Day 084 - 07 Feb 95 - Page 52
1 A. Just turn up in the restaurant.
2
3 Q. -- that they cannot polish their shoes before you arrive?
4 A. Indeed.
5
6 Q. If, on the other hand, you specifically want to see someone
7 about that restaurant, you have got to make an appointment
8 with them else you might get into their area or to their
9 restaurant and find for some reason they were not there on
10 that day?
11 A. Exactly.
12
13 Q. Is there more to it than that?
14 A. No, it is quite simply that. I sometimes have to meet
15 people in restaurants and sometimes it is irrelevant who is
16 there. It depends on the reason for the visit. I would
17 say that most of my restaurant visits are unknown to the
18 restaurant manager.
19
20 MR. MORRIS: Right. But in terms of seeing the reality, if you
21 have any concerns about a store or you want to see the
22 reality, would you make an unannounced visit rather than an
23 announced visit, or it does not bother you?
24 A. If I wanted to see the reality, if I want to see a
25 McDonald's restaurant operating as it does normally without
26 putting a dog and pony show on for a special visitor,
27 I would just go along to the restaurant, walk in and
28 observe it.
29
30 Q. Unannounced?
31 A. Yes, unannounced.
32
33 Q. It is not a trick. I am just trying to see that there are
34 two types of visits really in that respect.
35 A. Sorry.
36
37 MR. JUSTICE BELL: I think you were seeing more to the question
38 than there actually was.
39 A. I am just trying to see what there is to the question.
40
41 Q. Do not worry about it. Just answer the question. Right.
42 Deal with more short topic and then we will adjourn until
43 the morning, Mr. Morris, unless you want to break off now?
44
45 MR. MORRIS: I would like to break off really.
46
47 MR. RAMPTON: My Lord, that gives me the opportunity to raise
48 one matter. I should have raised it earlier. Your
49 Lordship will remember that Ms. Steel made a half-hearted
50 complaint that she had not received that bundle of
51 authorities until 10.30 on Sunday evening.
52
53 The fact is an attempt was made to deliver it to her house
54 at 9 o'clock on Saturday morning. She was not there, so
55 the courier put a note through her door. She then rang
56 courier when she came back from wherever she had been on
57 Sunday night and said that she must have it that evening.
58 It was delivered, I think, about 10.30 or 11.00.
59
60 The reason I raise that is two-fold: First, her complaint,
