Day 131 - 06 Jun 95 - Page 71
1 MR. JUSTICE BELL: No.
2
3 MR. MORRIS: -- they splash, etc., etc..
4
5 MR. JUSTICE BELL: Stay on one. What is being put to you, in
6 fact, is the common ground that it was six burgers on a
7 grill at the same time?
8
9 MR. MORRIS: I cannot remember now. I think it was 12.
10
11 MR. RAMPTON: Mr. Morris put it to Mr. Purslow that Mr. Purslow
12 probably would not remember. Mr. Purslow has given his
13 answer which shows that he does remember, and the words
14 were: "He was doing the normal six burgers at a time".
15
16 MR. JUSTICE BELL: Is your recollection that it was six?
17 A. It is my recollection.
18
19 Q. Very well. What is being put to you is, given that the
20 grill will only take six burgers or will take no more than
21 six burgers, given that they are going to cook for however
22 many seconds if the short order chef is following the
23 proper instructions as to cooking time, nevertheless, you
24 can slap them on quickly and take them off quickly so that
25 you can get on with your next batch of six quickly, and
26 that there is a risk involved in hurrying that process;
27 that is what is being put to you.
28 A. Indeed.
29
30 Q. What do you say about that?
31 A. Can I say that the intent is to produce food which is
32 to the standard the customer expects. If you are telling
33 me, or if Mr. Morris is stating that continually people are
34 burning themselves and cutting corners and so on, you do
35 not get a quality product. A system is built up that
36 delivers a product that people want in a way that it is
37 safe, and that is the only efficient and effective way to
38 serve, and that is the only efficient way and effective way
39 to work and that is the way that you maximise your
40 business.
41
42 Now, if you are talking about people manning a grill, there
43 is only so much they can do at a grill at any one time.
44 I do not see that the rushing that Mr. Morris is alleging
45 is actually going to make any significant difference
46 because you are turning over the same amount of product at
47 the same time.
48
49 MR. MORRIS: So what is the point, as you saw in that film, in a
50 high volume store in a rush period, as you said you
51 recognised ---
52 A. Yes.
53
54 Q. -- shouting, clapping their hands: "Come on, keep moving,
55 get that", people on the production line, at the till,
56 shouting they want more, more of this; creating adrenaline,
57 as Mr. Nicholson recognised, in the employees in order to
58 get them to complete the task they had to complete, in
59 order to get the product, as you have just said, to the
60 customer in the time which they are given -- one minute
