Day 121 - 04 May 95 - Page 23
1
2 Q. Do you think that, from what we have been over in the last
3 two hours, those conditions, as admitted or as accepted by
4 Mark Davis in the words he uses, represent an exemplary
5 example to all McDonald's stores in the country for
6 personnel practice?
7 A. I accept there is nothing in there that concerns me,
8 that causes me any concern at all, and if that was made the
9 Store of the Year, great. There are no bad practices in
10 there, none. And that, of course, does not reflect the
11 store. The store is the way it is run, its product, the
12 custom it gives to its customer, or the level of the custom
13 it gives to its customers, that is not reflected in there,
14 but there is nothing in there that worries me about it.
15
16 Q. We are just talking about personnel practice.
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18 MR. JUSTICE BELL: You have given your answer: there are no bad
19 practices in that department?
20 A. No.
21
22 MS. STEEL: Would it concern you if 16 or 17 per cent of crew
23 members or workers in the store were working more than 78
24 hours a fortnight?
25 A. I am sorry, would you ask that question again?
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27 Q. Would it concern you if 16 or 17 per cent of workers in a
28 store were working more than 78 hours in a fortnight?
29 A. It would not concern me. I would want to know why.
30
31 Q. It would not concern you?
32 A. There would probably be a reason for it. I would want
33 to know why.
34
35 Q. Would it not be a bit of a serious ---
36 A. It would be unusual.
37
38 Q. -- ignoring of your policy?
39 A. It would be unusual.
40
41 Q. Would you expect to get to hear about it?
42 A. Not necessarily. I would expect someone to pick it up
43 from that return that we do, and make enquiries, and if
44 they were unhappy with the answer they got, then I would
45 expect to hear from it, hear of it.
46
47 Q. It could be acceptable for people to breach your policy on
48 a massive scale, for managers to get that kind of number of
49 people to work?
50 A. No, I have never heard of a restaurant that had that
51 kind of number working, but, if on a rare occasion, it did
52 happen -- and I have certainly never picked it up from the
53 overtime returns -- I would expect someone to have made
54 enquiries and satisfied themselves that the reason about
55 that was legitimate. It is only policy.
56
57 Q. It is OK for managers to break the policy?
58 A. They may have to; the policy is a guideline. The
59 policy is, that is what we would like to see happen in a
60 beautiful world, but there are difficulties, and we accept
