Day 134 - 13 Jun 95 - Page 45


     
     1   Q.   We looked at a document in relation to that, did we not?
     2
     3   MR. MORRIS:  If we look further down on the page at No. 43 near
     4        the bottom:  "Rarely required to work beyond schedules".
     5        Only 53 per cent agreed with that figure.  In fact, on the
     6        other page it has 31 per cent actively disagreed with
     7        that.  So would you accept then that working beyond your
     8        schedule is prevalent at McDonald's, that it is more than
     9        rare for a substantial number of employees, according to
    10        your opinion survey?
    11        A.  Yes, I would accept that, yes.  But, given the number
    12        of hours that we talked about earlier, I am not sure
    13        whether that is likely to give rise to a serious cause for
    14        concern in terms of the absolute number of hours people are
    15        working.
    16
    17   Q.   But it is the principle, is it not ---
    18        A.  I do not know.
    19
    20   Q.   -- of being scheduled for a certain amount of time and
    21        being required, as the word put there, to work longer than
    22        that?
    23        A.  Yes, that is what is being described there, yes.
    24
    25   Q.   Underneath that:  "I received my breaks when due", only 52
    26        per cent agreed with that.  In fact, as we see over the
    27        page on H1, 28 per cent actually disagreed that they
    28        received their breaks when due.  Does that concern you?
    29        A.  Yes, yes, it does.  I think people should be given
    30        breaks at reasonable intervals and so on when they are
    31        working.
    32
    33   Q.   I do note that near the bottom, No. 33:  "Rap sessions are
    34        helpful", only 46 per cent agreed with that.  I cannot find
    35        where 16 per cent disagreed and 38 per cent did not give an
    36        answer.  The point of this survey -----
    37        A.  Can I comment on the rap session ---
    38
    39   Q.   You can, if you want.
    40        A.  -- as you have mentioned it.  As you know, there is a
    41        fair percentage of people who are not sure, and they may be
    42        people who have not attended one.  But because that is a
    43        low figure, that is something we have actually taken on
    44        board.  What we are doing is coming up with a kind of
    45        different format for communication sessions along the lines
    46        of quality circles, which we feel may be more relevant.
    47
    48        We are going to trial those to see if people find those
    49        better.  So, we have seen that that had a low figure and
    50        for whatever reason we want to try to make sure that we are 
    51        using the right communication vehicles with our employees. 
    52 
    53   Q.   When you get these results in, each store will get a kind
    54        of summarised -- you compare the results against some kind
    55        of norm, will you not?
    56        A.  Yes.
    57
    58   Q.   If it is 3 points above or if it 10 points above, you might
    59        be concerned if it is 10 points -- either side you may have
    60        concern?

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