Day 005 - 04 Jul 94 - Page 67
1 old one; a very busy one versus a slow one; experienced
staff versus non-experienced staff, all create different
2 categories of target.
3 Q. Who is Jasper Mauldsley?
A. Jasper a a senior operations supervisor.
4
Q. For the whole company, is it?
5 A. No, probably for this region, I would guess he oversaw
maybe a dozen restaurants or so through a team of
6 supervisors.
7 Q. So it is not a fact he was demanding that Mr. Williams,
who I believe -- someone could correct me -- was the
8 manager of this restaurant in Newcastle, fits in with
these labour guide lines for that region?
9 A. Well, they maybe part of the story, I doubt whether it
is the whole thing. When these targets are put together
10 for a restaurant for a year, then totalled up and become
the corporate goals for sales costs and, hopefully, profit
11 at the end of the day, great and lengthy discussions take
place between supervisors and managers as to what they
12 think it is possible to do.
13 This is not a mere manager doing this; this is a joint
discussion taking place where agreement is reached on what
14 can be done, where we are going to stretch ourselves and
look for more, where we are going to accept that
15 efficiencies are not there and we will not attain those
results.
16
It tends to be very much a multi-directional discussion.
17 There certainly are some guidelines we have been able to
come up with over the years, for if a restaurant does
18 between 100 and £100,000 a month in turnover, averages
tell us with reasonably efficiencies a store nationally
19 ought to be able to obtain certain goals: on the high end
this and on low the end that.
20
Q. Are you aware Mr. Williams was basically facing dismissal
21 as a manager for not fitting in with overall guidelines
that were being set for him?
22 A. I am not aware of any specific case, no. It looks to
me like his dismissal relates to far more than labour
23 controls.
24 Q. Yes, but does it not specify, for example, on ----
25 MR. JUSTICE BELL: 1742.
26 MR. MORRIS: 1742, what the demands are on him 1742, page 9?
A. Yes.
27
Q. Cleanliness, labour control, CSR, competition service and
28 quality, that says down at the bottom?
A. Yes.
29
Q. Basically, it says over on the other side of the page.
30
MR. JUSTICE BELL: He is a manager.
