Day 207 - 23 Jan 96 - Page 70


     
     1        volume 1?  It is in tab 10.
     2        A.  I do not have 256, I am afraid.
     3
     4   MR. JUSTICE BELL:  Is there a page 256?
     5
     6   MR. MORRIS:  He can have mine.
     7
     8   MR. JUSTICE BELL:  You hang on to yours.  (Handed)
     9
    10   MS. STEEL:  Just in the section "Customer Care": "How could
    11        customer care be improved at McDonald's at your
    12        restaurant?"  At the end, on the third line, it
    13        says: "Capacity of grill makes this difficult" -- this
    14        being customers getting what they want quickly -- "and need
    15        another grill."  There was a problem with the grill
    16        capacity at the Bath store, was there not?
    17        A.  The clams are of a smaller size than I have encountered
    18        in some stores where they do have larger clams, yes.
    19
    20   Q.   The ones at the Bath store were only supposed to take nine
    21        patties at a time?
    22        A.  I do not know the original design features, whether
    23        they were originally designed to take nine patties.
    24
    25   Q.   OK.  Up to 12 patties were cooked on them at a time?
    26        A.  Yes.
    27
    28   MR. MORRIS:  They were designed for nine, were they not?
    29        A.  I do not honestly know whether they were designed for
    30        nine.
    31
    32   Q.   You do not know the difference between a nine patty grill
    33        and a 12 patty grill?  You have worked in how many
    34        McDonald's stores?
    35        A.  Approximately seven.
    36
    37   Q.   Right.  Did other stores have grills that are designed
    38        slightly differently to take 12 patties?
    39        A.  I have worked with grills with larger clams.
    40
    41   Q.   So this was a smaller grill?
    42        A.  It is a smaller surface area, yes.
    43
    44   Q.   Right.
    45
    46   MS. STEEL:   There is one final thing I want to clarify which is
    47        in file 2 in tab 5.  If you turn to page 410, for some
    48        reason, there is not a crew in-store on each hour report
    49        for the 7th August '93, but can you clarify -- the date on
    50        this is the 8th August '93.  Does that apply to the 
    51        previous day, the Saturday? 
    52 
    53   MR. JUSTICE BELL:  It has in the top right-hand corner "00"
    54        something, so it looks again as if it is just after midday?
    55        A.  Yes, I think it does; by looking at the number of staff
    56        on I presume it would.
    57
    58   Q.   Yes.
    59
    60   MS. STEEL:  Mr. Rampton, it does not help by puffing and

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