Day 151 - 10 Jul 95 - Page 68


     
     1        responsibility.
     2
     3   Q.   Right.  What are the main grievances that come out?
     4
     5   MR. JUSTICE BELL:  Do you want to ask whether Mr. Stanton sees
     6        notes of RAP sessions now?
     7
     8   MR. MORRIS:  Do you still see RAP session notes?
     9
    10   MR. JUSTICE BELL:  It is just an example of how much detail he
    11        needs to go into in his present job.  What is the answer to
    12        that?
    13        A.  I will not see every single RAP session that is done,
    14        but usually what I will do ----
    15
    16   Q.   No, of course you could not do that or you would be doing
    17        all the jobs of all your area supervisors and everyone up
    18        to you, but do you look at them at all?
    19        A.  Yes, I do.
    20
    21   MR. MORRIS:  So you keep yourself on the path?
    22        A.  I try to keep myself fairly up.
    23
    24   Q.   What are the main grievances that staff raise about their
    25        conditions of work?
    26        A.  I would say the main comments they have, I would not
    27        say that they are grievous criticisms.  I suppose,
    28        primarily, they will talk about maintenance and repair in
    29        the restaurant.  But a lot of these are down to sort of
    30        individual restaurants.  I cannot say that one trait
    31        amongst the RAP sessions that I see stands out.
    32
    33   Q.   Can you give us some other category of complaints and
    34        grievances that come out of RAP sessions apart from
    35        maintenance and repair?
    36        A.  Maintenance and repair were not complaints.  The
    37        observations -- if I was to deduce from the amount or the
    38        phrasing of the RAP sessions, then crew have most things to
    39        say, most comment upon maintenance and repair, on the
    40        equipment; stuff that they do their everyday day job with.
    41        So I would not say they are complaining about it.  They may
    42        suggest, for example, that we look at a new procedure in
    43        the store; we could maybe buy some more bun spatulas.  They
    44        are rather sort of minor references to improve, but to
    45        suggest they are grievous complaints about dilapidated
    46        restaurants and equipment I think is breaching it slightly
    47        too far.
    48
    49   Q.   What else, apart from maintenance and repair though, that
    50        would come under however you categorise it as complaints or 
    51        grievances or, you know, criticisms? 
    52        A.  They are asked to comment on a whole multitude of 
    53        different areas.
    54
    55   Q.   I am trying to find out what other areas you have noticed
    56        in all your long experience that crew members are
    57        complaining about doing in some way?
    58        A.  In that case, if you are asking me to which they
    59        specifically complain about I have never seen one area they
    60        specifically complain about; they do not complain about M

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