Day 203 - 12 Jan 96 - Page 57


     
     1
     2   MR. MORRIS:  Yes.  (To the witness):  If you found out the
     3        following things, would they be bad management, later
     4        closes than expected on a fairly regular basis?
     5        A.  Yes.
     6
     7   Q.   People asked to stay on at the end of a shift when they had
     8        not been scheduled?
     9        A.  No, no, no.  I do not necessarily believe this thing
    10        about taring all with bad management.  You look into the
    11        circumstances.  Some restaurants, you know, may have longer
    12        closes and may have good reason to do it.  It is a very
    13        general question.
    14
    15   Q.   But if people are regularly, for example, asked to stay on
    16        at the end of a shift ---
    17        A.  Yes.
    18
    19   Q.   -- because they are needed, even though they have only been
    20        scheduled for a certain time, would that be an indication
    21        of bad management?
    22        A.  It would certainly be an indication that there may be a
    23        problem, but not necessarily an indication of bad
    24        management.  For instance, you may have a crew member who
    25        calls in sick, in which case you may ask somebody else to
    26        cover for that.  That is not bad management.  That is good
    27        management because you are covering that person's shift.
    28        So I cannot, you know .....
    29
    30   Q.   If it happens regularly, though, it would worry you as a
    31        Supervisor?
    32        A.  Not -- well, it may be a symptom that there is poor
    33        morale, you know, if people are calling off sick regularly,
    34        for instance, then sometimes you question whether they
    35        really want to come to work, and it was a morale problem.
    36
    37   Q.   Lack of maintenance, is that something that can be -----
    38
    39   MR. JUSTICE BELL:  Do you really need to ask these questions
    40        because most of them one does not have to be a McDonald's
    41        store Manager to form a judgment on them.
    42
    43   MR. MORRIS:  I thought we were making progress there.  Right.
    44        Moving on.  (To the witness):  The day that you claimed
    45        that you found an out of date product in Ray Coton's store
    46        on a day that Ray Coton was off work, yes, is it true that
    47        you had looked all over the store in that day looking for
    48        faults?
    49        A.  Absolutely not, and I do not claim -- I did find stock
    50        out of date on many occasions in Colchester High Street. 
    51 
    52   Q.   You found it on one occasion? 
    53        A.  In my statement it says one occasion.  I am telling you
    54        now there were many occasions I found stock out of date.
    55        But, you know, the job of a Supervisor is to observe
    56        standards in a restaurant, so I would go around a
    57        restaurant observing standards.  The job of a shift Manager
    58        is to look over the whole restaurant, so that all standards
    59        are being met in the restaurant, so the job of the shift
    60        Manager is to check the whole restaurant, so, you know, it

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