Day 151 - 10 Jul 95 - Page 42
1 Q. What I am trying to get at is whether generally they kind
2 of stick to one until they have learned that or whether
3 every day they come in they go on a different station each
4 time?
5 A. Again flexible for the individual concerned because
6 some people are going to pick it up quicker than others,
7 but the idea was as long as they were not nervous and
8 feeling uncomfortable themselves, the person who was being
9 trained, the new person, the idea was to stay on the
10 station until they felt really comfortable perhaps to be
11 left on their own for a while or to need maximum
12 supervision, so we would keep the flexibility there so we
13 did not constrain people to say: "3 days here, 3 days
14 there". There was a sort of framework in which everyone
15 worked but certainly we tried to keep it flexible to the
16 individual who was being trained.
17
18 Q. I think it says somewhere that OCLs should not be carried
19 out within 2 or 3 days within a person starting on a
20 station. Would that accord with your memory of the
21 situation?
22
23 MR. ATKINSON: Can we have the reference?
24
25 MR. JUSTICE BELL: Why not ask what his recollection is about
26 that, about how long?
27
28 MISS STEEL: If he does not want to accept that, that is
29 absolutely fine, I do not mind. Why did you say you do not
30 remember?
31 A. As I mentioned earlier on, I cannot relate to there
32 being a sort of framework or policy. There may well have
33 been one but I cannot recollect that we had to do a number
34 of OCLs beforehand.
35
36 Q. If you could get pink volume 12, I think it is. I am not
37 sure, but it is the crew training programme.
38
39 MR. JUSTICE BELL: Yes, the first tab in that, tab 11, that is
40 an undated crew programme.
41
42 MISS STEEL: If you turn to page 404, number 5, it says: "After
43 a reasonable length of time, i.e. 2 days for fillet and
44 pies, and 3 days for french fries, a management person must
45 do an observation check-list on the crew member". Do you
46 recall this?
47 A. Not specifically, no.
48
49 Q. But does that accord with the training practice that you
50 were either implementing when you were a manager, or
51 ensuring it was implemented when you were an area
52 supervisor?
53 A. I would say broadly I would agree the sort of
54 reasonable length of time. I think what I asked the
55 managers to do was to be flexible, but perhaps after two
56 days somebody was not -- they were perhaps very nervous of
57 an area and rather than put pouring oil on burning water,
58 so to speak, by giving them a failed OCL, it would be far
59 better for a manager to perhaps give them a couple of days,
60 work on the station, go to a different area, come back
