Day 133 - 12 Jun 95 - Page 27
1 Q. Then on the following pages, page 101, it tells you how to
2 do it, "Opinion Survey procedures", do you see that?
3 A. Yes.
4
5 Q. I am not going to read these out. With subheadings, giving
6 the opinion surveys for crew meetings sample notice for
7 crew meeting. On page 102, conducting the survey. Then
8 the right-hand column, use of the opinion survey results
9 and so on and so forth. These suggest that it has to be
10 carefully done and that it is meant to be acted on. Is it
11 the same in this country?
12 A. Yes, it is.
13
14 Q. Then on page 104, one sees a sample of the actual
15 questionnaire. Do you use the same or a similar document
16 in this country?
17 A. Yes, it is very similar; a few differences in wording
18 and so on but very similar.
19
20 Q. By whom was the questionnaire compiled, do you know?
21 A. I think it is based on the history of using it in the
22 USA and, as I say, we amended it so it is McDonald's and a
23 consultancy that they use.
24
25 Q. There we see on page 105, I take it, a fictitious
26 representation of what the results might look like headed:
27 "Any store USA", do you see that?
28 A. Yes.
29
30 Q. We will look at a real one for this country in a moment.
31 Finally, on this file, page 106, as a continuation,
32 "Barometers" is the last heading drawn from the survey, am
33 I right?
34 A. Yes, the questions come in different orders. It just
35 pulls them together under that is the sort of subject.
36
37 Q. Then there are spaces for notes about who is to do what --
38 am I right about that ---
39 A. Yes.
40
41 Q. -- as a consequence of the findings. Page 107, you tell
42 me, is that to do with the same question?
43 A. Do you mean how to deal with it?
44
45 Q. Yes.
46 A. Yes, it is telling them that they have had the results
47 back. It is just helps them with what to put in an
48 announcement of that sort.
49
50 Q. One sees that it invites them to participate further if
51 they feel there is more information they have to give. Do
52 you put a similar thing on the notice boards in this
53 country?
54 A. Yes, it may also be that the Manager will hold a
55 meeting as a matter of course and they may put -- you know,
56 it will differ. Some people will put more detail and so
57 on.
58
59 Q. If you put that one away for the moment and find the new
60 papers which are behind your statement and turn,
