Day 151 - 10 Jul 95 - Page 41


     
     1   Q.   Two on each subject?
     2   ?
     3        A.  I think so.
     4
     5   Q.   Were they two different levels or were they the same ones?
     6        A.  No, they were the same OCL but I think primarily we
     7        were looking, first of all, that someone had grasped the
     8        facts initially, and what would normally happen is that,
     9        again if I was the more experienced of the crew there, I
    10        would perhaps take you through it and you would go through
    11        it once or twice yourself, and then I might just grade you,
    12        for example, put this 2 out of 3, or 3 out of 3, or
    13        whatever, but then subsequently I would look to follow up
    14        on that maybe week or so later just to ensure: (1) that the
    15        initial training had been correct; and certainly that your
    16        own recollection of the job procedure was in order.
    17
    18   Q.   Right, to check that the initial test was not a fluke or
    19        something like that?
    20        A.  Yes, not so much a sort of fluke but certainly just to
    21        make sure.  Again, when there is any new job, it might just
    22        go in one ear and out the other because of the nervousness
    23        of the person concerned, but certainly to give them an OCL
    24        to perhaps take with them, to sit down in the crew room on
    25        a break or when they finished, to have to look at.
    26
    27   Q.   The second one would come a week after the first one?
    28        A.  I am not sure if there was a time requirement.  I think
    29        it is certain that we had requirements and guidelines, so
    30        to speak, in terms of training somebody full-time, but
    31        specific OCLs, I do not believe there was a time
    32        requirement from date of start or date of first working on
    33        that particular station.
    34
    35   Q.   But your practice in the stores where you were responsible
    36        was you did a test one week and then you would follow it up
    37        to see whether they still remembered it a week later?
    38        A.  Part of the system that I had as a restaurant manager
    39        was that my training squad and floor managers who were
    40        principally responsible for training would follow something
    41        similar to that.
    42
    43   Q.   Were crew left on one particular station until they had got
    44        the hang of that station before they moved on to another
    45        station?
    46        A.  It would depend because certainly some people would get
    47        nervous in a particular area, so I would hope common sense
    48        would prevail and perhaps we would go to a different area
    49        within the kitchen, for example, because the thing we did
    50        not want to happen was to have too many people thrown in 
    51        the deep end so, for example, in Leicester on a Saturday 
    52        afternoon we would not put them in a particularly key area, 
    53        such as working grill, but they could still work at it when
    54        it was quiet first thing in the morning or towards the
    55        afternoon and then we would move then round, but it
    56        certainly would not be perceived as either they were good
    57        or bad at it.  It depended on how the person adapted to it
    58        or felt comfortable with it and it was a decision to the
    59        Manager in the back or the Manager running the shift.
    60

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