we sell. I think only about 1 per cent of our
     8        sales comes from salads.
     9
    10   Q.   What about other foreign body complaints, I do not know,
    11        from the upper range of items, whether it is shakes, I mean
    12        as a whole, or chips?
    13        A.  I think the most common one is a bone in chicken. We
    14        class that as a foreign object.
    15
    16   MR. JUSTICE BELL:  I seem to remember you are not supposed to
    17        give a chicken bone to a dog, for instance, because they
    18        are notorious for splintering compared with bones from
    19        other animals.
    20        A.  Yes.
    21
    22   Q.   That is a potential problem, is it, splintering in
    23        production somewhere?
    24        A.  Somewhere in production.
    25
    26   Q.   So a piece of bone gets into the Chicken McNuggets?
    27        A.  It is normally chicken sandwich but, yes, occasionally
    28        the chicken will get it.  Steps have been taken for extra
    29        special bone detectors to try to get that down to zero
    30        defects.  There is about one bone or something per million
    31        tonnes of chicken.
    32
    33   MR. MORRIS:  A million tonnes?
    34        A.  Whatever it is, million something or other.  There is a
    35        statistic that some fellow gave us which we told them we
    36        were not happy with because we wanted it down to zero.
    37
    38   Q.   These are only the complaints.  We do not know, do we, if
    39        it is occurring with other people who have not complained?
    40        They may just take their custom elsewhere?
    41        A.  Yes, surely, not everyone complains.
    42
    43   Q.   We did not get an answer to the other products.  Can you
    44        think of any other products that spring to mind that there
    45        is a fairly common complaint for that product?
    46        A.  Occasionally you will get a bone in fish, a fish bone
    47        something like that.
    48
    49   Q.   What else?
    50        A.  Fries there is generally not normally any, not many 
    51        complaints there. 
    52 
    53   MR. JUSTICE BELL:  Do people actually complain about getting a
    54        bone in fish?
    55        A.  Some do.  They are surprised that there is a bone in
    56        it, mainly because they have probably eaten so many filet
    57        at McDonald's and never found one that to find one in there
    58        is a surprise.  So we try to take the bones out.
    59
    60   MR. MORRIS:  What other products can you think of?

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