Day 167 - 02 Oct 95 - Page 27


     
     1        Operations Department about what were the current issues,
     2        and if it related to a training issue then we would do
     3        everything we could to deal with that.
     4
     5   Q.   Right.  So, regarding Operations and the feed back you got
     6        from Operations about the effectiveness of your training,
     7        did they say any particular policies were not being
     8        enforced and this is something that they were concerned
     9        that you should reinforce at your Hamburger University ---
    10        A.  I -----
    11
    12   Q.   -- "You have a problem in this area; the message is not
    13        getting through" -----
    14
    15   MR. JUSTICE BELL:  You have asked the question; do not ask it
    16        twice.
    17        A.  Yes.  I think there are always issues which the
    18        Operations Department had for us to reinforce at the
    19        training courses, and we would do that wherever we could.
    20
    21   Q.   For example, what issue did people feel that was not really
    22        being enforced properly, just some examples?
    23
    24   MR. JUSTICE BELL:  Can you remember any specific one now?
    25        A.  Nothing specific but, you know, it was a continuous
    26        feed back procedure, which is why we were always
    27        continually updating courses.  It may be on a piece of
    28        equipment, a maintenance -- piece of maintenance on the
    29        shakes machine or something which is a real key piece of
    30        equipment.  It might be a cleaning procedure that needed
    31        revising or something like that.  And we would look at it
    32        and we would reemphasise that or change our training
    33        according to that.
    34
    35   MR. MORRIS:  What about scheduling matters, is there anything
    36        you remember about the scheduling?
    37        A.  Well, the scheduling was always a guideline for
    38        Managers and Supervisors to use.  As I said before, each
    39        restaurant is different.
    40
    41   Q.   So did you ever get feed back about a problem with adhering
    42        to policies nationally?
    43
    44   MR. JUSTICE BELL:  Look, that is far too general.  Are you on
    45        scheduling now?
    46
    47   MR. MORRIS:  Yes.  (To the witness):  All right.  I will give
    48        you an example.  We have heard that it is a policy of the
    49        Company for people not to work over 39 hours ---
    50        A.  Right. 
    51 
    52   Q.   -- for whatever reason; did you ever get feed back about 
    53        that, about whether that policy was being adhered to?
    54
    55   MR. JUSTICE BELL:  That you recall?
    56
    57   MR. MORRIS:  That you recall?
    58        A.  Not specifically on that particular one.
    59
    60   Q.   Right.

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