Day 302 - 18 Nov 96 - Page 52
1 and finds it unsafe."
2
3 Then he says that he was not allowed to go back of house at
4 the stores he visited; and that is when he would suggest
5 accidents are likely to take place more than the quiet
6 periods.
7
8 He said the reason why hustle prevailed, bottom of page 60:
9 "...almost regardless of the level of sales is that the
10 staffing levels are tuned to sales, so that staff are
11 working hustle hard all the time." That is at the top of
12 page 61.
13
14 I asked him: "You saw that yourself at the two stores you
15 visited?" Answer: "Yes."
16
17 Then he says, at line 37: "In my opinion, these systems
18 work not safely, but they can work off peak because there
19 are fewer staff in the same confined area. In my opinion,
20 these systems break down during peak and busy periods when
21 you have small staff in what are not -- they are not large
22 kitchens. So, hustle, in my view, is never safe, but it is
23 at its riskiest, obviously, when the stores are busy. That
24 is when safety is most compromised."
25
26 Question: "Did that apply as much to the front of the house
27 as to the back of the house?"
28
29 Answer: "No, no. The unsafe areas are back of house; no
30 doubt in my mind at all about that."
31
32 Then I asked him, top of page 62: "A simple question: did
33 you see hustle in evidence at back of house?"
34
35 Answer: "Yes."
36
37 Question: "While you were there?"
38
39 Answer: "Yes."
40
41 It turns out he was only there for two or three minutes.
42 That is on the next day.
43
44 Bottom of page 62, he says: "Performance-related pay
45 systems are fairly common now in the catering industry, and
46 Pizza Hut applies them and McDonald's applies them."
47
48 I believe the reason he says "now" is because McDonald's
49 have been one of the companies that have pioneered
50 performance-related pay, which we see as a completely
51 retrogressive step.
52
53 MR. JUSTICE BELL: Is that you or Mr. Pearson?
54
55 MR. MORRIS: No. I believe it is a retrogressive step. It is
56 a fraud, for a start. He actually explains why he thinks
57 that performance-related pay is -- well, he would say it is
58 inadequate in a low paid job. I would say it is inadequate
59 at any time. But he then goes on and explains his expert
60 view.
