Day 150 - 07 Jul 95 - Page 41
1
2 Q. It is an American word, is it not?
3 A. It is.
4
5 Q. We have heard a bit about it in the case. What does it
6 mean to you, the term "hustle"?
7 A. It means co-ordination, so far as I am concerned, being
8 efficient or efficiently co-ordinated with a purpose, so to
9 speak, to one's -- because it applies to the front counter
10 area.
11
12 Q. I mean, if somebody were to say to you, well, purpose and
13 dispatch, moving with purpose and dispatch, is that
14 something ---
15 A. Yes, that is a pretty good way of putting it together.
16
17 Q. -- that ties in with your own -----
18 A. Yes, yes.
19
20 Q. Do you think that your interpretation is, so far as you can
21 say, obviously, unusual within the Company?
22 A. No.
23
24 Q. Do you understand "hustle" to cover running in the kitchen
25 area or any other part of the restaurant?
26 A. No.
27
28 Q. Do you consider it to involve sliding around?
29 A. No. In terms of the impression that sort of action or
30 those sort of actions would give, thinking about me as a
31 customer, trying to -- seeing that sort of activity going
32 on, is hardly going to leave me with a good impression of a
33 well-run, efficient organisation, with everybody running
34 around and sliding around, or whatever those
35 characteristics are.
36
37 Q. While we are on that, do you actually think it is actually
38 an efficient, whatever the customers may think about it,
39 objectively speaking, way of doing your business, to have
40 people running and/or sliding about?
41 A. It is an inefficient way of doing it, rather than -- to
42 use your sort of purpose, if you like. The way that we
43 engendered it to the guys in the restaurant, was the sort
44 of work smarter, not harder routine; you can be far more --
45 you can be more efficient but look far quicker by doing one
46 task, let that drinks fill up on the tower while you go to
47 pick up the hamburger or fries, or whatever, when you come
48 back to it, it is ready poured, then you can put it on the
49 counter; rather than just running around like some sort of
50 headless chicken giving off the impression of not having a
51 clue about what you are trying to do.
52
53 Q. So I think that has answered this question, but I will ask
54 it: Why do you consider it inefficient -- have you
55 anything else to say on that?
56 A. You would probably spend more time sliding and running
57 than you would be actually collecting the food at the end
58 of the day and assembling the order.
59
60 Q. There is a proverb, is there not, more haste and less
