Day 185 - 07 Nov 95 - Page 28
1 Q. Right. They would do regular audits on the store?
2 A. Yes, well, I am not sure how it works but, I mean,
3 I had been there for three full fields now, three or four.
4
5 MR. MORRIS: Just on that subject, Ali, the field consultant, is
6 he permanently assigned by McDonald's to oversee the
7 restaurant?
8 A. What do you mean by "oversee"?
9
10 Q. I do not know. Can you just explain his role?
11 A. Ali, he comes into the restaurant, or he used to -- he
12 is not there any more -- and he rates it on our -- he times
13 our drive-through times to see what times they are at, and
14 he times our service lines which are window lines. He
15 makes -- he used to, you know, watch how we prepared food
16 and he would take a part of the food to make sure that it
17 was, you know, safe, like, and he -----
18
19 MR. JUSTICE BELL: I understand all that, but what Mr. Morris is
20 asking is whatever he is now, was he the person who
21 supervised the operation of the restaurant on behalf of
22 McDonald's, Canada, to make sure that it was being run all
23 right?
24 A. He would rate it.
25
26 Q. Do you know?
27 A. I do not know. He would rate it, you know, the triple
28 C or triple A, but I do not know if he had any involvement
29 in running it.
30
31 Q. But he checked it out for McDonald's, is that right or not?
32 A. Yes, he would come -- I am not -- I am pretty, like, it
33 is McDonald's, Canada, I think, that he would come down and
34 it is just a review of the store under cleanliness, quality
35 and service, and we get that. Karen Bishop came in, like,
36 I cannot remember when, I think October, and she did it as
37 well.
38
39 MR. MORRIS: So, did they check on personnel matters as well?
40 A. We have surveys that, like, McDonald's has surveys that
41 they give out and they are, I do not know how often they do
42 it, we just did one of those as well, and they -- the
43 survey is given to every employee with an envelope.
44
45 Q. We know about that. Let me interrupt you. When he visited
46 the store, or Karen Bishop visited the store, did you get
47 the Manager saying to you: "Oh, so and so is coming; we
48 have to put on a good show", or whatever, "get everything
49 sorted out"?
50 A. No. They just say: "So and so is coming", you know,
51 and that is about it, you know, "Is there any jobs that you
52 guys can think of that, you know, might need to be done,
53 like extra cleaning jobs?" Like, I was in charge of
54 cleaning, so, you know, things that if we saw anything that
55 would need to be cleaned again or, you know, just type of
56 thing, we would do it, but we basically run the store like
57 we do every day when she comes.
58
59 Q. Right.
60
