Day 161 - 24 Jul 95 - Page 12


     
     1        A.  I think we -- in my experience, I take my crew aside in
     2        the office or in the corner and explain to them and let
     3        them tell me what their problem is.  If they have any
     4        unhappiness, then they will tell me, and then we can
     5        correct it, and I will tell them what is the Company
     6        policy; and then we get back to work.
     7
     8   Q.   Then, Miss Anteneh, Miss Tobin alleges that, without
     9        exception -- those are her words -- no crew member was ever
    10        allowed to leave the store at the end of the shift, but
    11        they were always kept on to do some trivial task, so as to
    12        ensure that they could not leave at the end of their shift.
    13        What comment do you have about that?
    14        A.  That is untrue.
    15
    16   Q.   What, in your experience, would be the effect on the temper
    17        (if I can call it that) of the crew if they were invariably
    18        kept on for some unnecessary reason, delaying them at the
    19        end of their shift?
    20        A.  Mainly, you see all morale.  Morale will affect the
    21        actual job in the restaurant, in my experience.  If morale
    22        is not cared for, the crew are unhappy, they were slow in
    23        service, they do not want to do their jobs to a hundred
    24        per cent.  So that is the effect that you have on the
    25        crew.
    26
    27   Q.   If you keep people on beyond the end of their shift, do you
    28        have to pay them for their extra time?
    29        A.  Sure.
    30
    31   Q.   Do you remember a young black woman who was kept on in this
    32        way at the end of her shift, so that she missed her bus; do
    33        you remember that?
    34        A.  I read on the script, but I do not remember.  She has
    35        not come to me, so I do not remember.
    36
    37   Q.   Do you ever remember any talk in your restaurant about
    38        trade unions?
    39        A.  Not to my knowledge.
    40
    41   Q.   Were you ever approached by any of the crew, saying: "We
    42        would you like to be represented by a union"?
    43        A.  No.
    44
    45   Q.   Were you ever approached by any union representative,
    46        saying: "We would like to represent the members of your
    47        crew"?
    48        A.  Never.
    49
    50   Q.   What do you think is the purpose of rap sessions? 
    51        A.  A rap session is where an outsider comes in, which has 
    52        nothing to do with the restaurant, a McDonald's employee 
    53        from outside, who can -- they can tell him how they feel
    54        about the restaurant, the working conditions, about the
    55        equipment, about their pay, about their breaks --
    56        everything related to their working.  They can tell then
    57        the Manager or a supervisor, so that it could be dealt in
    58        higher level.
    59
    60   MISS STEEL:  Sorry, can you hold on, please?

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