Day 124 - 10 May 95 - Page 49
1 A. Well, the system when I was an area supervisor was to
2 establish a range, a labour range for the crew labour
3 percentage.
4
5 Q. Percentage of turnover?
6 A. Not of turnover, but percentage of the sales dollars
7 that would be contributed to crew labour, based on the
8 sales projections, what we had hoped to do in business, the
9 hours that were needed to open and close the restaurant, to
10 clean the restaurant, hours that I would, as a supervisor,
11 would approve the store manager to invest in training of
12 employees and also to engage in crew meetings.
13
14 So when you added up all of those hours, and multiplied
15 those hours by the average wage, you would now have a
16 labour percentage, so you would now have a range, plus or
17 minus, that percentage, in which the store manager and his
18 staff would shoot at. In many cases the store manager,
19 with the help of his assistants would establish that, and
20 I would review that with him, and we would establish an
21 agreement as to how many extra hours would be invested in
22 training, or additional hours would be invested to build
23 sales at a particular date. So that is how we would
24 establish the labour percentage.
25
26 MR. JUSTICE BELL: Before Ms. Steel asks you any more about
27 that, what is the difference, to your mind, between
28 turnover and sales dollars?
29 A. I look at turnover as being the percentage relating to
30 the turnover of employees.
31
32 Q. Only.
33
34 MR. RAMPTON: My Lord, it is difficult ---
35 A. In McDonald's our -----
36
37 MR. RAMPTON: -- they call it sales in America, when we mean
38 turnover.
39
40 MR. JUSTICE BELL: I can treat them as being the same, it is
41 just we use one phrase and you use another.
42
43 MR. RAMPTON: That is right.
44
45 THE WITNESS: Now, I understand.
46
47 MR. JUSTICE BELL: You are quite right "turnover" in this case
48 has being used in relation to employees. We also talk of a
49 business's turnover meaning the income it brings in. So
50 you stick to sales dollars.
51
52 THE WITNESS: Yes my Lord.
53
54 MS. STEEL: I think that is what threw me on the first question.
55
56 MR. JUSTICE BELL: Anyway, you take it from there, Ms. Steel.
57
58 MS. STEEL: Do you remember roughly what the percentage was?
59 A. Well -----
60
