Day 086 - 09 Feb 95 - Page 75
1 job?
2 A. Yes.
3
4 Q. How do the managers ensure that the staff do do these
5 things?
6 A. By observation.
7
8 Q. Do they tell the people they should be doing it?
9 A. They train them that they should do it. They watch to
10 see if they are doing it and if they are not doing it they
11 corrective coach them.
12
13 Q. Does the manager, effectively, have the power and the
14 authority to enforce these steps as outlined in the OCLs?
15 A. What do you mean by "power and authority"? It was to
16 his interest, to the crew member's interest, to follow
17 these steps because they make the crew member's job easier
18 and safer.
19
20 Q. Yes, but what I am saying is if the crew member says: "I
21 do not want to do it that way, I am not going to do it,
22 stop hassling me", how does the management take to that?
23 A. He would have to consult with the crew member and try
24 to explain to him the benefits of doing it, to convince him
25 that that was the right way, spend a little bit more time
26 explaining why he should do it that way.
27
28 Q. If they do not do it that way, what happens then?
29 A. Each situation would be different -- it would depend on
30 the severity of it -- but if someone was working unsafely,
31 then we would not -- we could not allow that to continue.
32
33 Q. So these procedures in the OCLs are compulsory on the
34 staff; these are your standards that are compulsory on the
35 staff, are they, to ensure hygiene and safety and all the
36 other matters?
37 A. Those are the standards by which you work a particular
38 area to work it to its best efficiency. So, yes, there are
39 standards.
40
41 Q. Are they compulsory standards or you might reach that
42 standard or you might not, it does really matter?
43 A. Well, as you say, at the end of that you have to score
44 a percentage -- sorry, if you cannot hear me. You score a
45 percentage. So, it is like 90 per cent out of 100. So, in
46 some of the areas you may not be doing it, so we are not
47 following up.
48
49 Q. Right, so -----
50 A. In an ideal world, we would like our crew themselves to
51 do all those things, to do the job perfectly every single
52 time, but it will not happen that way. We cannot hire
53 32,000 perfect people to carry out their job exactly every
54 minute of the day.
55
56 Q. But do the crew members know that these are compulsory
57 standards?
58 A. They know that those are the standards that they should
59 adhere to, yes.
60
