Day 197 - 07 Dec 95 - Page 57
1
2 Do you agree or disagree with that criticism by Mr. Davis?
3 A. On the strength of what is written there I suppose I
4 have to got to agree with it, but I mean there were more
5 facts than that involved.
6
7 Q. That suggests a failure of man management, does it not?
8 A. If I was a failure why was I Manager for so long? Why
9 was I successful at it?
10
11 Q. Am I right or not, is Mr. Davies right or not, that your
12 good crew under your management became disillusioned and
13 left with the result you did not have enough crew?
14 A. The same reason that crew always leave. It was a
15 continuing theme through all of McDonald's and I think you
16 will find that every restaurant had the same problem.
17
18 Q. Page 41, Mr. Coton, second paragraph: "For instance," I
19 will start with the first paragraph otherwise it does not
20 make sense: "You have made a good effort at your goals set
21 on your interim but have fallen short on a few. For
22 instance, two further Floor Managers have not
23 materialised." Mr. Davis is complaining that you have
24 failed to implement something which would have cost money,
25 does he not?
26 A. In that case, yes.
27
28 Q. Page 44 which is an interim performance review, again done
29 by Mark Davies on you, of 24th August 1989.
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31 MR. MORRIS: What page are we on?
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33 MR. RAMPTON: Page 44. His Lordship is right, is he not, that
34 in the eighth paragraph beginning at the bottom of the
35 page: "I think that the store has suffered from being on a
36 full field list for so long." In that paragraph at the end
37 Mr. Davies is criticising you for spending too much
38 resources on getting ready for the full field inspections
39 and too little on the rest of the restaurant's business,
40 is he not?
41 A. If that is the case why was I informed by Mr. Davis to
42 ensure nights prior to the full fields that we did late
43 closes, all night closes, put extra crew on, again it is a
44 simple case of double standards being told to do one thing
45 and then documenting something else.
46
47 Q. If you had enough crew, if you had been willing to carry
48 out Mr. Davis' wishes that you had enough crew, this
49 problem would not have arisen, would it?
50 A. As I said before, it was always a problem to maintain
51 enough crew levels because you did not want them all the
52 time. You would have them for a short period of time and,
53 as I said before, you would have too many. So it was a
54 constant never ending battle. If you read through all the
55 reviews, mine or Mr. Davies', you will find that it is a
56 recurring theme through both reviews, and things such as
57 this just goes to indicate just what the double standards
58 are where you are asked to do one thing and yet documented
59 something else.
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