Day 085 - 08 Feb 95 - Page 21


     
     1        that are conducted.  I do not know what specific area this
     2        was referring to.
     3
     4   MR. JUSTICE BELL:  You do recall a form, do you, which has a
     5        series of items, perhaps numbered for all I know, with a
     6        place to, for instance, put a tick and a place to put any
     7        comments and so on, that sort of thing?
     8        A.  There is a health and safety audit form  -- it is quite
     9        a bulky document -- that was done on a monthly basis on our
    10        restaurants when I was in Operations.  That covered many
    11        aspects of safety.  There were other checks as well that
    12        were done besides that as I have mentioned, like the
    13        equipment.
    14
    15   Q.   Like the electrical ones?
    16        A.  The electrical ones, yes, pack testing is done as well,
    17        portable equipment testing, that is, by an outside company.
    18
    19   Q.   So you think somewhere around there should be a document
    20        which fits the description I have just put?
    21        A.  Yes.  There is one now, there was one before when I was
    22        in operations.  It has been amended since.
    23
    24   MR. MORRIS:  That was a completely discrete, separate health and
    25        safety form?
    26        A.  It was an audit known as a "health and safety audit".
    27
    28   Q.   On page 866, this is Recommendation 7:  "The new definition
    29        for hustle should be consistently enforced by all managers
    30        in Operations".  You said there had been a change in the
    31        way "hustle" is perceived, whatever.  Do you know what the
    32        problems were with the old definition?
    33        A.  I do not think -- well, I think the definition was
    34        always there.  I think the interpretation within the
    35        restaurant needed clarifying.
    36
    37   Q.   Can you give us what the definition of "hustle" is and what
    38        the misinterpretation may have been or the problem?
    39        A.  I think the definition is safety and efficiency,
    40        something along those lines.
    41
    42   Q.   That is definition of the word "hustle"?
    43        A.  Speed and efficiency maybe -- I think we can refer ----
    44
    45   MR. JUSTICE BELL:  You gave a definition not so very long ago
    46        that "hustle" is -- you said more than this but it is just
    47        my note without looking it up -- speed and efficiency
    48        without compromising safety.  Might the words "without
    49        compromising safety" have been added or something of that
    50        kind? 
    51        A.  I think there is a document, one of the training 
    52        documents, one of the classes in OCLs, where there is a 
    53        definition of "hustle" which is part of the training
    54        procedure for people.  I think it is "speed plus efficiency
    55        equals safety" is what is in that definition.
    56
    57   Q.   Mr. Morris is asking what is new about that definition.
    58        What I am asking is, was it perhaps that the words relating
    59        to safety were added to whatever the definition was before?
    60        A.  No.  I believe that definition has been in force, as

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