Day 207 - 23 Jan 96 - Page 70
1 volume 1? It is in tab 10.
2 A. I do not have 256, I am afraid.
3
4 MR. JUSTICE BELL: Is there a page 256?
5
6 MR. MORRIS: He can have mine.
7
8 MR. JUSTICE BELL: You hang on to yours. (Handed)
9
10 MS. STEEL: Just in the section "Customer Care": "How could
11 customer care be improved at McDonald's at your
12 restaurant?" At the end, on the third line, it
13 says: "Capacity of grill makes this difficult" -- this
14 being customers getting what they want quickly -- "and need
15 another grill." There was a problem with the grill
16 capacity at the Bath store, was there not?
17 A. The clams are of a smaller size than I have encountered
18 in some stores where they do have larger clams, yes.
19
20 Q. The ones at the Bath store were only supposed to take nine
21 patties at a time?
22 A. I do not know the original design features, whether
23 they were originally designed to take nine patties.
24
25 Q. OK. Up to 12 patties were cooked on them at a time?
26 A. Yes.
27
28 MR. MORRIS: They were designed for nine, were they not?
29 A. I do not honestly know whether they were designed for
30 nine.
31
32 Q. You do not know the difference between a nine patty grill
33 and a 12 patty grill? You have worked in how many
34 McDonald's stores?
35 A. Approximately seven.
36
37 Q. Right. Did other stores have grills that are designed
38 slightly differently to take 12 patties?
39 A. I have worked with grills with larger clams.
40
41 Q. So this was a smaller grill?
42 A. It is a smaller surface area, yes.
43
44 Q. Right.
45
46 MS. STEEL: There is one final thing I want to clarify which is
47 in file 2 in tab 5. If you turn to page 410, for some
48 reason, there is not a crew in-store on each hour report
49 for the 7th August '93, but can you clarify -- the date on
50 this is the 8th August '93. Does that apply to the
51 previous day, the Saturday?
52
53 MR. JUSTICE BELL: It has in the top right-hand corner "00"
54 something, so it looks again as if it is just after midday?
55 A. Yes, I think it does; by looking at the number of staff
56 on I presume it would.
57
58 Q. Yes.
59
60 MS. STEEL: Mr. Rampton, it does not help by puffing and
