Day 127 - 23 May 95 - Page 72


     
     1        consistent implemented throughout McDonald's sites".  Do
     2        you agree or disagree with that proposition?
     3        A.  I agree.
     4
     5   Q.   Do you agree or disagree with the proposition that systems
     6        or effective communication within the McDonald's system was
     7        not as good as it might have been?
     8        A.  Well, there is always ways to improve.  Although there
     9        was a system there, we certainly have taken measure to
    10        enhance it since and so we could probably improve it yet
    11        further.
    12
    13   Q.   "Visible communication:  Leading by example" and so on and
    14        so forth.  It says, 2.26:  "Area Supervisors and above were
    15        carrying out many site visits to restaurants, sometimes
    16        working at a 'station' in the restaurant, and there were
    17        many good examples of them intervening to stop unsafe
    18        practices.  These actions provide a strong message to crew
    19        and other managers that doing the job safely is valued,
    20        especially where the health and safety reasons are clearly
    21        expressed, and this helps to create a culture where health
    22        and safety is promoted positively."
    23
    24        In your experience of McDonald's overall ever since you
    25        have started after Oxford in 1982, has this sort of thing
    26        gone on, Area Supervisors and people like that, even people
    27        above, coming in and actually participating in running the
    28        restaurant?
    29        A.  Yes, I believe Paul Preston, the President, still does
    30        it, but certainly the now Chief Operations Officer.  Andrew
    31        Taylor works in restaurants frequently, as does most
    32        everybody else in the hierarchy.
    33
    34   Q.   Will they habitually intervene if they see somebody doing
    35        something which they think might be dangerous?
    36        A.  Yes, and Andrew is usually on the phone about it as
    37        well if he sees anything.
    38
    39   Q.   "Written communication" which is on the next page,
    40        Mrs. Barnes, 825, 2.29 is the paragraph:  "Written
    41        Communication.  The policy statement", that is the Health
    42        and Safety policy statement, "was included in the
    43        crew/employee handbooks given out at orientation", you told
    44        us about that, "and in most restaurants two videos were
    45        also being used for that orientation."   Was that universal
    46        in the system or not?
    47        A.  Yes, I believe at the time there was a specific health
    48        and safety video and also it made up part of a broader
    49        orientation team based video as well.
    50 
    51   Q.   Do you know how long that had been going on for? 
    52        A.  I do not. 
    53
    54   Q.   Is it still in place, that video showing?
    55        A.  It is a different video that we show these days.
    56
    57   Q.   They are still showing videos, are they?
    58        A.  Yes.
    59
    60   Q.   There is a reference to the Operations Manual in 2.30.

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