Day 179 - 30 Oct 95 - Page 42
1 be?
2 A. To have the right number of people working for the
3 projected takings.
4
5 Q. For the projected ---
6 A. -- takings of any one hour.
7
8 Q. Could I ask you then, please, to have a look at a document
9 which is after your time, but I would like you to look at
10 it, just the same. Bear with me, Mr. Gibney. It is volume
11 XI, pink XI. There should be a section A in that. I would
12 like you, if you will, to try and find tab 10B.
13
14 MS. STEEL: Can you give the title of the document, please?
15
16 MR. RAMPTON: It is the Crew Management and Scheduling
17 Programme -- sorry -- the Management and Crew Scheduling
18 Programme.
19
20 THE WITNESS: Yes.
21
22 MR. RAMPTON: (To the witness): Have you ever seen anything like
23 that before, yourself?
24 A. No.
25
26 Q. You have not? It is easier if you put it in front of you
27 in the witness box, I think. Could you turn to the third
28 page of that document, please? Do you see a section headed
29 in the lefthand column "The Objectives"? Do you see that?
30 A. Yes.
31
32 Q. It reads: "The Crew and Management Scheduling Programme was
33 to accomplish the following goals: total customer
34 satisfaction; puts the right people in the right place at
35 the right time; maximises salaried management; sales
36 growth; provides the right amount of crew for the sales;
37 provides consistent high levels of quality service and
38 cleanliness to our customers; optimum profit effectively
39 controls labour costs which are our second largest
40 controllable expense; and allows for proper use of planned
41 maintenance system; motivated staff; allows training to
42 take place on a more consistent basis; improves management
43 time planning; improves retention through improved
44 management and crew morale, self-development, time
45 scheduled for individual development."
46
47 Then can you turn over the page, please? It is a short
48 page. The first letters, which are in bold writing:
49 "The aim of crew scheduling should always be to build sales
50 rather than protect existing sales."
51
52 Do not worry, I am going to ask you a question at the end
53 of this. On the following page, at the top of the page,
54 second paragraph: "The crew schedules vital to the
55 efficiency and effectiveness of your restaurant, your
56 business depends on you having the right people in the
57 right place at the right time in order to achieve total
58 customer satisfaction, high levels of QSC and cost
59 effectiveness." Are your pages, Mr. Gibney, numbered at
60 the bottom?
