Day 071 - 11 Jan 95 - Page 33


     
     1        A.  Yes.
     2
     3   Q.   I think you said it was difficult to distinguish between
     4        take-away customers and eat-in customers?
     5        A.  What do you mean "distinguish between" them?
     6
     7   Q.   Between which customers were going to take-away and which
     8        were going to eat in?
     9        A.  Well, when they come to the counter they are asked
    10        whether they are going to eat the meal inside or take-away,
    11        so we can distinguish at the counter whether they want the
    12        bag or they want the tray.  What I meant by that was when
    13        they come into the restaurant, after they have taken the
    14        food away from the counter, if they ask to take-away and
    15        they sit inside with their food, they cannot be
    16        distinguished between whether they originally asked to
    17        take-away or eat inside.
    18
    19   MR. MORRIS:  Just before I concentrate on customer environment/index.html">litter, when
    20        you talked about the company's waste bags that are on the
    21        street in the evening, that is once a day, is it?
    22        A.  The rubbish that is picked up?  Yes, that is put out on
    23        to the street in our restaurants.
    24
    25   Q.   Yes, what time was that, sorry?
    26        A.  The pick up is at 8.30 at the moment; it has changed
    27        over the year.
    28
    29   Q.   In the evening or morning?
    30        A.  In the evening.
    31
    32   Q.   You said there was a problem with seepage; was that liquid
    33        seepage or solid seepage?
    34        A.  It would be liquid.
    35
    36   Q.   So what liquids would appear in the bags, for example?
    37        A.  Coca Cola, tea, coffee, any drink.
    38
    39   Q.   That would be behind-the-counter waste from your ----
    40        A.  No, there is no -- we do not separate the kitchen and
    41        the customer waste.  It is compacted together so it is the
    42        customer -----
    43
    44   Q.   So that waste would be the waste that the customers had put
    45        in the trash bins inside the store?
    46        A.  Yes, and also the waste that comes from the kitchen
    47        area.  It is the whole store's waste.
    48
    49   Q.   When Mr. Preston was questioned by Mr. Rampton on the fifth
    50        day of the trial, he was asked:  "Would you say it was 
    51        important to you how your stores look outside?"  The answer 
    52        was:  "Yes".  "You give a tidy impression?"  "Yes".  How 
    53        important is it to you as a manager to give a tidy
    54        impression outside your store?
    55        A.  Oh, extremely important.
    56
    57   Q.   Why is it important?
    58        A.  Because (a) the comment I made about being able to
    59        operate in the community means you have to give something
    60        back to the community.  You should not, in business you

Prev Next Index