Day 132 - 07 Jun 95 - Page 20
1 MR. JUSTICE BELL: Can you remember seeing it before?
2 A. No, I cannot, I am sorry.
3
4 MR. MORRIS: It is actually mentioned in your second statement.
5 A. Well, in that case I perhaps did. I am sorry. I have
6 looked at dozens of documents over the years.
7
8 Q. Point 4, you comment on it, but you do not need to refer to
9 it. You have commented on it in your second statement.
10 A. Yes.
11
12 Q. The reason -----
13
14 MR. JUSTICE BELL: Why not ask him what he thinks of that. That
15 is what you are getting at, is it not?
16
17 MR. MORRIS: Yes.
18
19 MR. JUSTICE BELL: If you wanted to, you could relate it to the
20 point you were making yesterday.
21
22 MR. MORRIS: I was.
23
24 MR. JUSTICE BELL: I suggest you do it directly because
25 Mr. Purslow may agree with you.
26
27 MR. MORRIS: Yes. (To the witness): But if jobs are being timed
28 over and above the actual food cooking times, then if those
29 timings require workers to do the job too fast, or at a
30 speed which they are under stress about, then that could
31 lead to safety concerns?
32 A. Certainly in this instance I would endorse that as a
33 comment. If they are saying you have to clean that grill
34 within 10 seconds and it would realistically take longer
35 than that, I can imagine that it would create a burn
36 problem.
37
38 Q. So this is an example of where hustle can apply, not just
39 to getting a product to the customer in the front counter,
40 but it can apply to the speed at which jobs are being timed
41 -- could apply?
42 A. I would argue that it is a misuse of hustle. Hustle is
43 about speed and efficiency. If you are having people
44 burning their fingers on the grill all the time, it is not
45 efficient. Patently obviously, it is better to take an
46 extra five or 10 seconds to do the job, do it properly and
47 not having people going off and having to stick plasters on
48 or run their hand under the cold water for 10 minutes every
49 day.
50
51 MR. JUSTICE BELL: On the face of that letter Mr. or
52 Miss Nelson's comment was justified, was it not?
53 A. Absolutely so. I think Mark Hathaway answered the
54 point afterwards.
55
56 Q. That may be, but you would not take any issue with the team
57 leader's attitude to what he or she found as set out in
58 that letter?
59 A. No, I am sure that is absolutely professionally
60 correct. As I say, if that is what was being enforced to
