Day 128 - 24 May 95 - Page 45
1 obviously, they would have to work faster in order to take
2 more money?
3 A. Again, it does not necessarily work that way. Often
4 the till people that are the best are not necessarily those
5 that you would see moving the quickest. They just happen
6 to have themselves better organised. It is that
7 organisation and planning how they get things done that
8 seems to have best effect.
9
10 Q. But it could be an encouragement to others who, perhaps,
11 are not so well organised to run around and try to get
12 things done quickly?
13 A. Certainly, it is my experience in the stores that the
14 newer crew members role model themselves on the ones that
15 have been there longest and the ones that are seen to be
16 being the best. As I say, it does not necessarily mean the
17 one that moves the quickest; it is the one that does the
18 job best which could mean just being more organised or more
19 skilled if you are a grill person.
20
21 Q. It does not necessarily mean the one who moves the fastest,
22 but it could do?
23 A. I think we have agreed before, there certainly has been
24 some variation in the interpretation of what McDonald's are
25 looking for in terms of speed, so I am sure you are right,
26 on occasions it could be that.
27
28 Q. Are Store Managers instructed to provide gloves and thick
29 clothing for people who are working in the refrigeration
30 area?
31 A. It is not a Company standard to provide it because it
32 depends again from store to store. In some stores the
33 access to the freezer and the size of the freezer make it
34 so easy to put the delivery away and it is done very
35 quickly. In other stores, because of more difficult
36 access, it could mean that -- or higher volumes, it could
37 mean that deliveries go on for a lot longer. So I know
38 that some Store Managers do provide usually the environment/index.html">litter
39 patrol jackets that we have in the stores and gloves for
40 people handling the deliveries.
41
42 Q. But that is entirely at the discretion of the store
43 management?
44 A. It is, if you like, a kind of local risk assessment
45 that needs to be done. It is going to vary from store to
46 store and deliveries are one of the things that we ask
47 managers to look at locally in terms of what they need to
48 do to minimise risk.
49
50 Q. Do you think it is hygienic to have people wearing environment/index.html">litter
51 coats in the -----
52 A. I meant they are of that design. They are not
53 necessarily the ones that they used to go out in on environment/index.html">litter
54 patrol.
55
56 Q. So if someone was using a coat that had been used for
57 environment/index.html">litter patrol then that would cause you some concern, would
58 it?
59 A. It depends what condition they were kept in.
60
