Day 119 - 02 May 95 - Page 45
1 MR. JUSTICE BELL: Do you know the answer Mr. Morris?
2
3 MR. MORRIS: No, I thought local authorities had -- they
4 certainly do have enforcement powers.
5
6 MR. RAMPTON: I should think we will find it in the appropriate
7 statute. It will probably be the Wages Act 1986.
8
9 THE WITNESS: I do not know who appointed wages inspectors.
10 I had one meeting with the Chief Wages Inspector for our
11 region. I remember that clearly.
12
13 MR. MORRIS: You had one meeting?
14 A. Yes.
15
16 Q. Do Wages Inspectors give advance notice when they visit
17 your Payroll Department?
18 A. I do not know, I am sorry.
19
20 Q. You do not know?
21 A. No.
22
23 Q. Going on to grievances and matters you dealt with. In
24 general, how did managers deal with grievances in their
25 grievance procedures, or concerns of staff? I do not mean
26 individual disciplinary matters.
27 A. Rap sessions.
28
29 Q. Rap session would deal with people concerns?
30 A. It dealt with everything. The object of the rap
31 session was to get an input from the crew on how they
32 perceived the restaurant being run, and what they thought
33 about the people who were running it.
34
35 Q. So, if staff had some grievance, an individual or a group
36 of staff, say, for example, about health and safety matters
37 or something, yes, in the store, on what -- how would it go
38 up the tree? Why would the manager not just deal with it?
39 A. Say it was crew person. Let us start right at the
40 bottom. The crew person had some grievance about a
41 procedure. He would bring it to attention of his shift
42 running manager, and if he was dissatisfied with what the
43 shift running manager told him, he would take it to his
44 Restaurant Manager. It is in the Crew Handbook.
45
46 MR. JUSTICE BELL: I was just looking at it. It is all set out
47 there?
48 A. Yes.
49
50 MR. MORRIS: Yes, I understand the official line -----
51 A. I thought that is what you asked for.
52
53 Q. This, and this, and this, but what I am saying is in
54 reality on the ground what kind of -----
55
56 MR. JUSTICE BELL: Did it differ from the handbook?
57 A. No it does not differ from the handbook, my Lord. It
58 is set out there, the complaints procedures or the
59 grievance procedure, whatever it is, was the rap session.
60 You could bring it up at the rap session. You could bring
