Day 169 - 04 Oct 95 - Page 57
1
2 Q. You see, what I am driving at, Mrs. French, is this: How
3 well, looking back now ten years or so, do you think you
4 knew the conditions in the individual stores?
5 A. When I visited the stores I could make assessments on
6 what was happening within the stores at that point in time,
7 yes.
8
9 Q. How often would you visit an individual store during the
10 course of a year?
11 A. At least a minimum of 12. If it was a very well run
12 store, then I would only visit it on average once a month
13 and I would ----
14
15 Q. Once a month?
16 A. Yes, and I would target on stores that were average to
17 below average visiting more frequently.
18
19 Q. You told us that, as far as your recollection is concerned,
20 Ealing was average to good?
21 A. Yes.
22
23 Q. So you would have visited Ealing perhaps 12 times in that
24 first year, do you think, or not?
25 A. I would have visited West Ealing at least 12 times but
26 probably a lot more because I had less responsibilities at
27 that time.
28
29 Q. Would you read the notes of rap sessions as they came in?
30 A. As they came into the office, yes, I would definitely
31 read the notes.
32
33 Q. When you went on a store visit would you speak to people in
34 the store?
35 A. I would work directly with some of the crew, some of
36 the managers and talk to them on a one to one basis within
37 the environment of the store, yes.
38
39 Q. Would you see the Manager outside, on occasions outside
40 your visits to the store, or not?
41 A. I would see not only the Manager outside the store but
42 I would also see some of the crew because at Christmas and
43 different times of the year we would have either managers'
44 dinners or crew parties which we would all attend so that
45 we got to know each other socially as well as
46 professionally.
47
48 Q. Did you take your job seriously?
49 A. Very seriously.
50
51 Q. Then I ask you this: You have read Mr. Cranna's statement?
52 A. Yes, I have.
53
54 Q. If the conditions in the West Ealing store were as he
55 describes, do you think that that would have come to your
56 attention or not?
57 A. I have no doubt that it would have come to my attention
58 because with the experience and the amount of time I have
59 spent with McDonald's, if there is a problem in any
60 particular store for a period of time, the Manager and the
