Day 137 - 19 Jun 95 - Page 48
1
2 Q. What methods do you use in the schools and universities to
3 persuade people to come and work at McDonald's?
4 A. There are times when we actually can set up in the
5 student cafeteria. There are times we bring with us our
6 crew people who already work at the high schools, so they
7 can talk with their fellow students. There are times when
8 there are career days at a school where we have an
9 opportunity to talk about jobs in general as well as our
10 jobs in McDonald's.
11
12 Q. Does it seem to work?
13 A. It works very well.
14
15 Q. Can I ask you -- you will need a new file I am afraid -- to
16 put the yellow one over there and get from the lower shelf
17 behind you XII, please and turn to tab 41. I hope that is
18 a document headed "Monthly Crew Turnover" is it?
19 A. Yes, it is.
20
21 Q. We are told that is the US version of what we looked at
22 earlier. Do you recognise it?
23 A. Yes, I do.
24
25 Q. I think I have already asked this question, so, my Lord,
26 perhaps I could lead on it. Is that generated in the way
27 that we saw the English calculation was made?
28 A. Yes, identically.
29
30 Q. The actual numbers, are they taken off the computer?
31 A. That is correct.
32
33 Q. If one looks at it one sees that from 1986 -- it is not a
34 straight line graph but it is if you flatten it out, at any
35 rate until the end of 1993 -- from 1986 through November
36 1993 there is a decline in turnover. Do you see that?
37 A. Yes, I do.
38
39 Q. The first question is. To what do you attribute the fact
40 that the turnover throughout this period annually exceeds
41 100 per cent and in the earlier year 200 per cent? What
42 are the reason for turnover?
43 A. The reason for turnover principally is this flexible
44 scheduling that we discussed earlier, that we have a
45 variety of people who -- the benefit of working at a
46 McDonald's is you can go off to your university; with
47 mothers with children they are able to leave during their
48 children's vacations periods and these folks all can come
49 back when I tour stores and I work through the employment
50 records of employees, you frequently see that they have
51 worked several different times and maybe even different
52 stores as well.
53
54 Q. If they are not continuously employed then they go into the
55 turnover figures?
56 A. That is correct. As soon as they leave, even for a
57 relatively short time, they go into the turnover figures.
58
59 Q. What other reasons do you think there are why people leave
60 with this kind of frequency?
