Day 208 - 24 Jan 96 - Page 22
1
2 Q. Probably not. What about on page 232, where it says: "What
3 do you think are the main reasons" -- just below halfway
4 down the page -- "why crew leave McDonald's?" "Hours,
5 pressure and poor treatment and unkept promises." Do you
6 remember reading that, or do you remember being at the rap
7 session when it was brought up?
8 A. I do not remember being at the rap session. I do
9 remember reading it, yes.
10
11 Q. Right. So when you said in your paragraph 11 that you
12 have "not seen or heard of other crew experiencing a cut in
13 hours or constant pressure leading to their resignation",
14 you had forgotten about that?
15 A. No, because this is not actually anybody that has
16 actually left. This is what other people think that that
17 is why a person left.
18
19 Q. It is the main reason why crew leave; it is not just one
20 person?
21 A. It is not actually established as fact because that --
22 those results are not taken from a leavers' questionnaire.
23 Those are taken from what people think.
24
25 Q. On passage 4 of your statement under the "Overtime"
26 section, you say: "I have explained my hours above". Then
27 the last sentence: "Managers never ask or expect you to
28 work hours you do not want to". Are you referring there to
29 they have never asked you to work the hours that you have
30 not wanted to?
31 A. In my experience, the group of people that I work with,
32 generally speaking, I do not believe that any of them have
33 been pressured into working more hours than they have
34 wanted to. They may have been asked, but there would not
35 have been any direct pressure to them saying, giving a
36 particular answer or any negative actions if they said
37 "no".
38
39 Q. There have been complaints, have there not, that the closes
40 take too long?
41 A. Again, closes are very, sort of, you get established
42 with a closing team that work together a lot and, as soon
43 as that is established, then the closes do not take very
44 long at all. If you have people leave or somebody is away
45 on holiday and you have new people to train on the closing
46 procedures, then they tend to take longer.
47
48 Q. The question was there have been complaints that the closes
49 take too long from time to time?
50 A. Yes, from time to time, they do.
51
52 Q. Right, which indicates that people are working longer hours
53 than they want to?
54 A. Not necessarily longer hours than they want to.
55
56 Q. They are not going to complain if they wanted to work the
57 longer hours, are they?
58 A. It is a -- it is a difficult one because you will find
59 a lot of the closes they are happy to come in earlier and
60 work the extra hours there. They do not particularly like
