Day 131 - 06 Jun 95 - Page 73


     
     1        hustle should to be redefined because, as he rightly says,
     2        it is not meant to include sliding or whatever it may be,
     3        and it seems that there was a breakdown in communications.
     4        If that is what he found, I am sure that is absolutely so.
     5
     6   MR. MORRIS:  There is no breakdown in communications, is there,
     7        at McDonald's?  What is absolutely clear is that people are
     8        expected to work as fast as they possible can, that if
     9        workers can do the job at speed then they can lay off other
    10        workers to keep the labour costs down?  That is the culture
    11        in McDonald's, is it not, Mr. Purslow?
    12        A.  No, that is nonsense.  That is nonsense.  You do not
    13        prepare an efficient product like that.  Do you know
    14        anything about the way industry works?  That is nonsense.
    15        You staff your store and you staff any industry to produce
    16        an efficient product and you use the number of people to
    17        produce that efficient product.  If you are cutting
    18        corners, if you are burning hands all the time, you are not
    19        serving your customers.  There is no point in it.  It is
    20        going to cost you a damn sight more in the long term.  Any
    21        company is set up to be efficient and to be efficient you
    22        want the right product and you want it produced safely.
    23        Any company that is successful achieves that.
    24
    25   MR. JUSTICE BELL:   What I was inviting you to do a moment ago
    26        is when you finished with hustle and slipping, sliding,
    27        dodging around, take a moment or two to think if there is
    28        some other particular operation you have in mind.
    29
    30   MR. MORRIS:  Bearing in mind the so-called misinterpretation of
    31        hustle which I would say, of course, is the correct
    32        interpretation of hustle, to work as fast as
    33        possible  -----
    34
    35   MR. RAMPTON:  My Lord, does Mr. Morris mean to ask a question by
    36        making that speech or not?  We will get along faster if he
    37        stops making speeches.
    38
    39   MR. MORRIS:  Have you recommended the Company drop the whole
    40        concept of hustle in order to protect the safety of
    41        employees?
    42        A.  No.  We suggested it be redefined which is exactly what
    43        happened and what was recommended in this particular
    44        instance.
    45
    46   Q.   So you have redefined hustle to work carefully, yes?
    47        A.  No.  We have redefined to hustle to say speed and
    48        efficiency and specifically to say that it does not mean
    49        running.
    50 
    51   Q.   So you hustle carefully? 
    52        A.  If you like, yes. 
    53
    54   Q.   It is a contradiction in terms, is it not?
    55        A.  No, I do not see that, I am sorry.
    56
    57   MR. JUSTICE BELL:  Not necessarily.
    58
    59   MR. MORRIS:  If you are a safety consultant, you claim to be an
    60        independent safety consultant?

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