Day 151 - 10 Jul 95 - Page 69


     
     1        and R being negligent in a restaurant; they suggest ways of
     2        improving it.
     3
     4   Q.   What is M and R?
     5        A.  Maintenance and repair, sorry.  But to suggest that
     6        I look through it and find a catalogue of grievous
     7        complaints that come up RAP session, after RAP session,
     8        after RAP session is something I am not willing to say.
     9
    10   Q.   Whether it comes up ----
    11        A.  It does not come up at all; it comes up as ----
    12
    13   Q.   Whether it comes up at every RAP session or not, or whether
    14        it comes up as a sort of major up roar or not, what I am
    15        saying is what other area of complaint features fairly
    16        regularly as observations from crew members or opinions of
    17        crew members?
    18        A.  I would say the majority of areas favour very well
    19        amongst the crew in terms of schedule, hours.
    20
    21   Q.   Yes, but I am trying to find out whether complaints ----
    22        A.  None.
    23
    24   Q.   None.  That is the answer we wanted, none; there never are
    25        complaints by McDonald's crew members at RAP sessions?
    26        A.  I am sure there are.  You asked me whether or not those
    27        that I read suggested that there were grievous complaints
    28        concerning grievances ----
    29
    30   MR. JUSTICE BELL:  I think we are just falling foul of the
    31        terminology.  All you really need to know is whether there
    32        are areas where there are comments from crew suggesting
    33        improvement.  If you water it down in that way, then see
    34        where you get to.
    35
    36   MR. MORRIS:  Apart from ----
    37
    38   MR. JUSTICE BELL:  Let us see what the answer is.  So at the end
    39        of the day put a positive suggestion, so it is out in the
    40        open.
    41
    42   MR. MORRIS:  Apart from maintenance and repair, what other areas
    43        as areas of categories of improvements sought by the crew
    44        have, you know, comes to mind that you have noted; not in
    45        every RAP session, not in every crew member, but something
    46        that comes up; like maintenance and repair comes up quite a
    47        lot.  What other things come up regularly?
    48        A.  A lot of stores ask us to investigate putting in
    49        regular menu staging, breakfast staging, why do we not sell
    50        cones, why do we not put a Sunday machine in there? 
    51        Absolutely, crew members. 
    52 
    53   Q.   What about things that relate to their conditions of work?
    54        A.  Perhaps a different style of uniform.  Some of our
    55        restaurants have a different style from a different
    56        supplier, and I think some of them have seen that.  So they
    57        will make suggestions for those sorts of things.
    58
    59   Q.   Apart from the different style of uniform, is there
    60        anything about conditions of work which has come up fairly

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