Day 119 - 02 May 95 - Page 46


     
     1        it up through the procedure of complaint to their next
     2        senior.  On rare occasions -- I think we hold them more
     3        often now -- it is a crew opinion survey but you need to
     4        talk to Lyn Mead about that.  She is coming.
     5
     6   MR. MORRIS:  So, you have to go through each part of the
     7        hierarchy before you get to the one above?
     8        A.  Yes, there is an open door procedure.  They can
     9        actually reach Paul Preston.
    10
    11   Q.   But it would take some time to do that?
    12        A.  Well, yes, especially as he is hardly ever here.
    13        Now, finally, of course, there is myself, if it is really
    14        serious.
    15
    16   Q.   This is now?
    17        A.  Yes.
    18
    19   Q.   We are talking about when you were Head of Personnel
    20        though.
    21        A.  No, the Ombudsman did not exist then.
    22
    23   Q.   Did many things actually reach you when you were there in
    24        Head of Personnel or did they all get sorted?
    25        A.  I think most of things I got to know about were either
    26        brought to me by my Field Personnel Officers or reported to
    27        me in my regular meetings with Carmel Flatley, or when
    28        I went on tour.  When I used to go on tour to a region,
    29        when it was an official tour I used to have an interview
    30        with the regional manager, the field personnel manager, the
    31        security manager, and then I would tour the stores and talk
    32        to staff at all levels.
    33
    34   MR. JUSTICE BELL:  Mr. Morris, unless you put anything to the
    35        contrary, I am assuming that the system we looked at on
    36        Wednesday afternoon, which is pink 11 tab 3, page 151, is
    37        what actually prevailed.  If there is a suggestion that it
    38        did not work, then by all means put it.
    39
    40   MR. MORRIS:  No, it is more the how it worked I was trying to
    41        get at rather than -----
    42
    43   MR. RAMPTON:  For the purpose of cross-examination, I have said
    44        it before, I do say it again, I said I would complain if
    45        I received a lack of co-operation and I do.  This was dealt
    46        with not only in the Crew Handbook but by some five or six
    47        pages of evidence-in-chief by Mr. Nicholson.  If there is
    48        to be a challenge to the veracity of that evidence let it
    49        be put.  This is just another voyage of discovery.
    50 
    51   MR. MORRIS:  I cannot see how it is a voyage of discovery. 
    52 
    53   MR. JUSTICE BELL:  Just pause there because I am afraid it gives
    54        the impression that on this topic, at least, and this is
    55        not a general comment, you do not know what your target is.
    56
    57   MR. MORRIS:  No, I do.
    58
    59   MR. JUSTICE BELL:  Because we have actually had the evidence
    60        about the grievance procedure.  I have no reason to believe

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