Day 197 - 07 Dec 95 - Page 54


     
       1      A.  Yes.
       2
       3 Q.   If the restaurant runs well because you have got the right
       4      number of crew, the right number of Managers and the right
       5      quality of personnel, your sales will increase, will they
       6      not?
       7      A.  That is the theory, yes.
       8
       9 Q.   Your profitability in all likelihood will then increase?
      10      A.  That should be the case.
      11
      12 Q.   That is the McDonald's company policy, is it not?
      13      A.  As I have said, that is the written policy.
      14
      15 Q.   That is what Mr. Davis was trying to get through your head
      16      all through these performance reviews, is it not?
      17      A.  I disagree with that.  If you read Mr. Davis'
      18      performance reviews, the same things are echoed through
      19      there.  They could be for the same people.
      20
      21 Q.   Look, please, at page 38 by way of example.  These are, if
      22      you look at page 37, the goals and objectives that he has
      23      set you on 11th May 1985.  The second one is:  "Develop a
      24      team of eight Training Squad who attend weekly meetings
      25      given by a salaried Manager.  (3) Develop a further two
      26      Floor Managers by the end of September".  That is, what,
      27      four and a half month hence from 11th May 1988.  (5) Hire
      28      two morning cleaners and a further cleaner to work four to
      29      five hours in the evening.  (10) Two Trainee Managers to
      30      be installed by September 15th".
      31
      32      Are you saying that that is all just a charade by
      33      Mr. Davis?
      34      A.  Not a charade, but it is not -- it is taken out of
      35      context in the fact that, yes, you continually have to
      36      hire and train people but we were still always under
      37      pressure to run shifts short, send people home.  So there
      38      are two contradictions, is what I have said all along.
      39
      40 Q.   Please turn to page 40.  We now move forward to
      41      1st November 1988.  This is a passage noted by -- I will
      42      read you under "Marketing and sales building", last
      43      sentence:  "Also, the crew numbers must be increased
      44      dramatically if all the business in December is to be
      45      taken".  Adequate staff to cope with the business.
      46      A.  I think the key wording there is, if all the business
      47      in December was to be taken, because then in January and
      48      February, whatever happens to the cost cutting exercises
      49      that I have already talked about, in times of high
      50      business, school holidays, Christmas, we could not get
      51      enough people, and the situation would be in the quieter
      52      periods we would have to do the cost cutting we talked 
      53      about; hence that there was always a problem with crew.
      54      You either had too many or you did not have enough.
      55
      56 Q.   Then cast your eye further down the page to the second
      57      paragraph under "Profit", please:  "Remember that labour
      58      is to be invested wisely.  It is not enough to run tight
      59      on occasions just to be a percentage given by myself or
      60      agreed by you".  Is the message there, Mr. Coton, this, do

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