Day 173 - 16 Oct 95 - Page 43


     
     1        well, or was that a different system?
     2        A.  No.  We would not necessarily follow that situation.
     3        We would have crew meetings to communicate and to discuss
     4        what was happening in the business, but it was not a
     5        definitive schedule; and, I mean, from memory, it probably
     6        happened every two and a half months.
     7
     8   Q.   How often did rap sessions take place?
     9        A.  Say, probably twice a year
    10
    11   Q.   Twice a year.  Can you just explain what you saw as the
    12        difference between the two things?
    13        A.  Well, a crew meeting, the entire crew are invited to
    14        the meeting, from the point of view, it is like a staff
    15        meeting.  The rap -----
    16
    17   MR. JUSTICE BELL: I want you to resume what you are saying, but
    18        did you say crew meetings probably every two to two and a
    19        half months?
    20        A.  From memory, that was the situation at the time, yes;
    21        and rap sessions was probably with six to 10 people, as a
    22        means of discussing aspects of the operation, how things
    23        were going in the business, if there were any difficulties
    24        in any of the operational changes that may have been made.
    25        It was a communication meeting.
    26
    27   MS. STEEL:   Did not all those things come up at the crew
    28        meetings as well?
    29        A.  No, not necessarily, because the crew meeting would
    30        take the form of different aspects.  We may have been
    31        talking about service or we may have been talking about
    32        training; we may have been talking about reinforcement of
    33        policies in relation to any aspect of the operation.  So,
    34        generally, a crew meeting would involve some input from a
    35        couple of the management people in the restaurant, not just
    36        one person.
    37
    38   Q.   The rap sessions that six to 10 people attended, were they
    39        people that were invited to attend, or what?
    40        A.  Yes, people were -- well, people were invited to attend
    41        by way of a notice that would be put up in the restaurant.
    42
    43   Q.   You put up a proposed list of people to attend?
    44        A.  No, no.  We put up a notice that we are having a rap
    45        session, and anybody who would like to come puts their name
    46        down.
    47
    48   Q.   What if the whole store put their name down?
    49        A.  Then, obviously, you could not have the whole store.
    50        You would ----- 
    51 
    52   Q.   So you would then select the ones you want to attend? 
    53        A.  Yes.  You would do it -- you would select a mixture of
    54        people, full and part-time people.
    55
    56   Q.   What about if not enough people wanted to attend?
    57        A.  I have never seen that happen.
    58
    59   Q.   The crew meetings and rap sessions, were they kind of
    60        scheduled sometimes if you had a particular problem that

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