Day 134 - 13 Jun 95 - Page 75


     
     1
     2   Q.   Are they broadly the same?
     3        A.  Many are the same, yes.
     4
     5   Q.   If you look at the first 10, for example.
     6        A.  Yes, a lot of those, well, it may just be there are
     7        things like wording that we changed.  On 12 that is
     8        different, for example.
     9
    10   Q.   I do not know whether these questions are ranked by the
    11        Company or by the management consultants in order of
    12        importance, are they?
    13        A.  No.  I think they are designed to be fairly randomly
    14        distributed and then they are grouped by subjects as you
    15        saw in the report back.
    16
    17   Q.   Yes.
    18        A.  So, broadly, they are the same.
    19
    20   Q.   We do not actually have a copy of the English questionnaire
    21        in our papers at the moment although maybe we could get
    22        one.  The second question, and I am going up the page, do
    23        you see it says:
    24
    25        "How to respond" -- and this is an instruction to the
    26        respondent -- "after reading the statement and mark an X in
    27        one box that best describes how you feel about the
    28        statement annexing the box tabled question mark indicates
    29        that sometimes you agree, sometimes you do not, or that you
    30        do not understand the question, or that you are too knew in
    31        McDonald's to have an opinion."
    32
    33        Is that the way you interpret the question mark in this
    34        country or are there some differences?
    35        A.  No, it is the same in this country.
    36
    37   Q.   Finally on in this sheet, you see it says "Instructions:
    38        Opinion surveys are to help us to understand how you feel
    39        about McDonald's and the people you work with.  To help us,
    40        please complete this questionnaire.  It is completely
    41        anonymous." Is it completely anonymous in this country?
    42        A.  Yes.
    43
    44   Q.   In the light of those answers, and the information you see
    45        on this questionnaire, and what you know of the know the
    46        crew opinion survey generally, do you have any reason
    47        yourself to suppose that a discontented crew member might
    48        answer "Yes" to a question when in truth he or she meant
    49        "No"?
    50        A.  No, none whatsoever.  I cannot see any reason why they 
    51        would not respond.  They are given an equal opportunity to 
    52        respond to either agree or disagree. 
    53
    54   Q.   Do you think the provision for anonymity is important in
    55        this regard?
    56        A.  Yes, I do.
    57
    58   Q.   If you could put that file away, please, and pick up the
    59        file 12 and turn, please, to tab 29.  Here, Ms. Mead, for
    60        once in my life I am on a voyage of discovery.  Page 672,

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