Day 086 - 09 Feb 95 - Page 71


     
     1
     2   Q.   This is the crew training programme.
     3
     4   MR. JUSTICE BELL:  Page 306.
     5
     6   MS. STEEL:  This is the crew training programme?
     7        A.  Appendix 6, am I on?
     8
     9   Q.   Yes.  Can you confirm that it is the crew training
    10        programme?
    11        A.  Yes.
    12
    13   Q.   So there would be a copy of this in every store, would
    14        there not?
    15        A.  There would be an update of one, I guess, in every
    16        store.
    17
    18   Q.   This is what management used to train the crew?
    19        A.  Yes.
    20
    21   Q.   Do you see at the top of page 306?
    22        A.  Right.
    23
    24   Q.   "What is hustle?  (Hustle is speed and organisation equals
    25        greater efficiency)"?
    26        A.  Yes.
    27
    28   Q.   You remember that as the official definition of hustle now?
    29        A.  I am not sure if that is the way I defined it
    30        yesterday, but I do not particularly have -- I think
    31        probably you could phrase it better.  Speed and
    32        organisation equals safety is the definition that
    33        I remember that we were working to, but this may be an
    34        earlier one before we had the report that you showed me
    35        yesterday, which suggested that our definition of hustle
    36        may not be the greatest.
    37
    38   Q.   Right.  The report from the Health and Safety Executive?
    39        A.  I think so, yes.
    40
    41   Q.   Then underneath at 37, it says:  "When do you use hustle?
    42        (All the time)"?
    43        A.  Yes.
    44
    45   Q.   So that is company policy?
    46        A.  I think you would have to say it is, yes.
    47
    48   Q.   At No. 52 on that page it says:  "Why is hustle so
    49        important when working on the front counter?  (Because
    50        McDonald's is famous for good service.  With a number of 
    51        people working in a confined area, organisation and speed 
    52        are important, if customers are to be served 
    53        efficiently)".  So it appears that speed is something that
    54        the company prioritises?
    55        A.  Quick service is something that we prioritise or quick
    56        service makes up part of the quality service that we hope
    57        to give.
    58
    59   Q.   You said earlier on today that you did not have anybody in
    60        your store qualified to fix electrical equipment at some

Prev Next Index