Day 137 - 19 Jun 95 - Page 26


     
     1
     2   Q.   If you look at Minorities, a different picture emerges,
     3        here, as with the Managers but perhaps not quite so
     4        strikingly, McDonald's outscores the national percentage,
     5        41.2 per cent against 32.5 per cent?
     6        A.  Yes, we do.
     7
     8   Q.   Looking at those figures, both for Service Workers and for
     9        Officials and Managers, that is to say, salaried people,
    10        from your point of view, as somebody who has a
    11        responsibility for and an interest in non-discrimination
    12        and affirmative action, how do those figures strike you, so
    13        far as McDonald's is concerned?
    14        A.  I am -- not to pat ourselves on the back, but I am --
    15        they are outstanding figures all the way around; first of
    16        all, with regard to the opportunities that we provide to
    17        people coming in at the Service Worker level, to have the
    18        opportunities of our training programmes, our development
    19        programmes; the fact that we really reach out to the
    20        minority community especially, and women, and bring in the
    21        people that we do, I think fulfils the spirit and the
    22        effort that I think I have described earlier.
    23
    24        Then what happens within our organisation is we developed
    25        that foreign (?) system from our crew people, and it takes
    26        a period of time to keep improving the numbers, and if you
    27        were to look at the early 70s compared to now ------
    28
    29   Q.   I was going to ask you that.  Can you tell us, are these
    30        figures in 1990, which is perhaps a convenient mid point,
    31        an improvement, the same or worse than what they might have
    32        been in, let us say, 1980 or something like that?
    33        A.  Oh, a significant improvement.
    34
    35   Q.   Are they better than they were in 85, do you think?
    36        A.  Oh, absolutely; no question about it.
    37
    38   Q.   How good are they at the moment, 1995?
    39        A.  I think that out 95 would definitely be better as far
    40        as at the higher levels at the managerial levels, because
    41        the effort, really, is to be able to develop -- we develop
    42        our people for most part from within the organisation.  We
    43        are not folks who go out and do a lot of external
    44        hiring  -----
    45
    46   Q.   I am sorry to interrupt you.  Do you have a figure in your
    47        head for the number of salaried staff that started life at
    48        McDonald's as crew?
    49        A.  Oh, sure.  I would have a couple of different figures.
    50 
    51   Q.   If you would give them? 
    52        A.  OK.  The percentage of store management -- these are 
    53        our Store Managers -- that would have started as crew is 70
    54        per cent; the number of middle of Operations management
    55        would be 50 per cent, approximately 50 per cent, and above
    56        that would similarly be around 50 per cent.
    57
    58   Q.   I want to ask you a word, please, about licensees who are
    59        not, I take it, included in these figures?
    60        A.  Yes.

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