Day 204 - 15 Jan 96 - Page 15
1 Q. What, you mean by Managers shouting at them or something
2 like that?
3 A. By employees shouting at each other. That is one of
4 the biggest problems.
5
6 Q. The supervisors did not advise you to give an across the
7 board pay rise or anything like that to keep the crew on?
8 A. We had various pay rises in my time at McDonald's at
9 the -----
10
11 Q. An annual increase?
12 A. Company pay rises, yes, but it never affected the
13 overall 5/10 pences that crew members received on their
14 performance reviews.
15
16 Q. There was a faulty probe at the store, is that right, that
17 was used for doing calibrations? It is referred to on the
18 next page.
19 A. Yes, there was a faulty probe, according to the PR,
20 yes.
21
22 Q. Do you remember how long that was a problem?
23 A. No. I cannot recall the incident; I cannot actually
24 recall the probe being faulty. But it would have been
25 sorted out very quickly, i.e. a week. I was not one to
26 leave things broken or unattended.
27
28 Q. Then it goes on to cleanliness and says that this is the
29 store's weak point?
30 A. Yes.
31
32 Q. "Make sure the matrix is not constricted at key points in
33 the day, particularly the open. The quality of closes is
34 poor."
35
36 You would have to get the crew to work longer hours or get
37 more crew in to get the store up to scratch, would you not?
38 A. Actually, it states in my PR that I did an excellent
39 job of the crew levels in Clacton. I was one of very few
40 Managers who actually achieved to get the correct numbers
41 on the actual payroll for the summer.
42
43 Q. And you were given praise for that, were you?
44 A. Yes.
45
46 Q. Do you remember what year that was?
47 A. When I was at Clacton from 88 to 90, I believe.
48 I cannot recall exactly. Sorry, 89, that is right.
49
50 Q. In any event, you would have needed more crew hours in
51 order to get the store as clean as the supervisors were
52 wanting you to have it or asking you to get it?
53 A. No.
54
55 Q. You would not?
56 A. It was just attention to detail. I was not actually
57 getting the best out of my Managers at the time. I had
58 floor Managers, fairly new; I had Second Assistants; I was
59 a new Manager for four months, and I was just trying to
60 make it work together as a team. Trying to get the best
