Day 202 - 11 Jan 96 - Page 36
1 A. Yes.
2
3 Q. -- they still have worrying levels of turnover?
4 A. Yes.
5
6 Q. Right.
7 A. Grade A just assesses the paperwork side, so it says
8 the performance review has been done or an LCL has been
9 done; the administration of hiring people is correct.
10
11 Q. Right. So people will be leaving for other reasons, apart
12 from dissatisfaction with paperwork and performance reviews
13 and pay reviews things like that?
14 A. Yes, there is a -- sorry, the training audit is simply
15 a record of the five-star system we have which divides the
16 various areas of the restaurant up into which people have
17 basic training and then supplementary training. New
18 people, when they come in the restaurant, have fire
19 training and hygiene training. That is checking that is
20 correct. I think I misled you there when I said I was
21 mentioning things under Human Resources Unit which go into
22 further detail about rap sessions being held and other
23 things for people to say.
24
25 Q. You say it is unfortunate that these have not influenced
26 those 1991 crew turnover figures. It seems here that the
27 turnover figures showed, if you look in that paragraph, 141
28 was 126.16 per cent and 200 (which is Ipswich) was 147.91
29 per cent. So, by your assessment, Ipswich had the highest
30 turnover of the stores which you identified as being a
31 problem with crew turnover figures; is that correct?
32 A. Could I just read it? From here, the Ipswich target --
33 Ipswich has got a higher turnover. I am a little confused
34 as to what these are, though I am referring to it because
35 it says 1992 target of 100 per cent.
36
37 Q. It means they are starting off that much above the target?
38 A. Yes. The confusion is, we have rolling turnover
39 figures, so it is like the 12 months before, and I am not
40 quite sure what this target would have been in 1992 target
41 to get the rolling turnover down to a figure by the end of
42 the year, or whether it is some measurement of -- I do not
43 know when this review was done, whether it was done at the
44 very beginning of February.
45
46 Q. It says the target 1992, target of 100 per cent. Those
47 stores are above that target by its amounts?
48 A. The only reason I have concern is (3) store -- 369 was
49 16 and Colchester was 126. To my recollection, those
50 figures seem lower than I would have thought, you know.
51 The document we were referring to before had got figures of
52 280, and the length of time to reduce from one to the other
53 seems extremely short. So I have some misunderstanding or
54 a bit of apprehension about comparing those two figures
55 together. But I assume if you read that through, that on
56 whatever measurement was at that moment in time, Ipswich
57 turnover is higher.
58
59 Q. Yes. This is an issue that is relevant to the case. It is
60 possible to get a turnover down through administrative
