Day 099 - 08 Mar 95 - Page 55
1 had one to date this year.
2
3 Q. You mean for the whole of the UK?
4 A. Yes.
5
6 Q. Thank you. You really can (and I am sorry about that) put
7 away that pink file. Before I ask you some other things,
8 specific things, Mr. Kenny, do any of your suppliers ever
9 visit the restaurants?
10 A. Yes, they do.
11
12 Q. Who visits the restaurants?
13 A. Specifically, McKey's operate what they call a "field
14 service" which is a follow up of their products into the
15 McDonald's restaurants. They have four full-time employees
16 whose sole function it is to visit McDonald's restaurants
17 and check on the quality of the McKey products there.
18
19 Q. Does that include any checks for the safety of the product
20 which they have supplied to you?
21 A. Yes, it does. We have taken the opportunity since they
22 are visiting the restaurants to follow up on some other
23 areas as well. So, they do actually check grill
24 temperatures and take microbiological samples for us as
25 well.
26
27 Q. Is that because they do not trust you to run their
28 business?
29 A. No. It is a service, an additional service, that
30 McKey's offer to us. It is something that was operated
31 preferably by patty-producing companies in the States.
32
33 Q. Now I would like to move very shortly, Mr. Kenny, to some
34 specific allegations made by the Defendants. I will take
35 them as they appear in your second statement. I do not ask
36 you to look at it.
37
38 It is alleged that in 1991 or 1992 -- it cannot be both --
39 a female customer consumed McDonald's food containing a
40 chicken cyst and received an out of court settlement. Do
41 you know anything of that alleged incident?
42 A. I tried to find some records of it. I had no previous
43 knowledge of it and I could find no record of it at all in
44 the McDonald's system.
45
46 Q. If that had happened it would have been a piece of chicken
47 so it originated at Sun Valley, would it not?
48 A. That is correct.
49
50 Q. Have you made enquiry of Sun Valley whether they know about
51 it?
52 A. I did ask Sun Valley, in addition, whether they had any
53 report of this complaint and they had no record either.
54
55 Q. Generally speaking, a customer who has a complaint about a
56 product bought in one of your restaurants, I suppose, would
57 complain to McDonald's?
58 A. Normally, that would be the course it would take, yes.
59
60 Q. You have searched your records and you tell us you have
