Day 086 - 09 Feb 95 - Page 51


     
     1        A.  Infrequently.
     2
     3   MR. JUSTICE BELL:  Can you give any useful estimate?
     4        A.  A useful estimate?
     5
     6   MR. MORRIS:  Per store, for example?
     7        A.  Alleged food poisoning complaints by customers per
     8        store -- it would have to be a complete shot in the dark --
     9        it may be three or four, five a year.  It may be more than
    10        that.
    11
    12   MS. STEEL:  Right.  Are all these thoroughly investigated?
    13        A.  Yes, all of them are fully investigated.
    14
    15   Q.   How are they investigated?
    16        A.  The allegation will come in and it will be passed to
    17        the QA department and the QA department will conduct an
    18        investigation.
    19
    20   Q.   But what do they actually investigate?  Do they go down to
    21        the stores?
    22        A.  It may involve a store visit, yes.
    23
    24   Q.   It may do?
    25        A.  Yes.
    26
    27   Q.   So it would not automatically involve a store visit.
    28        A.  I do not believe it always results in a store visit.
    29
    30   Q.   When they make a visit to the store what do they look at
    31        there?
    32        A.  I believe what happens, we try to identify the product,
    33        the time of the day that it was served, and isolate the raw
    34        ingredients that would have gone into comparable products.
    35        So, if it was a chicken sandwich, for instance, we would
    36        try to ascertain the case that that came out of and so we
    37        know what other, you know, what other raw ingredients could
    38        be of a comparable nature if that was the case.  If there
    39        is a sample of the product that has been given to us, we
    40        send that away for analysis.
    41
    42   Q.   You mean, if the customer saved a part of the food they
    43        were eating or what?
    44        A.  Yes, I believe so.  This sort of detailed investigation
    45        is QA department's responsibility rather than mine.  Keith
    46        Kenny will give you plenty of details on that.
    47
    48   Q.   I thought he was only in charge up to the back door?
    49        A.  He is, but the product would have come from the back
    50        door with -- with the food poisoning, would do not know, if 
    51        there is an alleged food poisoning incident, how it came 
    52        about.  We have to investigate everything within the 
    53        restaurant and out of the restaurant.
    54
    55   Q.   Part of have would come under your responsibility, would it
    56        not, because there would have to be two aspects to the food
    57        poisoning; one would be the bacteria being there in the
    58        first place and the second being that it was not cooked
    59        properly?
    60        A.  Yes.

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