Day 121 - 04 May 95 - Page 23


     
     1
     2   Q.   Do you think that, from what we have been over in the last
     3        two hours, those conditions, as admitted or as accepted by
     4        Mark Davis in the words he uses, represent an exemplary
     5        example to all McDonald's stores in the country for
     6        personnel practice?
     7        A.  I accept there is nothing in there that concerns me,
     8        that causes me any concern at all, and if that was made the
     9        Store of the Year, great.  There are no bad practices in
    10        there, none.  And that, of course, does not reflect the
    11        store.  The store is the way it is run, its product, the
    12        custom it gives to its customer, or the level of the custom
    13        it gives to its customers, that is not reflected in there,
    14        but there is nothing in there that worries me about it.
    15
    16   Q.   We are just talking about personnel practice.
    17
    18   MR. JUSTICE BELL:  You have given your answer:  there are no bad
    19        practices in that department?
    20        A.  No.
    21
    22   MS. STEEL:  Would it concern you if 16 or 17 per cent of crew
    23        members or workers in the store were working more than 78
    24        hours a fortnight?
    25        A.  I am sorry, would you ask that question again?
    26
    27   Q.   Would it concern you if 16 or 17 per cent of workers in a
    28        store were working more than 78 hours in a fortnight?
    29        A.  It would not concern me.  I would want to know why.
    30
    31   Q.   It would not concern you?
    32        A.  There would probably be a reason for it.  I would want
    33        to know why.
    34
    35   Q.   Would it not be a bit of a serious ---
    36        A.  It would be unusual.
    37
    38   Q.  -- ignoring of your policy?
    39        A.  It would be unusual.
    40
    41   Q.   Would you expect to get to hear about it?
    42        A.  Not necessarily.  I would expect someone to pick it up
    43        from that return that we do, and make enquiries, and if
    44        they were unhappy with the answer they got, then I would
    45        expect to hear from it, hear of it.
    46
    47   Q.   It could be acceptable for people to breach your policy on
    48        a massive scale, for managers to get that kind of number of
    49        people to work?
    50        A.  No, I have never heard of a restaurant that had that 
    51        kind of number working, but, if on a rare occasion, it did 
    52        happen -- and I have certainly never picked it up from the 
    53        overtime returns -- I would expect someone to have made
    54        enquiries and satisfied themselves that the reason about
    55        that was legitimate.  It is only policy.
    56
    57   Q.   It is OK for managers to break the policy?
    58        A.  They may have to; the policy is a guideline.  The
    59        policy is, that is what we would like to see happen in a
    60        beautiful world, but there are difficulties, and we accept

Prev Next Index