Day 167 - 02 Oct 95 - Page 19
1 A. It is not taught at the moment, I do not think, on the
2 Advanced Operations course.
3
4 Q. Until you left was it taught?
5 A. No, I mean, the whole session was McPack and things
6 like that were continually being updated. So, as new
7 sessions came along and, you know, we changed the courses
8 to accommodate the business needs and the managers' needs.
9 But it was taught on the courses for some time, yes.
10
11 Q. Right. OK. Presumably, was it replaced with something
12 similar or was it just cut out altogether?
13 A. The courses changed quite a lot, but it is about
14 management and leadership styles, the course, and effective
15 management.
16
17 Q. The aim with the four strokes was to raise productivity
18 levels, is that fair to say?
19 A. It was to show that if you recognised people for what
20 they had done and they had achieved, that you get a better
21 result from them and they are more motivated.
22
23 Q. So you get higher productivity levels?
24 A. I guess you could say that, yes.
25
26 Q. Right. I do not know if you could get the management
27 development programme, I am not sure which bundle it is
28 in.
29
30 MR. MORRIS: Pink XII.
31
32 MS. STEEL: If you could get that from behind you, please?
33
34 MR. JUSTICE BELL: You have tab 12, have you?
35 A. Yes.
36
37 MS. STEEL: On page 535, which is about the Advanced Operations
38 course, it talks about accounts' presentation. It says
39 that the session provides students with, it has a number of
40 things, and then it says: "A discussion of current issues
41 within McDonald's accounting e.g. burger-nomics and store
42 rental policy. Can you just explain very briefly what
43 burger-nomics is?
44 A. I guess burger-nomics is McDonald's average, what
45 stores would compare themselves to in terms of their Profit
46 and Loss statement.
47
48 Q. Right. So there is an average to aim for, or something
49 like that?
50 A. Well, there is something to compare. It is not
51 technically the average but that is the easiest way to
52 describe it.
53
54 Q. What is the purpose of the comparison?
55 A. To see how Managers are -- whether they are being
56 efficient with their resources.
57
58 Q. So that would be something they are aiming for?
59 A. Yes
60
