Day 116 - 26 Apr 95 - Page 29


     
     1        victimized in relation to scheduling or refusal of days
     2        off, that kind of thing, what could the employee do about
     3        it?
     4        A.  It depends upon which Manager it was that was being
     5        inflexible, but the crew person could complain to the next
     6        senior manager within the restaurant.  If it was the
     7        Restaurant Manager, he could make his complaint, or she
     8        make their complaint, known to the Supervisors.  The
     9        Supervisors used to visit every store two or thee times a
    10        week.
    11
    12   Q.   If you turn to page 151, this is in the same Crew Handbook
    13        for the same year, 1989, you see a section headed
    14        "Communications"?
    15        A.  Yes.
    16
    17   Q.   151.  "Communications", you see that?
    18        A.  Yes.
    19
    20   Q.   It says, first of all, "Crew Meetings".  I will, if you do
    21        not mind, take these as a bunch because I do not want to
    22        have to come back to them.  "Communications.  Crew
    23        Meetings.  About once every other month (or more frequently
    24        if necessary) your Manager will hold a Crew Meeting.  These
    25        meetings are held to discuss policy, procedures, products
    26        and problems in the restaurant.  You are required to attend
    27        and will be paid for your time".
    28        A.  Yes.
    29
    30   Q.   Is that honoured, as a matter of practice, or not?
    31        A.  Yes, it is.
    32
    33   Q.   Monthly crew meetings?
    34        A.  Every over month, it says.
    35
    36   Q.   That applies to all members of the crew, does it?
    37        A.  Yes, it does.
    38
    39   Q.   Have you attended in any of those crew meetings?
    40        A.  Many.
    41
    42   Q.   You have?
    43        A.  Yes, indeed.
    44
    45   Q.   Give us a thumbnail sketch of a typical crew meeting.  Put
    46        into the picture, if you will, some people who might be, if
    47        your Lordship will forgive me, a "bit pissed off" with the
    48        way they are being treated?
    49        A.  Well, first of all, you have to look at the next
    50        paragraph, Rap Sessions, because this system would begin 
    51        with the rap session.  The rap session is attended by 
    52        representatives of crew.  They put themselves forward to 
    53        attend the rap session, and the rap session would be held
    54        by a Supervisor not in the chain of command above that
    55        restaurant.  So, the Supervisor will come in from outside.
    56
    57        They go through with the crew people the way the restaurant
    58        is being run, its equipment, the conditions, and then their
    59        conditions of service, and then they will discuss the
    60        individual members of the management team of the

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