Day 127 - 23 May 95 - Page 49
1 A. A day I believe it is now, a full day.
2
3 Q. This is right at the beginning before the 21-day
4 probationary period is started, is it?
5 A. Yes, they have to go through orientation before they
6 are allowed to work.
7
8 Q. A slightly different question, Mrs. Barnes, and then we can
9 put this file away as well. If you turn to tab 5, please,
10 at page 298 and now we have moved on to June 1992, the
11 bottom of the page 298, 59 of the original document, there
12 are the words: "Definition of 'hustle'. 'Hustle'
13 efficiency gained from safe and proper use of the three
14 C's - communication, co-operation and co-ordination. IT
15 DOES NOT MEAN RUNNING OR RUSHING", right?
16 A. Yes.
17
18 Q. Has that definition appeared in subsequent editions of the
19 Crew Handbook?
20 A. As far as I know, yes, that is what the definition was
21 changed to that year.
22
23 MR. JUSTICE BELL: Keep your voice up, please.
24 A. It is certainly the definition that we have used since.
25
26 MR. RAMPTON: Right. I can tell you, so we do not all have to
27 look back, that this is the first time that that or any
28 definition of "hustle" appears any the Crew Handbook
29 itself.
30 A. Yes.
31
32 Q. Do you know what the reason was why that definition should
33 appear for the first time in the edition which was
34 published in June 1992?
35 A. Yes, at the end of 1991 when we were having our initial
36 discussions with the health and safety executive, one of
37 the things that they raised with us, the Environmental
38 Health Officer had expressed concern about, that our then
39 definition and speed and efficiency really led to different
40 interpretations in different restaurants. They were
41 worried that some restaurants had interpreted it as rushing
42 and running. So this definition was agreed with the then
43 three regional managers as being a more specific definition
44 that had more of the spirit of what we meant by "hustle"
45 and, obviously, included the word "safety" as well. So
46 that was agreed and sent out in memo format as well as
47 being included in here even before the HSE reported back to
48 us.
49
50 Q. Who actually wrote this definition -- a committee or a
51 person?
52 A. I seem to remember it was myself, Bill Tindale who
53 headed up training then and Kevin Haag which was Chief
54 Operations Officer.
55
56 Q. We will come to the HSE report later, as I said this
57 morning. Can you put that one now away, please, that is
58 volume XI, and return to volume XIII. Again this is to be
59 found, though it is not directly relevant to the Mark
60 Hopkins' accident, but these things are to be found in that
