Day 086 - 09 Feb 95 - Page 55
1 about beeps?
2 A. Yes. I know that I discussed this and it was in
3 relation to a suggestion from an environmental health
4 officer. I would say it was most likely to do with this
5 incident, although I cannot be 100 per cent sure.
6
7 MR. MORRIS: There is one thing I have to say on that. So these
8 electronic beeps that had confused some staff or something,
9 is that something you had heard about not just from
10 Shrewsbury but something that had been percolated through
11 the system?
12 A. No, it was something new to my ears. I had not heard
13 that or thought that people may get confused with that
14 noise. People work in an area, the beep goes off, the
15 light is shown, the product is removed. That system seemed
16 fair enough. All the beeps are not the same. There are
17 distinctions between the beeps, but making it a completely
18 different sound maybe yet another way of better ensuring
19 food safety.
20
21 Q. So you are considering reviewing the procedures which would
22 be a national review, would it, of that beeping procedure?
23 A. I think that -- well, my mind is I think I would have
24 to exercise it a little bit more and talk to some more
25 people about it, but there could be a case for us -- this
26 is really how the job I do, how things work, in that we
27 would see yet another opportunity to improve and look at
28 all the facts and evidence there and see whether moving
29 forward in that direction would actually help us or not.
30
31 Q. McDonald's has got a very automated and precise system in
32 its stores about what people should do at what times, is
33 that correct?
34 A. Yes, there is an automated system for cooking product.
35
36 Q. For example, the OCL's observation check lists are very,
37 very detailed and someone has to learn those in order to
38 get a pay rise, is that correct?
39 A. No, you do not have to complete OCLs to get a pay rise.
40
41 Q. You do not?
42 A. No. The OCLs are verification of training; you will
43 undertake a training class on a particular area and once
44 you have done the class, had an hour or so in a classroom,
45 you actually practise what you are doing and then once you
46 have done the task for a while you would you have an OCL,
47 an observation check list, to ensure that you have
48 understood what has been trained and you fully understand
49 all the implications. Then that will cover one element of
50 your training. So a classroom, class followed by a written
51 paper on that area, added to what are called initial OCLs,
52 will verify that you are capable of working that station.
53 The pay rise system is something completely different.
54
55 Q. So to work at a particular station you would have to get
56 whatever it is, 95 per cent score on that OCL, so that you
57 could be confident as a manager that that person
58 understands all the procedures?
59 A. Yes, but you would have to do the station to be able to
60 have the OCL done, so you would be working without having
