Day 118 - 01 May 95 - Page 57


     
     1        right, my Lord.
     2
     3   Q.   No one is gainsaying that you do not want to spend
     4        McDonald's corporation, the UK company does not want to
     5        spend anything more than labour costs than it has to, to
     6        run its business efficiently and conscionably.  You would
     7        agree with that?
     8        A.  Absolutely.
     9
    10   Q.   What Mr. Morris is seeking to test is the conscionably bit.
    11
    12   MR. MORRIS:  Can you think of any other reason why a manager
    13        would get in a panic if he was failing the meet the labour
    14        target unless he was under pressure from higher up?  Is
    15        that a "no"?
    16
    17   MR. JUSTICE BELL:  Is there any difficulty about this?  There
    18        must be, in any efficient management, some kind of pressure
    19        from higher up to increase your sales to keep your costs
    20        down which include your labour costs?
    21        A.  Absolutely.
    22
    23   Q.   Is there any difficulty about that?
    24        A.  Not at all.  He has set a budget in which he estimates
    25        what his sales are going to be for the following year.  He
    26        then, working on that, says what his labour percentage cost
    27        will be.  He is expected to try and hit those targets.  If
    28        his labour costs go up, and it is not apparent that his
    29        total sales have come down, then he has a problem.  Someone
    30        will help him look for it.
    31
    32   MR. MORRIS:  If we go on to page 613, in your training manual,
    33        do you know what "HHS" stands for at the top?
    34        A.  Health hygiene and safety.
    35
    36   Q.   Under "Direction" next to the tick it says, "Ensure
    37        objectives for the unit have been met".  Then if you
    38        combine that with the fourth square marker in the bottom
    39        two thirds of the page, it says "The projected hours labour
    40        per cents were acceptable" that has to be checked by the
    41        Restaurant Manager, yes?  So effectively the targets are
    42        compulsory, are they not?  He or has to ensure he or she
    43        has to ensure the objectives have been met and the
    44        projected hours are acceptable within acceptable limits?
    45        A.  I have got to tell you I am not familiar with this
    46        document.
    47
    48   Q.   Well if we move on, are you familiar generally with
    49        managerial training processes and systems and ---
    50        A.  Not terribly. 
    51 
    52   Q.  -- objectives.  I want to come to the papers of Clive 
    53        Williams, the industrial tribunal papers of Clive
    54        Williams.  If someone could help me with the actual -----
    55
    56   MR. JUSTICE BELL:  101 in volume XV.
    57
    58   MR. MORRIS:  Thank you.  It is page 1739.  This was during your
    59        period of head of Personnel, was it not, in August 1991?
    60        A.  Yes.

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