Day 134 - 13 Jun 95 - Page 28
1 indicator, so that is a time when looking at the other
2 aspects of this audit, it is a time to record it and bring
3 it to people's attention at a point in time.
4
5 Q. So the Manager would know that; they would get that message
6 because it is on the front sheet, that they are expected to
7 keep their labour turnover down?
8 A. They would get this written down, yes. They know that
9 because they are trained in it on courses and so on, so
10 they know about the importance of retention.
11
12 Q. But you are reinforcing that here?
13 A. Yes, that is right.
14
15 Q. It is like the main thing on the front page that you see?
16 A. Yes.
17
18 MR. JUSTICE BELL: It is not the main thing on the front page;
19 it is important enough to warrant a place on the front
20 page, but above it is a summary of the conclusions to be
21 drawn from all the rest of the report. I am assuming that
22 a high turnover might be a sign of something unhealthy in
23 the restaurant.
24 A. Yes.
25
26 Q. So it is a very quick way of just checking whether things
27 appear to be par or even better than par, or whether
28 something may be a bit wrong in the house of McDonald, as
29 it were; is that right?
30 A. Yes, because if as part of the discussion that you
31 would have about the sections and how people had scored,
32 you would also discuss the turnover, and if that had gone
33 either up or significantly down you would praise the
34 Manager and things like that. So that, yes, it is another
35 indicator that forms part of it.
36
37 MR. MORRIS: If we move to another document which is -----
38
39 MS. STEEL: There is something else I want to ask about that.
40 Were these figures that you would get from the front of
41 here about people joining and leaving used to compile
42 statistics about turnover?
43 A. I think this will answer the question. This was a
44 previous format. This was the only information we used to
45 be able to get. So, I do not know if that answers your
46 question, but that was how it appeared on the report we
47 used to get before that one.
48
49 Q. Before the computerised ones with the green bits across
50 them?
51 A. Yes.
52
53 Q. Is that information still on the personnel audit or not?
54 A. It is in a different form, I believe, and I cannot
55 exactly recollect how it is presented now.
56
57 MR. MORRIS: When they fill that kind of information in, if
58 managers keep people on their books many weeks longer or
59 possibly many months longer than the last date they
60 actually worked, especially if they have not actually
