Day 180 - 31 Oct 95 - Page 31
1
2 MR. MORRIS: The McDonald's?
3 A. The exit survey, the results of which are in the table,
4 suggests considerable dissatisfaction with the job among a
5 substantial number of employees as recorded in categories
6 12 to 19 on the table; I say 12 to 18 on the table.
7
8 MR. RAMPTON: In fact, it is 12 to 19, because 19 is other
9 dissatisfaction.
10
11 MR. JUSTICE BELL: Would you like to add 19, or do you exclude
12 19?
13 A. I am happy to take the correction, because I was
14 not -----
15
16 MR. RAMPTON: It does not say so. It is only that if one looks
17 at the termination code, one sees that is what it is.
18
19 MR. JUSTICE BELL: I wondered whether -- on reflection, you would
20 include 19, would you?
21 A. For my own evidence, for my own, no, I would not,
22 because what I know about is what I have read in this
23 document.
24
25 MS. STEEL: I think it might help if you look at the page -----
26
27 MR. MORRIS: It is other dissatisfaction; that is what it is
28 short for.
29
30 MR. RAMPTON: It is short for "dissatisfaction with other
31 conditions".
32
33 THE WITNESS: In that case, I am happy to take the correction.
34
35 MR. JUSTICE BELL: Yes.
36 A. There, you have in excess of 1,000 employees, in excess
37 of 1,000 employees for whom it is recorded they left
38 because they were dissatisfied with the job.
39
40 MR. MORRIS: As recognised by the management, in their view?
41 A. As recognised and recorded by management.
42
43 Q. Yes.
44 A. I am left commenting that if you take out the young
45 workers and if you analyse the known reasons, the known
46 employment reasons, for leaving, then, in my opinion, there
47 is a substantial problem of dissatisfaction contributing to
48 high turnover.
49
50 If I may add, just as a concluding comment on this: it
51 must be worrying for any store manager, charged with the
52 responsibility of completing this survey, to record or to
53 be associated with high levels of dissatisfaction amongst
54 the staff. I would prefer to see an outside body, such as
55 the Industrial Society, conducting an independent exit
56 assessment among the workforce. But, in the absence of
57 that, I would still like to suggest that dissatisfaction is
58 a significant residual problem, from this table.
59
60 MR. JUSTICE BELL: Let us break off there.
