Day 208 - 24 Jan 96 - Page 22


     
     1
     2   Q.   Probably not.  What about on page 232, where it says: "What
     3        do you think are the main reasons" -- just below halfway
     4        down the page -- "why crew leave McDonald's?"  "Hours,
     5        pressure and poor treatment and unkept promises."  Do you
     6        remember reading that, or do you remember being at the rap
     7        session when it was brought up?
     8        A.  I do not remember being at the rap session.  I do
     9        remember reading it, yes.
    10
    11   Q.   Right.  So when you said in your paragraph 11 that you
    12        have "not seen or heard of other crew experiencing a cut in
    13        hours or constant pressure leading to their resignation",
    14        you had forgotten about that?
    15        A.  No, because this is not actually anybody that has
    16        actually left.  This is what other people think that that
    17        is why a person left.
    18
    19   Q.   It is the main reason why crew leave; it is not just one
    20        person?
    21        A.  It is not actually established as fact because that --
    22        those results are not taken from a leavers' questionnaire.
    23        Those are taken from what people think.
    24
    25   Q.   On passage 4 of your statement under the "Overtime"
    26        section, you say:  "I have explained my hours above".  Then
    27        the last sentence:  "Managers never ask or expect you to
    28        work hours you do not want to".  Are you referring there to
    29        they have never asked you to work the hours that you have
    30        not wanted to?
    31        A.  In my experience, the group of people that I work with,
    32        generally speaking, I do not believe that any of them have
    33        been pressured into working more hours than they have
    34        wanted to.  They may have been asked, but there would not
    35        have been any direct pressure to them saying, giving a
    36        particular answer or any negative actions if they said
    37        "no".
    38
    39   Q.   There have been complaints, have there not, that the closes
    40        take too long?
    41        A.  Again, closes are very, sort of, you get established
    42        with a closing team that work together a lot and, as soon
    43        as that is established, then the closes do not take very
    44        long at all.  If you have people leave or somebody is away
    45        on holiday and you have new people to train on the closing
    46        procedures, then they tend to take longer.
    47
    48   Q.   The question was there have been complaints that the closes
    49        take too long from time to time?
    50        A.  Yes, from time to time, they do. 
    51 
    52   Q.   Right, which indicates that people are working longer hours 
    53        than they want to?
    54        A.  Not necessarily longer hours than they want to.
    55
    56   Q.   They are not going to complain if they wanted to work the
    57        longer hours, are they?
    58        A.  It is a -- it is a difficult one because you will find
    59        a lot of the closes they are happy to come in earlier and
    60        work the extra hours there.  They do not particularly like

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