Day 085 - 08 Feb 95 - Page 57
1
2 Q. Of East Anglia?
3 A. Yes. The senior supervisor position got turned into
4 operations manager, so either of those. It was to the
5 heads of each of the regions, so I guess they may well have
6 passed the information on under a separate cover to us.
7
8 Q. Those are the heads of each of the regions, are they?
9 A. At that time Paul Preston is the President of the
10 company, Marcus Hewson, Andrew Taylor, Peter Richards would
11 have been looking after the various regions in the country.
12
13 Q. It indicates that in February 1991 the Quality Reference
14 Guide for 1990 was still in use at that time. To carry on,
15 under the section about calibration check lists it says:
16 "New operational procedures regarding completion of
17 calibration check lists are being drawn up, together with
18 instructions on checking temperature frames for accuracy.
19 As from today the calibration check list is to be completed
20 in total on a weekly basis and retained in the restaurant
21 for future reference as needed." Would you agree that up
22 to that time it appears that the calibration check list was
23 not being regularly done on a weekly basis?
24 A. It was being regularly done but, as I said earlier, the
25 calibration check list, that document I went through trying
26 to explain the temperatures on it, was an aid to complete
27 and tick off the preventative maintenance calendar. What
28 we are asking here is for the purpose of documentation that
29 you actually retain that document.
30
31 Q. But it says it is to be completed in total on a weekly
32 basis?
33 A. You need not have done one in total on a weekly basis
34 before. You could have just had it as an aid to complete
35 the tasks that were on the PMC.
36
37 Q. So you need not bother filling it in if you did not want
38 to?
39 A. It was not required. What you had to do was the
40 calculation checks and sign that you had done them on the
41 preventative maintenance calendar and you use this as an
42 aid to do it. What is behind this is to substantiate that
43 we have carried out the tasks we are already doing. To
44 retain this document would be better than just throwing it
45 in the bin like we were doing at the end of the week. It
46 was just a piece of paper that you used to do it with. You
47 verified it, but if someone wanted to say, "Did you really
48 do that", you can show them the document and it has ketchup
49 and meat juices on it and it looks as though it is a real
50 working document, you could keep it and verify it.
51
52 Q. Could you not just show whoever was checking, could you not
53 just show them the calendar?
54 A. We could, but we wanted to make sure we could prove to
55 people that we were doing what we were saying we were doing
56 and this was one of the ways of doing it. Thought the time
57 we have not changed much other than trying to get our
58 documentation in order so we can demonstrate to people that
59 we really do all the things that we say we do.
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