Day 207 - 23 Jan 96 - Page 20


     
     1   MS. STEEL:  Mr. Henden, are complaints made by crew at rap
     2        sessions taken seriously?
     3        A.  I believe that the statements given by the crew the
     4        Managers do take on board and do take seriously, yes.
     5
     6   Q.   You are aware, are you not, that there has been consistent
     7        complaint by the crew about the breaks that they are given,
     8        not getting enough breaks or that they are not at the right
     9        time, too soon after they start?
    10        A.  No, I am not aware that there has been, as you say,
    11        consistent -- there is not large force of opinion that has
    12        ever been expressed to me.
    13
    14   Q.   Are you made aware of what happens at the rap session?
    15        A.  I read the reports as they come back, yes.
    16
    17   Q.   If, for example, you turn to tab 10, it starts with the rap
    18        session dated 16th January 1992, and under the section on
    19        food on page 190 ---
    20        A.  190?
    21
    22   Q.   -- it says: "Allowance is OK, but people have to have
    23        breaks right at the start or the end of their shifts, so
    24        the allowance becomes inadequate because people have to go
    25        seven or eight hours without breaks."
    26
    27        Do you remember that?
    28        A.  Do I remember the rap session or do I remember -----
    29
    30   Q.   That complaint; do you remember reading these notes at the
    31        time?
    32        A.  I do not actually remember reading this rap session,
    33        no.  Well, I may have.  As I say, I read the rap sessions,
    34        but I do not actually remember that comment or individual
    35        comments on it.
    36
    37   Q.   You do not remember it being discussed following a rap
    38        session?
    39        A.  No, I just do not remember it being discussed.
    40
    41   Q.   If you turn to page 197, there is a rap session for
    42        29th June 1992, and then turn to page 199, under the
    43        schedule section, the third one says: "On some longer
    44        shifts it is hard to get a second break"; and then, "Maybe
    45        a break plan would improve the situation on Saturdays."  Do
    46        you remember those complaints?
    47        A.  Again, I do not recall these complaints.
    48
    49   Q.   Then if you turn to page 217, which is the rap session for
    50        27th July 1993 -- it says that on page 212 -- if you turn 
    51        to page 217, under "hours and schedule", just a little bit 
    52        up from the bottom, "breaks", and then it says: "Day shifts 
    53        generally too early."  Do you remember that complaint?
    54        A.  No, I do not.
    55
    56   Q.   Then on page 227, which is the rap session dated
    57        17th June 1994, under "crews' facilities and benefits",
    58        under "food allowance", it says: "Generally OK but needs
    59        more breaks on longer shifts."  Do you remember that?
    60        A.  No, I do not.

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