Day 151 - 10 Jul 95 - Page 40


     
     1
     2   Q.   Right.  The next one above that is "good"; is that right?
     3        A.  Gosh, "satisfactory" maybe, then "good", "excellent",
     4        "outstanding" were the different bands when I was the
     5        supervisor, but I mean I am going from memory, so I could
     6        be corrected certainly.
     7
     8   Q.   In the performance guidelines in the handbook, it says
     9        "unsatisfactory", "needs improvement", "good",
    10        "excellent", "outstanding", so the next one up from "needs
    11        improvement" is "good".  At that level, would they be
    12        likely to be promoted to training squad?
    13        A.  As I have mentioned, some of these prerequisites would
    14        be their job performance, so I would say that that would
    15        maybe pass first base.  Subsequent to that, I think, as we
    16        are dealing with anybody who is training an individual, as
    17        a manager, I would be looking for someone who is good in
    18        the personal skills, putting people at their ease, being
    19        able to explain the job in a clear concise manner to
    20        someone who is brand new to it.  I would certainly say
    21        first base is at least being good and proficient in their
    22        own area.
    23
    24   Q.   On training, when crew pass an OCL on a particular station,
    25        does that mean they can be left without -- there is a kind
    26        of what is called a "buddy system" or something like that,
    27        is that right, where you have a buddy when you first get
    28        taken on; is that correct?
    29
    30   MR. JUSTICE BELL: I do not know what they call it.  That is what
    31        they call it in America apparently?
    32        A.  In terms of their initial training?
    33
    34   MS. STEEL:  Yes?
    35        A.  One of the things we look to do, especially in Clacton,
    36        I think as I mentioned earlier, was to hire one or two and
    37        then put them with somebody from the crew at least more
    38        experienced.  I do not think it would necessarily be with
    39        the training squad, but certainly with someone who would
    40        have some experience in that job, who had certainly passed
    41        the OCL perhaps themselves.
    42
    43   Q.   Who had certainly past it, sorry?
    44        A.  Yes, meaning if you were starting today and working
    45        with me, then certainly length of experience and working in
    46        the restaurant would help, but certainly I think the bare
    47        minimum would be that I had at least passed the OCL myself
    48        so that there was comfort from my manager that I could at
    49        least explain it properly.
    50 
    51   Q.   When someone passes the OCL, that means they are competent 
    52        to carry out whatever it is that has to be done on that 
    53        particular station?
    54        A.  I think again the system we had when I was a supervisor
    55        and a manager was I think we required two OCLs on the same
    56        station and part of a unit test, so that, for example, on
    57        the sort of buns and dressings and the preparation, there
    58        would be an OCL on buns and on dressings, and I think you
    59        would require two of those in conjunction with a unit test.
    60

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