Day 161 - 24 Jul 95 - Page 12
1 A. I think we -- in my experience, I take my crew aside in
2 the office or in the corner and explain to them and let
3 them tell me what their problem is. If they have any
4 unhappiness, then they will tell me, and then we can
5 correct it, and I will tell them what is the Company
6 policy; and then we get back to work.
7
8 Q. Then, Miss Anteneh, Miss Tobin alleges that, without
9 exception -- those are her words -- no crew member was ever
10 allowed to leave the store at the end of the shift, but
11 they were always kept on to do some trivial task, so as to
12 ensure that they could not leave at the end of their shift.
13 What comment do you have about that?
14 A. That is untrue.
15
16 Q. What, in your experience, would be the effect on the temper
17 (if I can call it that) of the crew if they were invariably
18 kept on for some unnecessary reason, delaying them at the
19 end of their shift?
20 A. Mainly, you see all morale. Morale will affect the
21 actual job in the restaurant, in my experience. If morale
22 is not cared for, the crew are unhappy, they were slow in
23 service, they do not want to do their jobs to a hundred
24 per cent. So that is the effect that you have on the
25 crew.
26
27 Q. If you keep people on beyond the end of their shift, do you
28 have to pay them for their extra time?
29 A. Sure.
30
31 Q. Do you remember a young black woman who was kept on in this
32 way at the end of her shift, so that she missed her bus; do
33 you remember that?
34 A. I read on the script, but I do not remember. She has
35 not come to me, so I do not remember.
36
37 Q. Do you ever remember any talk in your restaurant about
38 trade unions?
39 A. Not to my knowledge.
40
41 Q. Were you ever approached by any of the crew, saying: "We
42 would you like to be represented by a union"?
43 A. No.
44
45 Q. Were you ever approached by any union representative,
46 saying: "We would like to represent the members of your
47 crew"?
48 A. Never.
49
50 Q. What do you think is the purpose of rap sessions?
51 A. A rap session is where an outsider comes in, which has
52 nothing to do with the restaurant, a McDonald's employee
53 from outside, who can -- they can tell him how they feel
54 about the restaurant, the working conditions, about the
55 equipment, about their pay, about their breaks --
56 everything related to their working. They can tell then
57 the Manager or a supervisor, so that it could be dealt in
58 higher level.
59
60 MISS STEEL: Sorry, can you hold on, please?
