Day 005 - 04 Jul 94 - Page 67


     
     1        old one; a very busy one versus a slow one; experienced
              staff versus non-experienced staff, all create different
     2        categories of target.
 
     3   Q.   Who is Jasper Mauldsley?
              A.  Jasper a a senior operations supervisor.
     4
         Q.   For the whole company, is it?
     5        A.  No, probably for this region, I would guess he oversaw
              maybe a dozen restaurants or so through a team of
     6        supervisors.
 
     7   Q.   So it is not a fact he was demanding that Mr. Williams,
              who I believe -- someone could correct me -- was the
     8        manager of this restaurant in Newcastle, fits in with
              these labour guide lines for that region?
     9        A.  Well, they maybe part of the story, I doubt whether it
              is the whole thing.  When these targets are put together
    10        for a restaurant for a year, then totalled up and become
              the corporate goals for sales costs and, hopefully, profit
    11        at the end of the day, great and lengthy discussions take
              place between supervisors and managers as to what they
    12        think it is possible to do.
 
    13        This is not a mere manager doing this; this is a joint
              discussion taking place where agreement is reached on what
    14        can be done, where we are going to stretch ourselves and
              look for more, where we are going to accept that
    15        efficiencies are not there and we will not attain those
              results.
    16
              It tends to be very much a multi-directional discussion.
    17        There certainly are some guidelines we have been able to
              come up with over the years, for if a restaurant does
    18        between 100 and £100,000 a month in turnover, averages
              tell us with reasonably efficiencies a store nationally
    19        ought to be able to obtain certain goals: on the high end
              this and on low the end that.
    20
         Q.   Are you aware Mr. Williams was basically facing dismissal
    21        as a manager for not fitting in with overall guidelines
              that were being set for him?
    22        A.  I am not aware of any specific case, no.  It looks to
              me like his dismissal relates to far more than labour
    23        controls.
 
    24   Q.   Yes, but does it not specify, for example, on ----
 
    25   MR. JUSTICE BELL:  1742.
  
    26   MR. MORRIS:  1742, what the demands are on him 1742, page 9? 
              A.  Yes. 
    27
         Q.   Cleanliness, labour control, CSR, competition service and
    28        quality, that says down at the bottom?
              A.  Yes.
    29
         Q.   Basically, it says over on the other side of the page.
    30
         MR. JUSTICE BELL:  He is a manager.

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