Day 133 - 12 Jun 95 - Page 16
1 MR. RAMPTON: Nowadays, the Operations Manager is the immediate
2 superior of the Supervisor?
3 A. Yes, that is right.
4
5 MR. JUSTICE BELL: Yes, I can see that now because the
6 Operations Manager is what the Senior Supervisor was, which
7 is why we have no numbers in column 31?
8 A. Basically, that is right, yes.
9
10 MR. RAMPTON: Again I can tell you that the figures show that of
11 the Operations Managers over 14 per cent are either black
12 or Asian?
13 A. Yes.
14
15 Q. Of the Supervisors, the 100 Supervisors, 14 per cent,
16 I think it is, are the same, black or Asian. Do you see
17 that?
18 A. Yes.
19
20 Q. Again I ask the same question: Are these figures, which
21 compared with the national basis, about which you are
22 relatively content?
23 A. Well, I think that there is always room for
24 improvement, but I would say that they are quite good
25 figures, yes, I believe so, particularly as they are mid to
26 senior management figures.
27
28 Q. Thank you. You can keep that, I think it is XII you have
29 there. We will turn now to something completely different
30 which, Miss Mead, is turnover. Could I ask you to keep the
31 XII with you, put it slightly to one side, and fetch, if
32 you will, No. X in the same series, the pink series, which
33 is a copy of the Operations and Training Manual. Please
34 turn to page 87. This is the American version. I am going
35 to come back to this but I just want to ask you a question
36 or two about it as a preliminary. Do you see that the left
37 hand column on that page 87 is headed: "Retention of
38 crew"?
39 A. Yes.
40
41 Q. It says: "Staffing and retention are closely related
42 issues. Many problems are the by-products of
43 under-staffing. Under-staffing puts additional pressure on
44 everyone and results in frustration for management and
45 crew. Causes of turnover. It is crucial to understand the
46 reasons why people leave McDonald's. Some of the most
47 significant reasons people give for leaving are", then we
48 will come back to these in a moment. The question I have,
49 Ms. Mead, is why as it appears from this document is
50 McDonald's concerned about retaining crew?
51 A. Because I think it is fairly much common sense that if
52 people are trained initially that they are then more
53 productive and likely to operate the business more
54 efficiently.
55
56 Q. Yes. The Defendants will, no doubt, suggest to you -- I
57 would like you to deal with it now, please -- that, of
58 course, if you have a huge turnover in crew it is much to
59 your financial benefit because it costs less since they all
60 start and restart at the basic rate. Therefore, it would
