Day 137 - 19 Jun 95 - Page 59


     
     1
     2   Q.   If you have got what you felt was a poor response on a
     3        particular question or questions, would you then act upon
     4        it?
     5        A.  It depends upon your definition of "poor response".
     6
     7   Q.   Suppose that a majority of the respondents said positively
     8        that they were dissatisfied with their pay increases?
     9        A.  OK.  Let me give you a little bit of a caveat.  Pay is
    10        something that you have to weigh a little bit in looking at
    11        because everyone would like to make more money.  I do not
    12        know how you feel, Mr. Rampton, but everyone would like to
    13        make more money -----
    14
    15   Q.   I have never been heard to grumble about that!
    16        A.  But what you need to look at are the norms and if there
    17        is deviation from the norms in a negative sense, then it
    18        tells you that you really need to scrutinize your
    19        employment quests where we compare our wages and benefits
    20        and do a complete analysis to make sure you are doing what
    21        you should be doing.
    22
    23   Q.   Let just have a look at an example.  Turn over to the
    24        second page, the first question, which is No. 7 on the
    25        sheet, the questionnaire, under "Barometers" -- do you have
    26        it ---
    27        A.  Yes.
    28
    29   Q.   -- was:  "I am treated fair in relation to race or sex",
    30        yes?
    31        A.  Yes.
    32
    33   Q.   The British positive response rate was 84 per cent?
    34        A.  Yes, I see that.
    35
    36   Q.   McDonald's international norm was 88 per cent?
    37        A.  Yes.
    38
    39   Q.   Those who disagreed was seven per cent?
    40        A.  Yes.
    41
    42   Q.   Does a figure on that topic of seven per cent give you
    43        cause for concern?
    44        A.  It would not be a top priority because, frankly, a
    45        grading in the 80s in an American election, to put it in
    46        the American sense, if a candidate for the presidency gets
    47        53 or 54 per cent valid, it is almost considered a
    48        landslide in the US.  So, if you dealing in numbers in the
    49        80 per cent category, you are doing remarkably well.
    50 
    51   Q.   If you got a response to that question, for example, well, 
    52        may be 50 per cent or 55 per cent said:  "Yes, it is OK", 
    53        but maybe as many as 25 per cent said:  "No, I am not
    54        treated fairly on grounds of race or sex", what would you
    55        do then?
    56        A.  I would want to look at the situation deeper.
    57
    58   Q.   Termination codes, Mr. Stein:  Does the US run a system by
    59        which the reason a person gives or is attributed to him for
    60        having left is recorded in code form?

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