Day 161 - 24 Jul 95 - Page 11
1
2 MR. JUSTICE BELL: That means more than four days since it came
3 in, does it?
4 A. That is correct, sir.
5
6 MR. RAMPTON: What was the general policy for food which, for
7 one reason or another, needed to be discarded in the
8 restaurant? Was there any instruction or training about
9 that while you were the Manager?
10 A. Yes. If it is unfit to be sold, not good quality would
11 be thrown away at any stage.
12
13 Q. Suppose the person who was putting the buns together, or
14 whatever, came upon a patty that was broken or crumbled,
15 what would they have to do?
16 A. It would be thrown away.
17
18 Q. Thrown away?
19 A. Thrown away.
20
21 Q. Did you get complaints from customers from time to time at
22 the Strand?
23 A. Yes, we do.
24
25 Q. What sort of things?
26 A. If the service is slightly slow, we will get a customer
27 complaint. If the fries are slightly cold, we will get
28 complaints.
29
30 Q. Did you ever remember having a complaint about a crumbled
31 or broken hamburger?
32 A. I did not.
33
34 Q. Miss Tobin says that the buns often got stuck in the
35 toaster and that people tried to fish them out with their
36 fingers, I think it is, and so often got burned. Do you
37 have a comment about that?
38 A. Yes. Everything has got training, and there is a
39 spatula to remove those buns. I do not know how anyone can
40 put fingers on the toaster. There is a purposely made
41 spatula to pick up all those buns; and I have not seen
42 anyone doing it.
43
44 MISS STEEL: Can you just hold on, please?
45
46 MR. RAMPTON: Next, Miss Anteneh, Miss Tobin alleges that staff
47 were abused if they discarded unfit food; and she goes on
48 to say that at the Strand (I take this to be) the abuse of
49 staff was constant. What place do you think abuse has in
50 the management of a McDonald's restaurant?
51 A. It is not tolerated. Abuse at any level to anyone is
52 not tolerated by anyone within the restaurant. It is
53 really insulting and beyond my belief that she made that
54 statement.
55
56 Q. I suppose, from time to time, you will have a disagreement,
57 perhaps even an argument, with a member of the crew; yes?
58 A. Sure, we do.
59
60 Q. What is your way of dealing with that kind of incident?
