Day 134 - 13 Jun 95 - Page 70


     
     1        what we do is current and relevant, and that particularly
     2        I suppose is in the area of training managers in those
     3        types of things.
     4
     5   Q.   When did you change the training on conducting performance
     6        reviews?
     7        A.  We have changed it a number of times and by "changed
     8        it" that means you update it, you use a different videos
     9        and things like that.  I think we have probably updated the
    10        session.  I cannot really remember but last year once,
    11        about thee years ago something like that.
    12
    13   Q.   But in terms of actually implementing programmes as opposed
    14        to just generally, you know, a general update?
    15        A.  Well, certain things are new like from the time you
    16        mentioned 1990, again I cannot remember the dates, but the
    17        scholarship and education programmes and junior business
    18        management programmes have all come about during that time.
    19
    20   Q.   Sorry, the programme that was implemented as opposed to an
    21        update, you implemented a programme in respect of
    22        performance reviews, did you?
    23        A.  No.  The term is used to refer to what we do.  That is
    24        perhaps the use of the way I have put it.  In other words,
    25        all of those types of programmes and policies that are in
    26        place.  I think I have said it.  Perhaps I need to
    27        translate it differently, that we -- I am not sure what
    28        I can add.
    29
    30   MR. JUSTICE BELL:  This has arisen by the use of the word
    31        "programme".  By "programme" do you mean that you have a
    32        specific long-running plan to improve something or is any
    33        move to improve anything at any given time a programme in
    34        your terminology?
    35        A.  Well, what I meant in that answer was that it was not
    36        that we had a specific new programme which was suddenly
    37        introduced which would address the points about retention
    38        and turnover.  It was that I believe that the things we
    39        have been doing on an ongoing basis in a different way are
    40        things that are relevant and timely and so on.  That is
    41        what I was meaning; not some particular big new campaign on
    42        a particular thing, because performance reviews had been in
    43        operation before that.  Those were illustrations that
    44        I gave just now.
    45
    46   MR. MORRIS:  So what were the most effective things that
    47        improved that meant that turnover, in your submission,
    48        reduced because of the action that the Company had taken,
    49        apart from performance reviews which you have mentioned?
    50        A.  I am not sure -- could you ask me again because I was 
    51        about to launch into some kind of answer but what was the 
    52        beginning part of your question? 
    53
    54   MR. JUSTICE BELL:  Are there any specific new features which you
    55        introduced which you think were particularly responsible
    56        for reducing turnover?
    57        A.  I think the use of the "I think is relevant" because
    58        probably it is because I am preparing for the fact you are
    59        going to ask me for figures on it and I will not have
    60        figures that can say this had this effect.

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