Day 167 - 02 Oct 95 - Page 21
1 need in a specific restaurant". So there they are actually
2 working on one of their own stores, is that the case?
3 A. That is correct.
4
5 Q. What results are they talking about there? Is that in
6 terms of sales objectives and the profit and loss?
7 A. Yes.
8
9 Q. Right. So again that would include labour percentage and
10 food yields?
11 A. It might do, yes.
12
13 Q. Food costs?
14 A. It might do.
15
16 Q. It might do. Is there some reason why it would not?
17 A. It might be a sales objective.
18
19 Q. Would that not be the one that comes under the initial one,
20 the "sales day"?
21 A. Not necessarily.
22
23 Q. So in some situations the Managers will only be looking at
24 sales objectives and in other situations they will be
25 looking at total profit and loss, including labour
26 percentage and food costs?
27 A. On the people day we might be looking at financial
28 objectives, which might include food costs or labour but it
29 might not.
30
31 Q. Perhaps I should have just done the "profit day" which is
32 on the following page: "This day gives the Area
33 Supervisors the chance to build on their visit from the QSC
34 day. Profit opportunities are highlighted and a three
35 month profit goal with objectives and action plans is
36 developed. The sponsors then review key profit areas in
37 the restaurant, i.e. food, labour and maintenance and
38 repair costs". So there they are being trained as to
39 setting food yield and labour percentage targets for the
40 stores?
41 A. Well, again not necessarily. I mean, food and labour
42 are only part of the profits picture, so it might be other
43 things.
44
45 Q. Are you saying that in some circumstances those areas are
46 completely ignored or are you just -----
47 A. No, I do not think you can ignore them.
48
49 Q. No, so they would always be included, they just might not
50 be -----
51 A. Well, they might not be a key area.
52
53 MR. JUSTICE BELL: Could you just pause a moment?
54
55 I have lost my Caseview, but it does not matter, I will do
56 without it and perhaps at mid-day it will get sorted out.
57
58 MS. STEEL: When they are key areas, key profit areas, the food
59 and labour target would be set then, is that what you are
60 saying?
