Day 169 - 04 Oct 95 - Page 43
1 A. -- no, it is just something that would happen as and
2 when you went into different stores.
3
4 Q. Do you remember any specific conversation you had with a
5 customer about any specific matter in that store at that
6 time?
7 A. I vaguely recall when I was doing some service times in
8 the store, and it happened in the West Ealing where a
9 customer came to me and said, asked me what I was doing and
10 I explained to them, and they said: "They are doing a fine
11 job on their own; they do not need you to keep a check on
12 them".
13
14 Q. So you said that was happening in a few stores?
15 A. Yes.
16
17 Q. So that would have been from one of your stores at that
18 time?
19 A. Well, that actually happened in West Ealing. It also
20 happened in Hemel Hempstead.
21
22 Q. The customers at both said exactly the same thing?
23 A. Well, not exactly the same wording. The customer in
24 Hemel Hempstead had a longer conversation in relation to
25 the store, how good the atmosphere in the store was, the
26 Manager, how well they took care of them, etc, etc. She --
27 in actual fact, the one in Hemel Hempstead was a female and
28 she commented in relation to the fact that the customer --
29 that the Manager always gave her coffee top ups and so on
30 in the mornings.
31
32 Q. How long were you Senior Supervisor for that covered the
33 West Ealing store?
34 A. Roughly six years.
35
36 Q. Six years. You said regarding rap sessions: "Cranna is
37 probably accurate in saying that there was only one rap
38 session while he was at West Ealing. These sessions are in
39 fact only meant to be held every six months"?
40 A. Yes.
41
42 Q. Unless there are follow up sessions?
43 A. Yes.
44
45 Q. Do you actually recall any specific rap session in that
46 store at that time?
47 A. Well, all my stores had a rap session on approximately
48 a six month basis, yes, so that West Ealing would have had
49 a rap session approximately every six months. It did not
50 have any frequent follow ups because it was not seen as
51 being a problem store.
52
53 Q. But you do not know for a fact how many rap sessions were
54 held during that time? You are just assuming that it would
55 be once every six months as standard practice?
56 A. I do not know how many was held whilst Cranna I was
57 there. I said that he was probably right in one, from the
58 point that they would be done on a six monthly basis.
59 There may have been two depending on when the rap sessions
60 would have been done. I do not know exactly what dates
