Day 084 - 07 Feb 95 - Page 44


     
     1   MR. MORRIS:  Yes.
     2
     3   MR. JUSTICE BELL:  What you are particularly on is, I would
     4        assume, under-cooked food, although it may not in fact be
     5        food poisoning, no objection has been taken to it in your
     6        pleading of justification and fair comment, foreign
     7        objects.  What I suggest you simply ask: Is there any
     8        procedure which requires a manager to record any complaint
     9        of a foreign object or under-cooking.
    10
    11   MR. MORRIS:  Yes, foreign objects ----
    12
    13   MR. JUSTICE BELL:  If you just ask general questions about how
    14        any complaint is dealt with we have wandered away from what
    15        you are really trying to focus on.
    16
    17   MR. MORRIS:  I do not think I have wandered away at all, with
    18        respect.
    19
    20   MR. JUSTICE BELL:  I am suggesting a more direct approach which
    21        keeps us focused on what you are really on to under "food
    22        poisoning".  Follow my guidance in relation to that.  If
    23        you just ask what happens, what happens without focusing
    24        the witness on what you are really concerned with, we can
    25        take a long time.  If you are not going to ask the question
    26        I will ask it for you.
    27
    28        (To the witness): Is there a procedure laid down for the
    29        recording and further processing of any complaint made in
    30        relation to food being under-cooked or there being some
    31        foreign body in the food?
    32        A.  The manager would fill out an incident report form.
    33
    34   Q.   What would happen to that?
    35        A.  The current process is that that is sent off to the
    36        customer services department in East Finchley.
    37
    38   MR. MORRIS:  That is different from the RIDDOR accident report?
    39        A.  Well, the same procedure, but RIDDOR has to be reported
    40        to the local environmental health officer as well.
    41
    42   MR. JUSTICE BELL:  You say that the procedure with regard to a
    43        complaint of under-cooked food or foreign body, you said
    44        the current process is that that is sent off to customers
    45        service department in East Finchley.  For how long has the
    46        procedure been that they should be entered on an incident
    47        report form which should be sent off to the customer
    48        services department?
    49        A.  Incident report forms have been in existence for as
    50        long as I can remember.  The only reason I said "current" 
    51        was that prior to the customer services department being 
    52        formed in July of last year, they were sent to the 
    53        Communications Department.  People within that department
    54        handled customer complaints and customer services.  So the
    55        process as regards the restaurant manager has always been
    56        the same, but the person to whom he sent the form changed.
    57
    58   MR. MORRIS:  So the incident report forms that are filled out --
    59        I am trying to see the difference between the RIDDOR and
    60        the incident report forms.  The incident report forms log

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