Day 169 - 04 Oct 95 - Page 42
1 reliable indication of what happened more generally. It
2 might help me on that to know what the reputation of the
3 store or the Manager was. I mean, you have made the point
4 about Colchester and Store of the Year and so on.
5
6 MR. MORRIS: All right.
7
8 MR. JUSTICE BELL: It might be one thing if the Manager turned
9 up not to have his heart in McDonald's and left; it might
10 be another if he went up and became an Area Manager later
11 on.
12
13 MR. MORRIS: Or, indeed, he got sacked or something.
14
15 MR. JUSTICE BELL: Whatever, that is the only reason I raise it,
16
17 MR. MORRIS (To the witness): Do you happen to know what
18 happened to Robert O'Malley?
19 A. While I was still with the Company he remained at West
20 Ealing. I understand he moved to Harlesden after that and
21 he remained there for a couple of years and, to the best of
22 my knowledge, I think he was terminated.
23
24 Q. What was he terminated for?
25 A. I do not know the details. As far as I am aware,
26 I think it was to do with theft, but I am not 100 per cent
27 certain.
28
29 Q. Right. But, in any event, going back to the West Ealing
30 store, as far as you can recall, if you can recall, was it
31 a fairly average store, good store or worse than average
32 store in McDonald's own terms?
33 A. In McDonald's terms, it was average to good.
34
35 Q. Average to good. Do you recall any conversation you had
36 with any crew person at that store, any specific
37 conversation?
38 A. Nothing specific. I talked to crew when I went in
39 there just on a general basis saying: "Hello, how are
40 you?" You know, talking to them about their job and just
41 general conversation, but you cannot specifically remember
42 a conversation from 1984, no, not with a crew member.
43
44 Q. The feed back interviews with regular customers ---
45 A. Yes.
46
47 Q. -- is that something that the store did or that you did?
48 A. Well, basically, as you went into stores each store has
49 a core or regular customers, yes, and as they saw senior
50 people walk into a store would automatically talk to you
51 about the store, whether they had had a problem, whether it
52 was a good store, whether it was a bad store, etc, etc, and
53 just general conversation that we would have with them, the
54 regular customers, in specific stores or .....
55
56 Q. So it was not something that was formal, that there is some
57 kind of regular ---
58 A. No, it is not something that McDonald's had a ---
59
60 Q. -- survey?
