Day 137 - 19 Jun 95 - Page 48


     
     1
     2   Q.   What methods do you use in the schools and universities to
     3        persuade people to come and work at McDonald's?
     4        A.  There are times when we actually can set up in the
     5        student cafeteria.  There are times we bring with us our
     6        crew people who already work at the high schools, so they
     7        can talk with their fellow students.  There are times when
     8        there are career days at a school where we have an
     9        opportunity to talk about jobs in general as well as our
    10        jobs in McDonald's.
    11
    12   Q.   Does it seem to work?
    13        A.  It works very well.
    14
    15   Q.   Can I ask you -- you will need a new file I am afraid -- to
    16        put the yellow one over there and get from the lower shelf
    17        behind you XII, please and turn to tab 41.  I hope that is
    18        a document headed "Monthly Crew Turnover" is it?
    19        A.  Yes, it is.
    20
    21   Q.   We are told that is the US version of what we looked at
    22        earlier.  Do you recognise it?
    23        A.  Yes, I do.
    24
    25   Q.   I think I have already asked this question, so, my Lord,
    26        perhaps I could lead on it.  Is that generated in the way
    27        that we saw the English calculation was made?
    28        A.  Yes, identically.
    29
    30   Q.   The actual numbers, are they taken off the computer?
    31        A.  That is correct.
    32
    33   Q.   If one looks at it one sees that from 1986 -- it is not a
    34        straight line graph but it is if you flatten it out, at any
    35        rate until the end of 1993 -- from 1986 through November
    36        1993 there is a decline in turnover.  Do you see that?
    37        A.  Yes, I do.
    38
    39   Q.   The first question is.  To what do you attribute the fact
    40        that the turnover throughout this period annually exceeds
    41        100 per cent and in the earlier year 200 per cent?  What
    42        are the reason for turnover?
    43        A.  The reason for turnover principally is this flexible
    44        scheduling that we discussed earlier, that we have a
    45        variety of people who -- the benefit of working at a
    46        McDonald's is you can go off to your university; with
    47        mothers with children they are able to leave during their
    48        children's vacations periods and these folks all can come
    49        back when I tour stores and I work through the employment
    50        records of employees, you frequently see that they have 
    51        worked several different times and maybe even different 
    52        stores as well. 
    53
    54   Q.   If they are not continuously employed then they go into the
    55        turnover figures?
    56        A.  That is correct.  As soon as they leave, even for a
    57        relatively short time, they go into the turnover figures.
    58
    59   Q.   What other reasons do you think there are why people leave
    60        with this kind of frequency?

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