Day 167 - 02 Oct 95 - Page 31
1 A. It is a log of the business on a daily basis, the
2 amount of sales that they have taken, gross sales, net
3 sales, the amount of hours that they have used, employee
4 meals, how much they have done, are used, and so they
5 record that on a daily basis and on a weekly basis that
6 would form part of a weekly report.
7
8 Q. Is that the total hours that you were referring to or is
9 that individual Crew Members hours?
10 A. No, it is the total hours used in that particular day
11 or week.
12
13 Q. Total number of labour hours?
14 A. That is right.
15
16 Q. That would go into the weekly report and the weekly report,
17 would that also have the total number of labour hours?
18 A. Yes, for the week.
19
20 Q. Right. What happens to these weekly reports?
21 A. They used to be collected by their Area Supervisors.
22 It is now transmitted through the computer to Head Office
23 and the figures are collated and, obviously, you make, you
24 know, it is fact based decision making. You look at the
25 figures and make some recommendations or follow up on them
26 or, you know .....
27
28 Q. So Head Office might recommend improvements or -----
29 A. Yes.
30
31 Q. Right. If they thought the labour hours were excessive,
32 they might recommend that they be cut?
33 A. Well, it is a tool to use. The Supervisor would get
34 that information and they would have agreed the hours that
35 they were going to use. They would look to see whether
36 they had done additional sales in which case they might
37 have used additional hours, in which case, you know, the
38 Supervisor would probably question the Manager as to why
39 they had used extra hours if the sales had not reached the
40 projected amount.
41
42 Q. Head Office might, I mean, they would look at the figures
43 all round and if they felt that, say, the total labour
44 hours were excessive, they might go back to the Area
45 Supervisors and advise them to get the store Managers to
46 cut the hours?
47 A. I think that they would ask the question as to why they
48 were excessive, if they were, and, you know, there might be
49 very good reasons. They might have taken on a lot of new
50 people and, therefore, there had been a lot of, you know,
51 extra training being done. So, there are all kinds of
52 reasons why the hours might have been in addition, but they
53 would certainly ask the question.
54
55 Q. But in some circumstances they might tell the Area
56 Supervisors to get the store Managers to reduce the number
57 of hours?
58 A. Only to a level -----
59
60 MR. JUSTICE BELL: Is that so or not because this is the third
