Day 202 - 11 Jan 96 - Page 09


     
     1        A.  It goes both up and down.
     2
     3   Q.   Yes, but the actual setting of goals and targets is by the
     4        immediate superior?
     5        A.  Do you mean the actual writing down?
     6
     7   Q.   The formal setting: "This will be your target.  This will
     8        be your goal"; the actual formal setting agreement, "This
     9        is what the figure shall be; this is what your goal shall
    10        be for the next six months", is set by the immediate
    11        superior to the person below them?
    12        A.  The final decision on what the target is would be
    13        taken, but that, as I said before, the decision will have
    14        been taken because of the consultation with the people
    15        beneath it.  That is one of the beliefs, and I think it is
    16        very true, that when you set goals for people it is
    17        important that their input is in there; then they sort of
    18        buy into it and are keen and able; because they believe
    19        they can achieve it, they will achieve it.  There is no
    20        sense or point in setting an unrealistic target on
    21        someone.  They are unlikely to achieve it if they were not
    22        involved in the process of it being set.
    23
    24   Q.   So, the person immediately superior to the person below
    25        them, when they set a target, their aim, you say, is to set
    26        a realistic target based upon information they have got?
    27        A.  Yes.
    28
    29   Q.   Then you say in your paragraph 8, regarding the budget,
    30        towards the bottom:  "The area Supervisor submits the
    31        budgets for his restaurant to the senior Supervisor for
    32        discussion and approval, and these budgets then go to Head
    33        Office for approval and incorporation into the national
    34        budget."
    35
    36        So, at any of the stages above -- well, at the stage of
    37        senior Supervisor or at Head Office, Head Office can
    38        disapprove of any targets that have been set ---
    39        A.  Yes.
    40
    41   Q.   -- and alter them?
    42        A.  In consultation, yes.
    43
    44   Q.   Yes.  Let me see if there is anything else in your
    45        statement.  (Pause)
    46
    47        We have heard from other witnesses that when senior
    48        Supervisors or Operations managers or market managers --
    49        people above the position of Supervisor -- visit a store,
    50        people usually pull out all the stops and put on a good 
    51        show.  Would you be aware of that? 
    52        A.  It is apparent that if I were to visit a store and the 
    53        visit was -- it was known that I was going there, that the
    54        Manager would want to show his store off in the best
    55        light.  So, extra effort would be put in and could be seen
    56        to have been put in, yes.
    57
    58   Q.   In paragraph 11 of your statement -- if you could read
    59        that, and paragraph 12, quickly to yourself?
    60        A.  (Pause)  OK, I have read those two.

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