Day 202 - 11 Jan 96 - Page 09
1 A. It goes both up and down.
2
3 Q. Yes, but the actual setting of goals and targets is by the
4 immediate superior?
5 A. Do you mean the actual writing down?
6
7 Q. The formal setting: "This will be your target. This will
8 be your goal"; the actual formal setting agreement, "This
9 is what the figure shall be; this is what your goal shall
10 be for the next six months", is set by the immediate
11 superior to the person below them?
12 A. The final decision on what the target is would be
13 taken, but that, as I said before, the decision will have
14 been taken because of the consultation with the people
15 beneath it. That is one of the beliefs, and I think it is
16 very true, that when you set goals for people it is
17 important that their input is in there; then they sort of
18 buy into it and are keen and able; because they believe
19 they can achieve it, they will achieve it. There is no
20 sense or point in setting an unrealistic target on
21 someone. They are unlikely to achieve it if they were not
22 involved in the process of it being set.
23
24 Q. So, the person immediately superior to the person below
25 them, when they set a target, their aim, you say, is to set
26 a realistic target based upon information they have got?
27 A. Yes.
28
29 Q. Then you say in your paragraph 8, regarding the budget,
30 towards the bottom: "The area Supervisor submits the
31 budgets for his restaurant to the senior Supervisor for
32 discussion and approval, and these budgets then go to Head
33 Office for approval and incorporation into the national
34 budget."
35
36 So, at any of the stages above -- well, at the stage of
37 senior Supervisor or at Head Office, Head Office can
38 disapprove of any targets that have been set ---
39 A. Yes.
40
41 Q. -- and alter them?
42 A. In consultation, yes.
43
44 Q. Yes. Let me see if there is anything else in your
45 statement. (Pause)
46
47 We have heard from other witnesses that when senior
48 Supervisors or Operations managers or market managers --
49 people above the position of Supervisor -- visit a store,
50 people usually pull out all the stops and put on a good
51 show. Would you be aware of that?
52 A. It is apparent that if I were to visit a store and the
53 visit was -- it was known that I was going there, that the
54 Manager would want to show his store off in the best
55 light. So, extra effort would be put in and could be seen
56 to have been put in, yes.
57
58 Q. In paragraph 11 of your statement -- if you could read
59 that, and paragraph 12, quickly to yourself?
60 A. (Pause) OK, I have read those two.
