Day 155 - 14 Jul 95 - Page 43
1 particular incident which you are claiming is actually
2 quite common -- you remember it clearly?
3 A. Not clearly, no. I said to you before that vaguely
4 I remembered when it was brought to my attention about six
5 years later.
6
7 Q. You vaguely remember that you spoke to two Managers and
8 then you vaguely remember in the witness box that the Area
9 Supervisor was coming down the same morning or was it
10 morning or afternoon, do you remember?
11 A. I cannot remember now.
12
13 Q. But an Area Supervisor was coming down, yes?
14 A. Yes.
15
16 Q. Mr. Peter Tassell, was he Area Supervisor for the -----
17
18 MR. JUSTICE BELL: How is that spelt?
19 A. T-A-S-S-E-L-L.
20
21 MR. MORRIS: Was he Area Supervisor for the whole time you were
22 involved in the service of the store?
23 A. Yes, he was, yes.
24
25 Q. How many stores did he have responsibility for?
26 A. Three.
27
28 Q. When an Area Supervisor made planned visits to do audits,
29 was it usual for the place to be cleaned up?
30 A. It was usual in any sense if you ever had any visitors
31 to clean -- you know, I am talking about detailed
32 cleanliness, not general cleanliness.
33
34 Q. But when someone is doing a store audit, you said you want
35 to put on a good show, obviously -- we have heard that
36 Mr. Mark Davis and other witnesses from McDonald's -- are
37 sometimes audits done without being announced in advance?
38 A. Yes, they are.
39
40 Q. Is there a reason for some audits to be announced and some
41 other audits to be not announced? I can think of some
42 obvious examples.
43 A. Based on my experience, if I worked with a Manager and
44 everything was fine when it was unannounced, it tells me a
45 lot about that individual.
46
47 Q. Whereas if it is announced you would expect there to be a
48 special effort, basically?
49 A. You would expect that but also it is a gauge to find
50 out how well the person knows what is clean and what is not
51 clean. You know, that is the whole point of an Area
52 Supervisor. That individual might think that this is
53 absolutely perfect, and the Area Supervisor might guide
54 him, you know, in the right manner.
55
56 Q. Presumably, Area Supervisors or anybody else higher up
57 would realise that the figures achieved by an announced
58 visit compared to the figures achieved by an announced
59 visit, presumably, the general result would be a better
60 result from an announced visit, they would be aware of
