Day 132 - 07 Jun 95 - Page 20


     
     1   MR. JUSTICE BELL:  Can you remember seeing it before?
     2        A.  No, I cannot, I am sorry.
     3
     4   MR. MORRIS:  It is actually mentioned in your second statement.
     5        A.  Well, in that case I perhaps did.  I am sorry.  I have
     6        looked at dozens of documents over the years.
     7
     8   Q.   Point 4, you comment on it, but you do not need to refer to
     9        it.  You have commented on it in your second statement.
    10        A.  Yes.
    11
    12   Q.   The reason -----
    13
    14   MR. JUSTICE BELL:  Why not ask him what he thinks of that.  That
    15        is what you are getting at, is it not?
    16
    17   MR. MORRIS:  Yes.
    18
    19   MR. JUSTICE BELL:  If you wanted to, you could relate it to the
    20        point you were making yesterday.
    21
    22   MR. MORRIS:  I was.
    23
    24   MR. JUSTICE BELL:  I suggest you do it directly because
    25        Mr. Purslow may agree with you.
    26
    27   MR. MORRIS:  Yes. (To the witness):  But if jobs are being timed
    28        over and above the actual food cooking times, then if those
    29        timings require workers to do the job too fast, or at a
    30        speed which they are under stress about, then that could
    31        lead to safety concerns?
    32        A.  Certainly in this instance I would endorse that as a
    33        comment.  If they are saying you have to clean that grill
    34        within 10 seconds and it would realistically take longer
    35        than that, I can imagine that it would create a burn
    36        problem.
    37
    38   Q.   So this is an example of where hustle can apply, not just
    39        to getting a product to the customer in the front counter,
    40        but it can apply to the speed at which jobs are being timed
    41         -- could apply?
    42        A.  I would argue that it is a misuse of hustle.  Hustle is
    43        about speed and efficiency.  If you are having people
    44        burning their fingers on the grill all the time, it is not
    45        efficient.  Patently obviously, it is better to take an
    46        extra five or 10 seconds to do the job, do it properly and
    47        not having people going off and having to stick plasters on
    48        or run their hand under the cold water for 10 minutes every
    49        day.
    50 
    51   MR. JUSTICE BELL:  On the face of that letter Mr. or 
    52        Miss Nelson's comment was justified, was it not? 
    53        A.  Absolutely so.  I think Mark Hathaway answered the
    54        point afterwards.
    55
    56   Q.   That may be, but you would not take any issue with the team
    57        leader's attitude to what he or she found as set out in
    58        that letter?
    59        A.  No, I am sure that is absolutely professionally
    60        correct.  As I say, if that is what was being enforced to

Prev Next Index