Day 155 - 14 Jul 95 - Page 54


     
     1        not just say, "Go over there and sort it out". They briefed
     2        you to what the situation was, what the practices were
     3        there, the history of the store?
     4        A.  In about 20 minutes, yes.
     5
     6   Q.   20 minutes, right, and so what was the reason that he was
     7        dismissed or she was dismissed?
     8
     9   MR. JUSTICE BELL:  Do you know?
    10        A.  I do not know.
    11
    12   MR. MORRIS:  They did not?
    13        A.  I did not even know his name.
    14
    15   Q.   You did not ask?
    16        A.  It was of no interest to me.
    17
    18   Q.   But the scheduling was very poor, morale was very, very
    19        poor, and all the other things which you said.  Training
    20        was very poor, etc., PRs not being done properly, so that
    21        is something that had been going on for some substantial
    22        time.
    23
    24   MR. JUSTICE BELL:  Do you know?
    25        A.  I do not know.
    26
    27   MR. MORRIS:  From your experience at McDonald's, would you say
    28        it must have been going on for sometime, that kind of bad
    29        practices could not have just happened in the last couple
    30        of months, could they?
    31        A.  Considering the training and the performance reviews
    32        and the morale is all linked, you know, I have known
    33        restaurants to deteriorate in a week; some have taken six
    34        months and some have taken two years.
    35
    36   Q.   If PRs were not being done properly, it must have been at
    37        least months, must it not, because they were only done
    38        every so often?
    39        A.  Yes, in those days it was every two months, from what I
    40        recall, so it could have been two months, but also they are
    41        not done on everyone at every two months, they are
    42        staggered.
    43
    44   Q.   Exactly, so if there had been something wrong with the
    45        quality of the PRs, they must have been going back four or
    46        five months so you could see a pattern to know the PRs were
    47        not being done properly?
    48        A.  No, as I have just stated each performance review is
    49        done every two months, so in the 8 week period of a
    50        performance review you could have 30 performance reviews 
    51        due in the first week of that 2 month period.  The 
    52        following week you have one PR.  It depends on the date of 
    53        start.
    54
    55   Q.   Yes, and to see a pattern of poor PR reviews you would have
    56        to look back over a few months to see if they were being
    57        done properly, so it was not just a blip of a few weeks?
    58        We can leave it for comment if you like; we can just leave
    59        it. What was the problem with the staffing levels then?
    60        A.  Mainly due to the availability of some of the staff.

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