Day 169 - 04 Oct 95 - Page 45


     
     1        Mrs. French said -- you may still want to pursue it -- she
     2        said:  "If there had been a major concern" ---
     3
     4   MR. MORRIS:  "A major concern".
     5
     6   MR. JUSTICE BELL:  -- "at the rap session at West Ealing".
     7
     8   MR. MORRIS:  Can you remember all the major concerns that came
     9        up from all the rap sessions of all the stores that you
    10        were Supervisor for in 1984 and 1985?
    11        A.  There were none that needed follow up rap sessions at
    12        that point in time.
    13
    14   MR. JUSTICE BELL:  Can you remember having to do any follow ups
    15        at any of your eight to 14 stores during the six years you
    16        were a Senior Supervisor?
    17        A.  Yes, in the Windsor branch.
    18
    19   Q.   Where?
    20        A.  In Windsor, and it was in relation to, basically,
    21        Windsor had what we used to term as "the grave yard".  It
    22        was a part of the building outside the back of the store,
    23        and the crew had to go all the way downstairs to actually
    24        do the compacting late at night.  That was an issue for
    25        them, that they felt that they did not want to go out late
    26        at night to where they felt that there were ghosts walking
    27        around.
    28
    29   Q.   Was that the only one in your six years ---
    30        A.  Nothing else of major ---
    31
    32   Q.   -- which required follow ups?
    33        A.  -- issues that required any major follow up, no.  They
    34        were just sort of standard things that would have been
    35        dealt with in the normal way.
    36
    37   Q.   Just give me an idea of that, what was standard?
    38        A.  Things like, well, standard things that would come up
    39        was, there is a list that is talked about on each rap
    40        session, yes, there is a format for ----
    41
    42   Q.   Give me the sort of thing which you do not put in the
    43        follow up category?
    44        A.  OK, well, it is -- when I mean "follow up", I mean
    45        during a rap session we would automatically follow up to
    46        make sure that the things that were brought up at the rap
    47        session were taken care of, but we would not necessarily do
    48        a follow up rap session unless there was odd instances
    49        brought up at a particular rap session.  Things that
    50        normally were brought up were, you know, maybe a piece of 
    51        equipment that was not working, what was being done about 
    52        repairing it, general comments in relation to crew.  It was 
    53        both a positive and a negative feed back from the crew.
    54
    55   MR. MORRIS:  So were there standard complaints you would get in
    56        any store about things like performance reviews being late
    57        or Managers being bossy or whatever?
    58        A.  Well, on each rap session it would be discussed, each
    59        particular Manager would be talked about, and the crew
    60        would be given the opportunity to give their comments on

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