Day 207 - 23 Jan 96 - Page 33


     
     1   Q.   254.
     2        A.  I have not got 254, I am afraid.  (Handed).
     3
     4   Q.   You see at the top it says:  "PRs taking a long time, some
     5        late, some green badges for five to six weeks in the
     6        summer".  Number of pay rises and rates", it says, "very
     7        poor".  I am not sure if that refers to no pay -- extra pay
     8        for unsociable hours.  So, complaints -- sorry, before I go
     9        on to that, on page 255, the bottom question:  "How often
    10        are OCLs completed?  Not often, not consistent and not many
    11        given; have to nag the Managers to do them.  Time is
    12        grabbed when possible, not planned" -----
    13
    14   MR. JUSTICE BELL:  Where are you now?
    15
    16   MS. STEEL:  That is at the very bottom of page 255.  Then this
    17        is the same date, but on page 257 the section on
    18        Performance Reviews:  "How is the PR system administered;
    19        frequency every four months?"  Answer:  "No, some missed,
    20        some are given on time, one eight weeks from start, has had
    21        no PR, two done together, therefore one PR missed
    22        completely" ------
    23
    24   MR. RAMPTON:  "Because".
    25
    26   MS. STEEL:   Because, sorry, I cannot read it.  "Some system in
    27        place but not stuck to", I do not know what -- and
    28         "Accurate reflection of performance?  No, tends to be SP
    29         -- tends always to be SP.
    30
    31   MR. JUSTICE BELL:  5p, I think it is.
    32
    33   MS. STEEL:  5p, yes.  I do not know whether it is 5p or
    34        SP. "....regardless of performance, some rushed."
    35
    36        The point is that there are consistent complaints
    37        throughout all these rap sessions about performance reviews
    38        being behind.  Sometimes, there might appear to be some
    39        effort to address it, but by the next performance review,
    40        it is back to the same, being way behind.
    41
    42        Do you not recall the Company ever looking into what was
    43        going wrong with this and setting up something to deal with
    44        these complaints?
    45        A.  I, personally, do not recall whether the Store Manager
    46        on receipt of it, as I say, whether he formed some action
    47        plan, but I do not recall what the action plan was or .....
    48
    49   MR. JUSTICE BELL:  Do you recall any action plan with regard to
    50        improving the performance on performance reviews? 
    51        A.  (Pause) 
    52 
    53   Q.   I think the answer must be "no".  Mr. Henden, if you cannot
    54        answer whether you recall, I am to infer you cannot recall,
    55        am I not?
    56        A.  I cannot refer to the action plan.
    57
    58   Q.   I am not asking you to do that.  I am just asking you,
    59        looking back, whether you can remember the Store Manager or
    60        anyone else trying to gee you up on performance reviews?

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