Day 125 - 12 May 95 - Page 25
1 relatives to come back. That builds business. That means
2 that, as an employee, I get more hours. I get pats on the
3 back for the good job that I am doing. I get raise
4 increases, that if I continue to do a good job maybe I get
5 to be a manager one day.
6
7 Q. But you are also bidding business by suggestive selling,
8 encouraging people to buy more and buy bigger portions, are
9 you not?
10 A. That is a part of the business. We think that is a
11 good business practice to do that.
12
13 Q. The employees would also be marked on hustle, would they
14 not, for their performance reviews?
15 A. We think that is important. We think that the
16 employees should move with a purpose, with dispatch.
17
18 Q. At speed?
19 A. Pardon?
20
21 Q. At speed?
22 A. Speed?
23
24 Q. At speed, yes.
25 A. What do you mean "at speed"?
26
27 Q. Move at speed, they should move at speed.
28 A. Well, you know, we could argue back and forth as to
29 what you mean by "speed". I say with dispatch. If I am a
30 window person and I am given an order, then I certainly
31 would want to move away from the counter with a degree of
32 concern to fill that order as quickly and as courteously as
33 I can. I mean, I do not want to shuffle away from the
34 counter in a fashion that suggests to you that, you know,
35 you might get your meal five minutes from now. I mean, if
36 you were looking at your watch and you have an half and
37 hour for lunch, I mean, obviously, that is not going to
38 make you happy.
39
40 So, I think what we mean by hustle, what we mean by hustle,
41 is that we want to move with some purpose. So, if you are
42 preparing french fries, if you are preparing a product on
43 the grill, that you do -----
44
45 MR. JUSTICE BELL: I find it difficult to see how you could
46 improve on "with purpose" and "with dispatch",
47 Mr. Beavers. It is not only important actually to your
48 business to serve food fast, but to give the customer the
49 feeling that he or she is going to be served fast?
50 A. That is correct, absolutely.
51
52 MR. MORRIS: We are just looking for a document.
53
54 MR. JUSTICE BELL: If you say what it is, then you may get some
55 assistance.
56
57 MR. MORRIS: It is the Health & Safety Executive Report.
58
59 MR. JUSTICE BELL: Pink?
60
