Day 167 - 02 Oct 95 - Page 31


     
     1        A.  It is a log of the business on a daily basis, the
     2        amount of sales that they have taken, gross sales, net
     3        sales, the amount of hours that they have used, employee
     4        meals, how much they have done, are used, and so they
     5        record that on a daily basis and on a weekly basis that
     6        would form part of a weekly report.
     7
     8   Q.   Is that the total hours that you were referring to or is
     9        that individual Crew Members hours?
    10        A.  No, it is the total hours used in that particular day
    11        or week.
    12
    13   Q.   Total number of labour hours?
    14        A.  That is right.
    15
    16   Q.   That would go into the weekly report and the weekly report,
    17        would that also have the total number of labour hours?
    18        A.  Yes, for the week.
    19
    20   Q.   Right.  What happens to these weekly reports?
    21        A.  They used to be collected by their Area Supervisors.
    22        It is now transmitted through the computer to Head Office
    23        and the figures are collated and, obviously, you make, you
    24        know, it is fact based decision making.  You look at the
    25        figures and make some recommendations or follow up on them
    26        or, you know .....
    27
    28   Q.   So Head Office might recommend improvements or -----
    29        A.  Yes.
    30
    31   Q.   Right.  If they thought the labour hours were excessive,
    32        they might recommend that they be cut?
    33        A.  Well, it is a tool to use.  The Supervisor would get
    34        that information and they would have agreed the hours that
    35        they were going to use.  They would look to see whether
    36        they had done additional sales in which case they might
    37        have used additional hours, in which case, you know, the
    38        Supervisor would probably question the Manager as to why
    39        they had used extra hours if the sales had not reached the
    40        projected amount.
    41
    42   Q.   Head Office might, I mean, they would look at the figures
    43        all round and if they felt that, say, the total labour
    44        hours were excessive, they might go back to the Area
    45        Supervisors and advise them to get the store Managers to
    46        cut the hours?
    47        A.  I think that they would ask the question as to why they
    48        were excessive, if they were, and, you know, there might be
    49        very good reasons.  They might have taken on a lot of new
    50        people and, therefore, there had been a lot of, you know, 
    51        extra training being done.  So, there are all kinds of 
    52        reasons why the hours might have been in addition, but they 
    53        would certainly ask the question.
    54
    55   Q.   But in some circumstances they might tell the Area
    56        Supervisors to get the store Managers to reduce the number
    57        of hours?
    58        A.  Only to a level -----
    59
    60   MR. JUSTICE BELL:  Is that so or not because this is the third

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