Day 071 - 11 Jan 95 - Page 33
1 A. Yes.
2
3 Q. I think you said it was difficult to distinguish between
4 take-away customers and eat-in customers?
5 A. What do you mean "distinguish between" them?
6
7 Q. Between which customers were going to take-away and which
8 were going to eat in?
9 A. Well, when they come to the counter they are asked
10 whether they are going to eat the meal inside or take-away,
11 so we can distinguish at the counter whether they want the
12 bag or they want the tray. What I meant by that was when
13 they come into the restaurant, after they have taken the
14 food away from the counter, if they ask to take-away and
15 they sit inside with their food, they cannot be
16 distinguished between whether they originally asked to
17 take-away or eat inside.
18
19 MR. MORRIS: Just before I concentrate on customer environment/index.html">litter, when
20 you talked about the company's waste bags that are on the
21 street in the evening, that is once a day, is it?
22 A. The rubbish that is picked up? Yes, that is put out on
23 to the street in our restaurants.
24
25 Q. Yes, what time was that, sorry?
26 A. The pick up is at 8.30 at the moment; it has changed
27 over the year.
28
29 Q. In the evening or morning?
30 A. In the evening.
31
32 Q. You said there was a problem with seepage; was that liquid
33 seepage or solid seepage?
34 A. It would be liquid.
35
36 Q. So what liquids would appear in the bags, for example?
37 A. Coca Cola, tea, coffee, any drink.
38
39 Q. That would be behind-the-counter waste from your ----
40 A. No, there is no -- we do not separate the kitchen and
41 the customer waste. It is compacted together so it is the
42 customer -----
43
44 Q. So that waste would be the waste that the customers had put
45 in the trash bins inside the store?
46 A. Yes, and also the waste that comes from the kitchen
47 area. It is the whole store's waste.
48
49 Q. When Mr. Preston was questioned by Mr. Rampton on the fifth
50 day of the trial, he was asked: "Would you say it was
51 important to you how your stores look outside?" The answer
52 was: "Yes". "You give a tidy impression?" "Yes". How
53 important is it to you as a manager to give a tidy
54 impression outside your store?
55 A. Oh, extremely important.
56
57 Q. Why is it important?
58 A. Because (a) the comment I made about being able to
59 operate in the community means you have to give something
60 back to the community. You should not, in business you
