Day 188 - 15 Nov 95 - Page 29
1 report to the Floor Manager at the end of the shift and ask
2 for permission to leave. Without exception, the crew
3 member was always told to do something, no matter how
4 trivial, that would delay their departure beyond their
5 shift, whether it was wipe down the tables, sweep up the
6 area, etcetera."
7
8 You do say "without exception". Are you saying that is
9 what happened at the store all the time, or is that just
10 what you saw?
11 A. What I mean is that -- I would not say that without
12 exception no crew members are ever allowed to leave the
13 store at the end of a shift. What I am saying is that
14 whenever I saw a crew member asking permission to leave at
15 the end of the shift, he or she was always given some extra
16 task to do.
17
18 Q. What about clocking off; how did this fit into the picture?
19 A. Sometimes, the shift manager might be upstairs, and the
20 person who was going to take over the during the grill or
21 something would have arrived, so the ex grill team member
22 would clock off and then go upstairs to see the Floor
23 Manager and say he had clocked off and ask for permission
24 to leave, and be told he could not. So, sometimes they
25 would clock off and go, and other times it would be when
26 they were on the floor and they were seeking permission to
27 finish at the end of a shift. It would depend where the
28 floor manager -- sometimes it would depend where the shift
29 manager was, as to whether they clocked off first or
30 afterwards.
31
32 Q. Was this situation something you just happened to notice or
33 thought about later, or was it something you studied?
34 A. It was something that I watched, because when I was at
35 the store watching the process for the first couple of
36 days, I saw it happen a couple of times, and
37 I thought: "Oh, that is interesting", because somebody was
38 wanting to go off on time and was told to go and do
39 something. So it was something that I then, therefore, set
40 out to see whether it happened as a regular pattern, so I
41 spent some time watching it and making sure that I observed
42 that process.
43
44 Q. Did you discuss this with the management at all?
45 A. Yes. I mean, it was kind of the standard process
46 really. I mean, managers did not see it as a particularly
47 big deal.
48
49 Q. What did they say to you?
50 A. Just, "That is the way it is"; I mean, "That is the way
51 it is, that is just what we do, just make sure that the
52 crew know what is what", really. I mean, you know, it was
53 kind of -- I did not have a specific question and answer
54 where I would say to the managers: "Why are you doing
55 this?" We would talk about it in the general conversation
56 of what we were talking about, when I would say: "That is
57 interesting I saw that", "Oh, yeah. Well, you know, that is
58 what you do really." So I did not have a specific hard
59 question and answer about it.
60
