Day 137 - 19 Jun 95 - Page 34


     
     1   Q.   We are going to look at those in a bit more detail later.
     2        Do you have a formal grievance procedure?
     3        A.  I am not sure what you mean by "formal".
     4
     5   Q.   No, that is what I thought; there may be a difference of
     6        culture here.  In this country there is a formal grievance
     7        procedure, formal steps up a ladder of appeal within the
     8        Company?
     9        A.  Yes, we do.
    10
    11   Q.   You do?
    12        A.  Yes, we do.
    13
    14   Q.   Do you have a parallel disciplinary procedure as well?
    15        A.  You just threw me!
    16
    17   Q.   If somebody does something wrong?
    18        A.  Yes.
    19
    20   Q.   Yes, and he does not agree with the punishment that is
    21        meted out ---
    22        A.  Can you appeal the decisions all the way up?
    23
    24   Q.   -- is there an appeal ladder thereto?
    25        A.  Yes.  I thought your first statement, frankly, in an
    26        American sense would encompass both.
    27
    28   Q.   No, I meant, first, the employee who is fed up with his
    29        Manager, what can he do about it and how high can he go
    30        and, secondly, the Manager that is fed up with the
    31        employee, ditto; are there two different ladders up which
    32        one can go for that sort of thing?
    33        A.  No.  The appeal process in either case, if there is a
    34        dispute or a problem, would go on up the ladder.
    35
    36   Q.   How far can it get, internally?
    37        A.  Internally?
    38
    39   Q.   Yes.
    40        A.  It can go all the way up to me.
    41
    42   Q.   It can get to you?
    43        A.  Yes, it does.
    44
    45   Q.   It does, does it?  Can a crew member, dissatisfied with the
    46        way he is being treated, whether pay or conditions or
    47        whatever, frightened of his Manager, perhaps -----
    48        A.  Excuse me?
    49
    50   Q.   Suppose he is frightened of his Manager? 
    51        A.  OK, I do not think you know American youth very well. 
    52 
    53   Q.   All I want to know is, suppose he happens to know of your
    54        existence in Oak Brook, can he pick up the telephone and
    55        speak to you?
    56        A.  Yes, he can.
    57
    58   Q.   He can do?
    59        A.  Yes.
    60

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