Day 119 - 02 May 95 - Page 47
1 that the procedure which Mr. Nicholson went through is not
2 followed. If it is your case that it is not followed then
3 it is essential that you put it.
4
5 MR. MORRIS: OK.
6
7 MR. JUSTICE BELL: What it does not advance is asking what the
8 grievance procedure is when he has already told us, do you
9 understand?
10
11 MR. MORRIS: So, Mr. Nicholson, that grievance procedure, is
12 that followed in all cases? That is the procedure that
13 would be used for all cases, is it?
14 A. I think it is followed. I think it works. I cannot
15 say it is followed in all cases because I do not know all
16 cases and I can only talk on what I know about in so far as
17 I am concerned that the grievance procedure is used, is
18 followed and is successful.
19
20 Q. What I am saying is, I thought that only applied to
21 individual grievances, but does that apply also to if, say,
22 five members of staff are concerned about the safety of a
23 particular machine, the manager has not dealt with it
24 properly ----
25 A. Absolutely.
26
27 Q. --- they would then go to the next person up?
28 A. Yes.
29
30 Q. If they were not satisfied to that, they would go to the
31 next?
32 A. Yes. In that particular case there would be a sideways
33 move. They could go to the health and safety officer. It
34 is open to them all the way through. If it was something
35 as serious as a piece of electrical equipment which was not
36 working and they had brought it to the attention of the
37 manager and the manager did nothing about it, I would be
38 most surprised if someone was not on the phone to Jill
39 Barnes or indeed any senior member of the company.
40
41 MR. JUSTICE BELL: While I am looking at page 151, when you
42 talked about the supervisor who has responsibility for
43 three restaurants ----
44 A. Three restaurants.
45
46 Q. What is his or her full title because 151 refers to
47 Operations Supervisor and Senior Supervisor?
48 A. Right, my Lord. The Operations Supervisor is the
49 supervisor that is the person who will have the
50 responsibility for three or four restaurants. The Senior
51 Supervisor has now ceased to exist.
52
53 MR. JUSTICE BELL: Very well, just so I know.
54
55 MR. MORRIS: I want to look at the company's approach to people
56 whose -- some staff, presumably, may be generally
57 discontented with the company, yes?
58 A. I am sure that is right.
59
60 Q. Attitude is part of the performance review, is it not? The
