Day 204 - 15 Jan 96 - Page 51
1 Q. Are you really seriously saying that on any occasion
2 Mr. Coton's Managers rang up a service company after they
3 had forgotten to plug in a piece of equipment?
4 A. I would say it is quite a common occurrence, actually.
5
6 Q. Do they not get trained in these things by McDonald's?
7 A. They do, but people do make mistakes and do not check
8 things thoroughly sometimes.
9
10 Q. You then go on to say, " Wood, staining and relapse are
11 priorities at the moment". So you are saying that some
12 repairs should be left; those two should be sorted out but
13 you can leave the others?
14 A. As I remember, we used to instruct people if it needed
15 fixing then they fixed it then and there and got it done
16 quickly. The only thing I was referring to was, the
17 Managers leaping on the phone, was ringing up service
18 companies when in quite a lot of cases they could have
19 fixed it themselves or spotted the problem, or at least
20 ascertained the problem so if they rang up the correct
21 service company -- wood, staining and relapse were, sort
22 of, cosmetic things that generally cost a fair bit of
23 money, say over a thousand pounds, and that would be more
24 a, sort of, call that I would call as a supervisor rather
25 than the Restaurant Manager, and they were things like --
26 they were just the cosmetics of the restaurant which the
27 restaurant could function quite adequately without having
28 them done. But I was saying that we should have them done
29 as a matter of course to make sure that the restaurant did
30 not look shabby.
31
32 Q. As a priority?
33 A. Yes, as opposed to -----
34
35 Q. When the real repairs were getting less priority?
36 A. No, the real repairs would have been done anyway.
37
38 MS. STEEL: I think we have finished, but we are just ......
39
40 MR. JUSTICE BELL: Yes, sit down for a moment and see.
41
42 MS. STEEL: No further questions.
43
44 MR. JUSTICE BELL: Yes, thank you.
45
46 Re-examined by MR. RAMPTON QC
47
48 MR. RAMPTON: I have only one thing, Mr. Davis, and really it is
49 a request as much as anything. It arises out of some
50 questions that you were asked about one of the PRs that you
51 did on, I think it is Mr. Harney, yes, whose statement is
52 at tab 34A of that yellow file.
53 A. Yes.
54
55 Q. You were asked about page 3 of the first performance
56 review, which is dated 18th December '89. In fairness to
57 him, it is worth drawing your attention to the first page
58 where you observe, under the heading, "Overall, you have
59 now been a Store Manager for four months"; so it is in his
60 early days as a Store Manager?
