Day 197 - 07 Dec 95 - Page 70
1 A. Yes.
2
3 Q. If you diluted the mix with significant quantities of
4 water, then the shake would be much heavier and icier than
5 it ought to be, would it not?
6 A. It would be if you did not do it at busy times,
7 because what you would actually do is as opposed to
8 putting a whole container in in one go which would have
9 that effect, over the course of a two-hour lunch time you
10 might put it in over a gradual period of time, so it did
11 not all go in as one lump because then it would be
12 noticeable at the other end.
13
14 Q. Do you remember when you were I think it was a First
15 Assistant that your first performance review was conducted
16 by Frank Stanton? If you look at page 15 of your
17 performance review file and then at page 17 -- 17 has "SF
18 RJR 9th April 1986" at the bottom?
19 A. Yes.
20
21 Q. It looks as though Frank Stanton did this one. At this
22 stage you were I think a First Assistant?
23 A. Yes. This is the review where I was actually promoted
24 at the end of this review.
25
26 Q. You were actually appointed First Assistant?
27 A. First Assistant at the end of this review, yes.
28
29 Q. On 1st April 1986. Turn to page 16 under "Quality": "You
30 must combine attitude, floor control and job knowledge and
31 put to them to making quality a big issue in your
32 management development. Your priorities have to be to
33 increase crew awareness in this area. We make promises
34 that we have to keep, so that we can continue to grow as a
35 company." Those are promises to the public, are they
36 not?
37 A. That is what they are relating to there.
38
39 Q. To the customer?
40 A. Yes.
41
42 Q. Then he asks this question: "Do you know what constitutes
43 a quality shake?" Do you see that?
44 A. Yes.
45
46 Q. Do you still say that it was Mr. Stanton who originated
47 this idea of watering down milk shakes?
48 A. That is where, to the best of my knowledge, it
49 originated from.
50
51 MS. STEEL: May I just ask something which is I am not sure
52 whether Mr. Rampton is challenging what the witness was
53 saying about this being the time when he was being
54 promoted to First Assistant, but it does actually say that
55 on page 17.
56
57 MR. RAMPTON: No. I said it was just after.
58
59 MR. JUSTICE BELL: Just after. It is eight days afterwards.
60
