Day 150 - 07 Jul 95 - Page 22


     
     1        I would not get a team work together.  So, it is absolutely
     2        common sense, I feel personally, to have low turnover
     3        because it means that people are staying.
     4
     5   Q.   As a Store Manager at Leicester and as Area Supervisor at
     6        Colchester, Clacton, and any other managerial job that you
     7        have done with the Company, is that low turnover something
     8         -- you have done various things to deal with in order to
     9        get it down -- sorry, it is not a very well phrased
    10        question.
    11
    12   MR. JUSTICE BELL:  You are really asking are there things you
    13        can do to try to get and keep down a restaurant's turnover
    14        rate?
    15        A.  Again, I would go on my personal experience when I,
    16        sort of, worked as an Assistant Manager and was responsible
    17        for performance reviews, responsible for training, I used
    18        those sorts experiences as a Restaurant Manager, and ask
    19        people to follow the same sort of ethics.  Then,
    20        subsequently, as a Supervisor, I would do exactly the same
    21        thing.
    22
    23        I do not think that I am doing anything that is out of the
    24        ordinary within the Company, to be honest.  I would not
    25        suggest that I have some form of wondrous panacea to all of
    26        this.  I am doing what we all do and, that is,
    27        understanding the lower the turnover, the better it is
    28        going to be for everybody, as a business and as the
    29        individuals who work in the restaurants.
    30
    31   MR. ATKINSON:   Personally, for example, when you were at
    32        Leicester, have you managed to achieve reasonably low
    33        turnover -- I suppose it could always be lower?
    34        A.  Yes.  I think by the fact that I had people coming
    35        back, I had a very open minded view to their own
    36        circumstances, was very flexible in my approach.  It does
    37        not make me any different, but I certainly found that
    38        easier in terms of running a restaurant in Leicester,
    39        certainly.
    40
    41   Q.   But was your ability to achieve that relatively low
    42        turnover -----
    43
    44   MR. JUSTICE BELL:  I may have missed a link somewhere.  Did
    45        Mr. Stanton achieve low turnover?
    46
    47   MR. ATKINSON:  Yes.
    48
    49   MR. JUSTICE BELL:  He did, did he?
    50 
    51   MR. ATKINSON:  He says he did at Leicester. 
    52 
    53   MR. JUSTICE BELL:  What was it?  Have you said and I have missed
    54        it?  What was the turnover at Leicester?
    55        A.  I cannot recall any specific numbers.  Gosh!  All I can
    56        really work on is the fact that I was not having to recruit
    57        people every five minutes, I mean, or in terms of
    58        recruiting people on a regular basis.  I would be looking
    59        towards seasonal adjustments, primarily in December.  But
    60        I was -- I would get maybe seven or eight, maybe a dozen or

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