Day 167 - 02 Oct 95 - Page 18


     
     1        sorry?
     2        A.  No, the Personnel Department always taught personnel
     3        policies and practices and procedures.
     4
     5   Q.   So management would not be told to make sure they adhered
     6        to the manual when they are dealing with personnel?
     7        A.  Yes.  We would always teach them to adhere to the
     8        legislation or whatever the procedure was, but the
     9        Personnel Department would always teach the personnel
    10        sections on the courses.
    11
    12   Q.   I see, but you would be in charge above them, but you are
    13        saying you would not necessarily know what was within the
    14        course itself?
    15        A.  No.  They did not report to me on that.  All -- they
    16        would liaise with the training department as to what they
    17        were teaching on the courses, on different courses, and
    18        what information they were giving to the students, and we
    19        would decide whether it was an appropriate level of
    20        information for that particular level of Manager.
    21
    22   Q.   Right.
    23        A.  But, you know, they did not report to me.  We helped
    24        them structure their sessions sometimes.
    25
    26   Q.   Does each store have a personnel policies and procedures
    27        manual?
    28        A.  As far as I am aware, they do, but I could not .....
    29
    30   Q.   So you are not sure.  Do you know whether or not the
    31        Personnel Department when they were training Managers would
    32        refer to the personnel policies and procedures manual?
    33        A.  I am sure they probably would.
    34
    35   Q.   Is it one of the things that Managers would be expected to
    36        learn and adhere to?
    37        A.  Personnel practices?
    38
    39   Q.   Not learn the whole manual off by heart but they would be
    40        expected to read it and to adhere to it?
    41        A.  To personnel practices?
    42
    43   Q.   To the information in the personnel policies and procedures
    44        manual?
    45        A.  Yes.
    46
    47   Q.   Right.  Can I just ask a couple of questions about the
    48        Advanced Operations course which you have taken?  A
    49        significant section in that course is the McPack, is that
    50        right, which is McDonald's version of a system called 
    51        transactional analysis; is that correct? 
    52        A.  Yes. 
    53
    54   Q.   Is that what we have in the video referring to the four
    55        strokes, the warm fuzzy, the cold prickly, the luke warm
    56        and the zilch?
    57        A.  That was part of that, yes, something to do with it.
    58
    59   Q.   Right.  That is taught on every Advanced Operations course,
    60        is it?

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