Day 188 - 15 Nov 95 - Page 37


     
     1        quietly, hoping they would not throw me out.
     2
     3   MR. JUSTICE BELL:   Very well.  That is all I wanted to know
     4
     5   MR. MORRIS:  Right.  He says something, that: "A fingernail
     6        being found in a Big Mac was undoubtedly a case of food
     7        sabotage, because we know this sort of thing does not
     8        happen in a hamburger operation."
     9
    10        That is something that you heard him say, is it?
    11        A.  That is, which is in quotes, is what I heard him say,
    12        because I wrote it down.  If it was in quotes, I would have
    13        written it down.  Anything in quotes is what I would have
    14        written down.
    15
    16   Q.   From what somebody actually said?
    17        A.  What somebody actually said.  So it would be a direct
    18        quote of his.
    19
    20   Q.   Can I just ask you a general question about your impression
    21        of the Hamburger University, about what the purpose of it
    22        was, or the impression that McDonald's got from this?
    23        A.  Well, I mean, my main impression is that it was --
    24        I mean, its basic purpose was to teach managers who were
    25        going to manage quite big operations and large numbers of
    26        staff in a quite hectic organisation, basic management
    27        techniques.  So it used a very standard approach of
    28        management techniques.  I think it is called transaction
    29        analysis, or something like that, which is a very common
    30        management process -- which, you know, on a personal level,
    31        I find a rather entertaining process.  So that is what the
    32        whole purpose was of the Hamburger University.
    33
    34        I mean, I did not see a full week of the Hamburger
    35        University; I only saw an introductory session and what
    36        have you.  So I could not say what the whole Hamburger
    37        University course is like.
    38
    39   MR. JUSTICE BELL:  But people who are fortunate enough to work
    40        for themselves or work freelance often may find people who
    41        work in, as it were, larger armies working in a way which
    42        -- you say you find amusing -- but would not particularly
    43        like to work themselves.  Is there anything more to it than
    44        that?
    45        A.  Not the Hamburger -- I mean, the specific -----
    46
    47   Q.   You are being asked about the university now.
    48        A.  The specific thing about the Hamburger University was
    49        that it was a very ordinary training, I mean, a standard
    50        management training course; it did not seem to me 
    51        specifically different to any other training course that 
    52        people might have engaged in, apart from the phrases which 
    53        were McDonald's own, like "big furries" or "warm furries"
    54        or "fuzzies", or whatever they are called, that kind of
    55        thing.  But I think it was, as far as I can see, it was
    56        very similar to the standard management training courses
    57        that I have seen elsewhere.
    58
    59   MR. MORRIS:  How would the managers treated by on those courses
    60        (sic)?

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