Day 204 - 15 Jan 96 - Page 51


     
     1   Q.   Are you really seriously saying that on any occasion
     2        Mr. Coton's Managers rang up a service company after they
     3        had forgotten to plug in a piece of equipment?
     4        A.  I would say it is quite a common occurrence, actually.
     5
     6   Q.   Do they not get trained in these things by McDonald's?
     7        A.  They do, but people do make mistakes and do not check
     8        things thoroughly sometimes.
     9
    10   Q.   You then go on to say, "  Wood, staining and relapse are
    11        priorities at the moment".  So you are saying that some
    12        repairs should be left; those two should be sorted out but
    13        you can leave the others?
    14        A.  As I remember, we used to instruct people if it needed
    15        fixing then they fixed it then and there and got it done
    16        quickly.  The only thing I was referring to was, the
    17        Managers leaping on the phone, was ringing up service
    18        companies when in quite a lot of cases they could have
    19        fixed it themselves or spotted the problem, or at least
    20        ascertained the problem so if they rang up the correct
    21        service company -- wood, staining and relapse were, sort
    22        of, cosmetic things that generally cost a fair bit of
    23        money, say over a thousand pounds, and that would be more
    24        a, sort of, call that I would call as a supervisor rather
    25        than the Restaurant Manager, and they were things like --
    26        they were just the cosmetics of the restaurant which the
    27        restaurant could function quite adequately without having
    28        them done.  But I was saying that we should have them done
    29        as a matter of course to make sure that the restaurant did
    30        not look shabby.
    31
    32   Q.   As a priority?
    33        A.  Yes, as opposed to -----
    34
    35   Q.   When the real repairs were getting less priority?
    36        A.  No, the real repairs would have been done anyway.
    37
    38   MS. STEEL:  I think we have finished, but we are just ......
    39
    40   MR. JUSTICE BELL:  Yes, sit down for a moment and see.
    41
    42   MS. STEEL:   No further questions.
    43
    44   MR. JUSTICE BELL:  Yes, thank you.
    45
    46                     Re-examined by MR. RAMPTON QC
    47
    48   MR. RAMPTON:  I have only one thing, Mr. Davis, and really it is
    49        a request as much as anything.  It arises out of some
    50        questions that you were asked about one of the PRs that you 
    51        did on, I think it is Mr. Harney, yes, whose statement is 
    52        at tab 34A of that yellow file. 
    53        A.  Yes.
    54
    55   Q.   You were asked about page 3 of the first performance
    56        review, which is dated 18th December '89.  In fairness to
    57        him, it is worth drawing your attention to the first page
    58        where you observe, under the heading, "Overall, you have
    59        now been a Store Manager for four months"; so it is in his
    60        early days as a Store Manager?

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