Day 086 - 09 Feb 95 - Page 79
1 maintain the Company standards to ensure that the customers
2 are served. As I said before, and as a result of that,
3 your sales go up, so the way that we phrase it, term it,
4 train people, is always in those terms.
5
6 Q. If you just turn over the page 71 at 73 it has about the
7 Field Services Department which, presumably, monitors the
8 franchisees, yes?
9 A. Yes.
10
11 Q. "The formal goal of staff in Field Services Department is
12 to represent the business interests and protect the
13 financial investment both of franchisees and of
14 McDonald's. Their basic objectives are to build sales,
15 optimise profitability, and to improve and protect the
16 McDonald's brand name". Nothing there about safety or
17 anything else. Really, what the whole operation is about,
18 is it not, Mr. Atherton, is profits for McDonald's?
19 A. The reason we are in business is to make money. We are
20 a commercial organisation and we understand how that
21 works. We do make money and we make money by looking after
22 our people, looking after our customers, ensuring that we
23 serve safe food, ensuring that we maintain the standards
24 for our employees to work in a healthy and safe
25 environment.
26
27 MS. STEEL: Can I just ask, who has responsibility for food
28 safety projects before David Wignall?
29 A. I think they would have come under Paul Connan.
30
31 Q. Paul who?
32 A. Paul Connan, C-O-N-N-A-N. I referred to him the other
33 day.
34
35 Q. Do crew members have to pass OCLs to get pay rises?
36 A. No, there is not a direct relationship with passing
37 OCLs and getting pay rises.
38
39 Q. They do have a role to play in that, though?
40 A. They are part of the assessment of someone's
41 performance.
42
43 Q. And pay rises are based on performance?
44 A. Pay rises are based on performance.
45
46 Q. And performance is based partly on OCLs?
47 A. Yes.
48
49 Q. In paragraph 64 of Mr. Wignall's statement he refers to an
50 annual "full field" audit which he says: "Attached to this
51 statement at Appendix 8 is an example of the documentation
52 which is completed by those undertaking the full field
53 during the course of the day". If you could turn to that
54 full field audit, or whatever it is supposed to be? It is
55 at tab H?
56 A. Yes.
57
58 Q. Is that the full field audit?
59 A. That is an old full field audit.
60
