Day 133 - 12 Jun 95 - Page 31
1
2 Q. Where it says in the pale columns "Market norm", are we
3 still taking McDonald's overall or are we talking about
4 something else, do you know?
5 A. Because the data is presented in various different
6 ways, I think that -- I think this figure, without checking
7 it, will be different from the McDonald's norm. It will be
8 the UK one.
9
10 Q. Does it summarise positive responses -- presumably, it
11 does?
12 A. Yes, it does, yes.
13
14 Q. We can see at a glance that all the responses, the black
15 responses -- those are the McDonald's ones -- exceed 50 per
16 cent overall for those categories. The last page is a sort
17 of league table, is it?
18 A. Yes.
19
20 Q. We can see that the question about pay increases which is
21 No. 4, which we have just looked at, is fifth up from the
22 bottom at 48 per cent?
23 A. Yes.
24
25 Q. That grades each of the questions in terms of its positive
26 response; is that right?
27 A. Yes.
28
29 Q. Again we can all read; we can all see what the results
30 were. Is pay and the workers' attitudes and expectations
31 so far as pay is concerned something which the Company
32 takes seriously?
33 A. I am sorry, could you just repeat that?
34
35 Q. I am sorry. Is pay, both the actual amount that people are
36 paid and their perceptions of its satisfactoriness or
37 otherwise, something the Company takes seriously?
38 A. Yes, because it is an integral part of our reward.
39
40 Q. Yes. It may have seemed a slightly banal question, perhaps
41 very banal, I do not know, but why is it that the Company
42 takes the question of pay seriously?
43 A. Well, because in order to initially recruit and also to
44 retain employees, we need to make sure that we are paying
45 them along with the market rate and so on.
46
47 Q. Before I sit down, Ms. Mead, we will come and have a
48 slightly closer look at McDonald's rates of pay. Before
49 I do that, though, in the same new bundle of documents, in
50 those sideways computer documents, which is document E, on
51 the third page, we find an analysis of current employees by
52 length of service for the Company. Do you have that?
53 A. Yes.
54
55 Q. Again for the first quarter of 1995, the last quarter of
56 1994 and the first quarter of 1994; again looking at the
57 first quarter of 1995, I can tell you that what it shows,
58 amongst other things, is that those who have worked at this
59 date between 3 and 24 months, that is, two years, these
60 must be people who have worked continuously, must they not?
