Day 150 - 07 Jul 95 - Page 55


     
     1   Q.   Just while we are on that, are the managers shown videos as
     2        part of their training?
     3        A.  I do not believe they are, no.  I do not recall using
     4        videos myself for the training of managers.  Generally,
     5        I think, certainly in the classes I attended as an
     6        Assistant Manager, on paper work, on equipment, those were
     7        the two sort of major training courses, they were all
     8        practical use of equipment, dismantle, trouble-shooting,
     9        and so on and so forth, and certainly the completion of
    10        paper work, records, when I learnt the job as an Assistant
    11        Manager, and I doubt if it would have been very much
    12        different when I was training my managers a couple of years
    13        later.
    14
    15   Q.   What about things like floor control and things like that?
    16        A.  Floor control, I do not believe at the time we had any
    17        videos to teach floor control.  That would be very much
    18        based on one's experience of one-to-one training with the
    19        Manager, just in terms of how I learnt to run an efficient
    20        shift, and how to use the skills of people and at the same
    21        time complete training, complete performance reviews, and
    22        the whole idea of time planning one's day, week and month.
    23
    24   Q.   Were you just doing part of the training?  Did staff have
    25        to go to Hamburger University in London to complete the
    26        training?
    27        A.  Yes, the Assistant Managers.  Mine was more of a
    28        preparatory, supplementary, if you like, part of their
    29        training.  What I did did not cancel out the need for them
    30        to go on formal courses, so to speak.  So they would still
    31        go to -- primarily they went to Birmingham for their
    32        courses, although it does seem that obviously crazy that we
    33        are closer to London, but we went to Birmingham for the
    34        majority of those courses.
    35
    36   Q.   I think it might be useful if you get your statement.
    37
    38   MR. JUSTICE BELL:  It is yellow X.  You see behind you, there it
    39        is, and tab 34, divider 34, towards the back.
    40
    41   MS. STEEL:   Have you got page 226?
    42        A.  Yes, the first page?
    43
    44   Q.   Yes, that is right.
    45        A.  Yes.
    46
    47   Q.   Halfway through the second paragraph it says:  "Further,
    48        Simon was a Floor Manager", that is Simon Gidney, "was a
    49        Floor Manager who undertook many of the tasks that a normal
    50        Second Assistant Manager would perform.  I was worried that 
    51        the Floor Managers were undermining the authority of the 
    52        Assistant Managers in the restaurant and were not 
    53        concentrating on their principal role of managing a
    54        particular area within the store."
    55
    56        So, while Simon was a Floor Manager, and he was undertaking
    57        the tasks of a Second Assistant Manager, as a Floor
    58        Manager, he would be on hourly pay; is that right?
    59        A.  That is right, he was.
    60

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