Day 161 - 24 Jul 95 - Page 35
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2 MR. JUSTICE BELL: I will try and remember to raise it again.
3
4 (Video film continued to be played)
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6 MISS STEEL: Is this the Strand store or the Croydon store?
7 A. It is Croydon.
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9 MR. JUSTICE BELL: That is Croydon, yes. Can you just pause a
10 moment? Why does that Manager have to operate on what
11 I still call walkie-talkie; why does he have to march
12 round, speaking into a hand held set?
13 A. I do not know. I really do not know.
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15 MR. JUSTICE BELL: I would have thought he could walk round and
16 make a little note of everything and then see to it. No
17 doubt it is more impressive to do it that way. Yes.
18
19 (Video film continued to be played)
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21 MR. MORRIS: This is Croydon still, is it?
22 A. Yes.
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24 Q. Can you stop it there, please? Thank you. This thing
25 about serving the customers too far, this has been a
26 general problem in the Company, yes; the Company have taken
27 some steps on this matter, have they?
28 A. It is a standard of service time, so too fast is --
29 I do not know what "too fast" is.
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31 Q. But they were saying that the customers think they were
32 getting served too fast. Is that a problem?
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34 MR. JUSTICE BELL: No. They say "some customers".
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36 MR. MORRIS: Some customers. That would be the same, though,
37 would it, in any store?
38 A. It could be, yes. That is true. It could be, yes.
39
40 (Video film continued to be played)
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42 MISS STEEL: Is this the Strand?
43 A. Yes.
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45 MR. MORRIS: Would you stop it there, please? Is there anything
46 there that -- did you hear what he said?
47 A. Yes, I heard.
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49 Q. Is there anything in that which you disagree with?
50 A. No.
51
52 (Video film continued to be played)
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54 MR. MORRIS: Can you stop that? Thank you. I am sorry if I am
55 barking out orders. It is very hard to do it at the right
56 time. Anything about the dressing, the laying out of all
57 the food there, the Big Macs, that concerns you, or is that
58 fairly normal?
59 A. That is very normal.
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