Day 085 - 08 Feb 95 - Page 19
1 accidents, the faster that people went.
2
3 Q. Yes, but does it lead to a problem with health and safety,
4 that being a quick service restaurant with, obviously,
5 emphasis on the "quick" -- quality of service as well, no
6 doubt, you would say -- that that is suggested in
7 McDonald's case inconsistent with safety?
8 A. I do not think it does, no. I do not think it does.
9
10 Q. Have you actually seen people running in restaurants?
11 A. I have when I was an Operations Manager.
12
13 Q. For what sort of purpose?
14 A. Mainly on the front counter and serving customers. On
15 the front counter when they are assembling a customer's
16 order.
17
18 Q. What, between where it is collected?
19 A. They would be on a till and a customer would ask for a
20 Big Mac and french fries, and they cannot actually break
21 into a full gallop, but to get to pick a Big Mac up and
22 french fries, I have seen them taking quick steps in doing
23 that.
24
25 Q. Then where else?
26 A. I have not seen anyone run in the kitchen. I cannot
27 recollect ever seeing anyone run in the kitchen, mainly
28 because the jobs in the kitchen do not require you to --
29 well, do not allow you to race around. It is on one
30 particular station, one particular area. So, you would not
31 have to dash around in the kitchen.
32
33 MR. MORRIS: That might be my mistake. The kitchen is behind,
34 is it not?
35 A. There is the front counter where the tills are, and
36 then you have the members of staff who serve the customers
37 and assemble their orders. We refer to that as the "front
38 counter". Then behind the production bin and the coffee
39 machine and all that front line of equipment, we refer to
40 as the "kitchen area".
41
42 Q. So the front counter has hot surfaces and ---
43 A. It does not really---
44
45 Q. -- other items?
46 A. -- have any hot surfaces as such. There is a
47 production bin which is warm, but you would not burn
48 yourself on there. The only thing that would be hot would
49 be the coffee machine, you know, you may conceivably touch
50 and feel it is hot.
51
52 MR. JUSTICE BELL: We do not want to get too bogged down in
53 being over precise, but running as against walking, at
54 least in the competitive world, the definition of walking
55 is that both your feet must have contact with the ground at
56 all times. The moment a walker lifts -- sorry, must have
57 one foot in contact with the ground then ---
58 A. With your definition -- sorry.
59
60 Q. -- at all times. The moment he lifts, that is, he has both
