Day 134 - 13 Jun 95 - Page 42


     
     1        people to complete.
     2
     3        So, you are right, you could go on with an infinite number
     4        of suggested questions, I think, but it is also a point
     5        that you could have a whole survey on safety or any one of
     6        the areas, but it is getting an overview.
     7
     8   Q.   But the wage people take home -----
     9
    10   MR. JUSTICE BELL:  I really think you are arguing it now.  All
    11        you want to do is make a note, if need be when you leave
    12        the court this evening, that in case McDonald's want to
    13        rely on this as some kind of accurate reflection of how the
    14        generality of McDonald's crew members feel about their work
    15        in the situation where I am going to hear people called by
    16        you because they did not enjoy their work and people called
    17        by Mr. Rampton because they do, you want to make some
    18        comment as to the value or otherwise of this.  I do not
    19        think it is helping us any further to pursue it with
    20        Ms. Mead.
    21
    22   MR. MORRIS:  The survey, this was the first one of its kind in
    23        the UK for the crew, was it not?
    24        A.  Yes.  I think -- yes, June 94, yes.
    25
    26   Q.   One had previously been done for management before that?
    27        A.  Yes, again I cannot recollect the date but sometime,
    28        I think, in the year before because we are about to do
    29        another one.
    30
    31   Q.   Just comments on the actual results, bearing in mind all
    32        our reservations about it:  Let us look at it on the
    33        original.  Sorry, no, if you look in H3, "Equipment is
    34        properly maintained", it is about a third of the way down.
    35        Only 70 per cent positively agreed with that.  Would that
    36        be something that concerned you?
    37        A.  I think the way we approach all of these points is that
    38        even though this is the overall "agrees" which are 70 per
    39        cent, we would always look to improve them, so they can all
    40        benefit from improvements.  So, it would concern me in any
    41        way in that corrective action should be taken where
    42        shortcomings were found in the same way that I described
    43        about some of the other areas.
    44
    45   Q.   Yes.  Also a third of the way down, just under that last
    46        one:  "Have received performance review in the last four
    47        months", only 70 per cent could agree with that.  You have
    48        claimed the performance reviews are effectively the way
    49        that McDonald's workers can increase their hourly rate.  So
    50        that would concern you, would it, if people, a substantial 
    51        percentage, were not getting performance reviews within 
    52        four months? 
    53
    54   MR. RAMPTON:  My Lord, it does not say that.  If one looks at
    55        the front sheet -- I am sorry to interrupt but it is really
    56        a falsification -- one has to look, not only at the agrees,
    57        but at the don't knows.  One can see that -----
    58
    59   MR. JUSTICE BELL:  It does not mean only those have because
    60        there is a query as column as well.

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