Day 119 - 02 May 95 - Page 35
1 MR. MORRIS: Yes. (To the witness): So the point I am saying,
2 Mr. Nicholson, is here we have some breaches which have
3 come to light as a result of this court case. The question
4 I want to go back to is what system is there that
5 McDonald's have for monitoring? I do not mean just the
6 supervisor happens to notice something once, you know, they
7 may or they may not do; I mean, is there any system for
8 monitoring that as compiling information from around the
9 country about whether this kind of thing is actually rife,
10 or whether it is happening regularly, or some areas are
11 worse than others or what?
12 A. That is the system and that system is rigorously
13 enforced. As far as I am concerned, this is a McDonald's
14 document. I do not know who put the comments on there, but
15 someone has seen it. To my mind, that could very well be
16 the Supervisor.
17
18 Q. I can tell you for a fact -----
19
20 MR. JUSTICE BELL: Do not go into that, Mr. Nicholson. If you
21 do not know ---
22 A. No, I do not know.
23
24 Q. -- just stay with that.
25 A. But I am satisfied -----
26
27 Q. This is not the occasion for an argument when you do not
28 know who wrote it about who did.
29 A. No, I do not.
30
31 MR. JUSTICE BELL: If you are going to say this is the tip of
32 the iceberg at some stage, not now, you are going to have
33 to explain to me how it was discovered -- not now, but bear
34 that in mind.
35
36 MR. MORRIS: So are supervisors under an obligation to report or
37 provide information to higher up breaches of regulations
38 like this, so that the company has a record and can monitor
39 the situation?
40 A. What would normally happen here is that he would invoke
41 discipline of some kind. It may just be words of advice,
42 whatever, but that would go on that Manager's or shift
43 Manager's file. That he would bring, the Supervisor would
44 bring to the attention of his immediate superior, that he
45 had gone to that restaurant and found cause to reprimand
46 the shift running Manager that night.
47
48 Q. But your department, your Company, does not compile
49 statistics on breaches, whether it is policy or
50 regulations, so that you at Head Office know what is going
51 on?
52 A. Not necessarily.
53
54 Q. When do they do that then? Give me an example of
55 statistics which Head Office gets on breaches of policy or
56 regulations?
57 A. Information report forms. If something happens an
58 incident report form is filled out and is sent up to Head
59 Office. That is put on the computer. It goes to the
60 department responsible for dealing with that particular
