Day 197 - 07 Dec 95 - Page 58
1 Q. Do you agree or disagree with the sentiment in the next
2 paragraph, Mr. Coton, under "Sales", "Long-term profit
3 comes from increasing sales, running a quality profit and
4 loss and looking after the customers"? Do you agree or
5 disagree with that?
6 A. I do agree with that, yes.
7
8 Q. You cannot do that if you will not staff your restaurant
9 properly, can you?
10 A. Which has been my argument all along, total double
11 standards, what we were expected to do and what we
12 actually were told to do.
13
14 Q. Is double standards going to be your answer to every one
15 of these questions?
16 A. Only if it is apparent and it is the correct answer to
17 give you.
18
19 Q. Look at the last paragraph: "As far as scheduling goes,
20 this has sometimes been restrictive." Did you understand
21 to mean you are not scheduling enough people on the
22 shifts?
23 A. Yes, in that.
24
25 Q. Then the next sentence: "You struggle to maintain n
26 adequate crew size", yes?
27 A. Yes.
28
29 Q. "Turnover has run at 269 per cent for the first few months
30 of 1989. If this were controlled better then the overall
31 quality of crew would improve. Your increases have been
32 average. You are running 20,000 behind budget. Attack
33 turnover and increase your standards of matrixing." The
34 matrixing system is that by which you would predict the
35 number of crew you are going to need, is it not?
36 A. That is correct, yes.
37
38 Q. Look under "People" please on page 45: "Crew turnover has
39 been poor", that means it has been too high, does it not?
40 A. It does, yes.
41
42 Q. "However, the atmosphere in the store is good. You must
43 look at the advisability of hiring army wives and
44 students. Look for more full-time and fully flexed people
45 who will stay a while." Those last people, full-time,
46 fully flexed people, who will stay a while, are going to
47 cost money, are they not.
48 A. They are.
49
50 Q. Did you look for army wives and students?
51 A. I looked for what people I could get to do the job and
52 staff the restaurant. I did not mind who they were or
53 where they came from.
54
55 Q. Did you look for army wives and students?
56 A. Not targeted. They tended to be the type of people
57 who would actually come in and ask for the work. Because
58 of the hours it would be people who normally wanted to
59 work part-time hours.
60
