Day 072 - 12 Jan 95 - Page 64
1 that right?
2 A. Yes, sir.
3
4 Q. Because it is one of the most important things that happens
5 in the store?
6 A. Well, the health and safety of employees and customers
7 is most important.
8
9 Q. Trash walk gets four, we see, whereas, for example, many
10 other things get three or two. We notice that smiling gets
11 five at No. 4, yes?
12 A. Yes.
13
14 Q. And No. 3, active communication gets four, yes?
15 A. Yes.
16
17 Q. And so on. It is not for you to say whether the company is
18 right or wrong about the way it weights the different
19 importances of these various activities that have to be
20 carried out but, in your own opinion and experience as a
21 store manager, does it seem to you that this is a fair way
22 of assessing the importance of the activities carried out
23 by your employees?
24 A. Yes, I believe so.
25
26 Q. So do you agree that after matters such as fire exits,
27 trash walks deserve the next highest mark?
28 A. Yes.
29
30 Q. No. 7 is: "Information board is well stocked with McFact
31 Cards, diabetic cards and nutrition booklets". Does it
32 happen ever that you run out of McFact Cards and nutrition
33 booklets, diabetics cards, things of that kind?
34 A. Yes, we have run out in the past.
35
36 Q. So what happens when you run out? First, I should ask you,
37 for what period of time might you be absolutely without any
38 of one or other of these categories of information?
39 A. To my knowledge, it has never been more than one or two
40 days.
41
42 Q. What do you do when you notice that you have run out?
43 A. Well, one manager is responsible for the ordering of
44 the promotional stock which includes these Fact Cards. So,
45 he is responsible for checking the stocks and for ordering
46 the stocks. Now, mistakes can happen. Sometimes customers
47 take handfuls and throw them in the bin. I have seen that
48 before. We can accurately assess how much food and paper
49 we need but we cannot assess this so we do run out. If
50 possible, we will try to get stocks from another
51 restaurant.
52
53 Q. If you run out there could be two reasons, I suppose. One
54 is that there is a run of them, as you have just said,
55 somebody takes a handful and throws them in a bin,
56 presumably from malice; another is that somebody simply has
57 not noticed that you are running low?
58 A. Yes.
59
60 Q. So that would be an error which can happen from time to
