Day 206 - 22 Jan 96 - Page 59
1 management team, at the Bath store?
2 A. Well, if you -----
3
4 Q. Or does that go out the window?
5 A. I would say we enjoy working together.
6
7 Q. But not when there are criticisms?
8 A. I would say we would enjoy working together, criticism
9 or no criticism.
10
11 Q. The reality is, is it not, Mr. Henden, that McDonald's hate
12 criticisms like poison, especially when they come from
13 inside the Company?
14 A. What do you refer to as "poison"?
15
16 Q. They just bury these kind of criticisms, as happened in
17 this case?
18 A. As regards this, I mean, this individual letter, I do
19 not know what the outcome or the circumstances were, but
20 I would say that the systems that are in place, be it rap
21 sessions or whatever, or, you know, the crew opinion
22 survey, they do not seem to bury criticisms, to me.
23
24 Q. Do not you feel let down by the Company that you were not
25 shown this worrying document?
26 A. I have had no occasion to feel let down by the Company
27 at all.
28
29 Q. Basically, you are just totally loyal to the Company, are
30 you not?
31 A. I work for the Company and I enjoy working for the
32 Company.
33
34 Q. You are loyal to McDonald's?
35 A. I work for McDonald's.
36
37 Q. Are you loyal to them or not? (Pause)
38
39 MR. JUSTICE BELL: I think you have to break that down. I hope
40 everyone is loyal to someone they have worked for for a
41 long time. But what I think Mr. Morris is really
42 suggesting to you is that you are loyal to the extent that
43 you are prepared to mislead on the Company's behalf. That
44 is really what you are putting, is it not, Mr. Morris?
45
46 MR. MORRIS: You are prepared to bury criticisms of the Company
47 that are made; for example, you are prepared that
48 criticisms of the Company are buried, worrying criticisms
49 of the Company are buried; that does not bother you at all,
50 because you are loyal to the Company; you do not want to
51 see criticisms of it made public or passed around?
52 A. I am not particularly worried about criticism of the
53 Company.
54
55 Q. Have you ever made any criticisms of the Company, yourself?
56 A. I made a criticism, you know, jokingly or something; no
57 specific ones that I can recall, though.
58
59 Q. Right. So, you assume McDonald's is just A1, really, all
60 the time?
