Day 099 - 08 Mar 95 - Page 54
1
2 Q. Sort of straws?
3 A. Straws, exactly.
4
5 Q. Then there is a question: "Acceptable minimum shelf life?
6 (Yes/no)". Is there a record of somewhere on the goods or
7 the carton at which somebody can look to tell whether the
8 shelf life is acceptable?
9 A. Yes, in order to ensure the goods arrive at the
10 restaurant with enough chance for the restaurant to use
11 them, we stipulate a minimum shelf life on delivery. They
12 are all recorded in a pocket Quality Assurance guide that
13 all restaurants have.
14
15 Q. Is the restaurant expected to know, therefore, how soon it
16 is likely to use the goods?
17 A. The restaurant will know exactly what the minimum shelf
18 life we stipulate will be, yes.
19
20 Q. Then, finally, the entry says "Acceptable Product Quality
21 (Yes/no)", who checks that?
22 A. The McDonald's employee that is taking the
23 temperatures.
24
25 Q. So the same body would check all three of those
26 requirements, would he?
27 A. Yes, he would.
28
29 Q. Then both the McDonald's person and the Golden West person
30 has to sign the form; is that right?
31 A. That is right, yes.
32
33 Q. Where do these forms go when they have been completed?
34 A. A copy stays in the restaurant. They file them in a
35 special log. A copy goes back to Golden West where they
36 keep one on file as well.
37
38 Q. If somebody recorded, let us take the first of the frozen
39 boxes, let us say minus 15 or minus 14, what would happen?
40 A. They would not accept that part of the delivery.
41
42 Q. Would they tell you or somebody in your department?
43 A. Not necessarily. I would get to find out about it when
44 the documentation came back.
45
46 Q. So they would not pick up the phone and say: "Golly, we
47 have had this" -----
48 A. No, they are under instructions to reject anything that
49 is outside our temperature limits.
50
51 Q. Would they put any particular writing in there or just
52 record the temperature if they had rejected it?
53 A. If they had rejected it, they would make some comments
54 to that effect in the comments or problems section
55 underneath the box.
56
57 Q. How often do you find when you eventually see the
58 documentation that something has been rejected on any of
59 these grounds?
60 A. We get very few rejections. I think we have probably
