Day 137 - 19 Jun 95 - Page 57
1 this, that I am viewing right now, was the system we used
2 through 1994. There is a brand new opinion survey process
3 that links up and integrates with a customer satisfaction
4 process that we are now putting in place in the United
5 States. So, I do not want to mislead anybody. This was our
6 survey process for as far back as I can remember, but we
7 are in the process of changing to a new process in 1995.
8
9 Q. Take away that No. X and replace it with the yellow
10 companion No. X, please, and turn to Lyn Mead's statement
11 which is at tab 7? I want to ask you to look at a couple
12 of documents.
13 A. Yes, what number am I looking for?
14
15 Q. It is tab 7. It is behind Lyn Mead's statement the
16 document is numbered H or lettered H.
17
18 MR. JUSTICE BELL: It is the one which has, do you remember, the
19 comparisons of McDonald's in this country with elsewhere.
20
21 MR. RAMPTON: Do you have it? Does it, Mr. Stein, look like
22 that?
23 A. No, that is not what I have.
24
25 Q. It should be headed: "McDonald's Opinion Survey, United
26 Kingdom, McCopCo".
27
28 MR. JUSTICE BELL: It is the last three sheets, about three
29 sheets before divider 8, Mr. Stein.
30 A. Yes. I am now getting closer. There I am. OK.
31 Sorry.
32
33 MR. RAMPTON: Just have a glance at these documents -- I will
34 tell you what they are -- they are the actual responses
35 from a total of nearly 18,000 employees?
36 A. Yes.
37
38 Q. As at June 1994?
39 A. Yes.
40
41 Q. Then on the next page there is a summary of what one might
42 call the categories, the responses in categories, which is
43 in the form of a block graph?
44 A. Yes.
45
46 Q. Then, finally, the last page, the responses are summarised
47 in order of positive response?
48 A. That is correct. I have that.
49
50 Q. The question is this: Did Oak Brook do the same sort of
51 thing up until -- what you did say?
52 A. Through 1994.
53
54 Q. Through 1994?
55 A. Yes.
56
57 Q. Have you copies of any of these responses still at
58 Headquarters?
59 A. No, because we are now into June and this material is
60 only timely for a relatively short period of time. You get
