Day 134 - 13 Jun 95 - Page 46
1 A. Yes.
2
3 Q. Indeed, it is compared also with an international norm as
4 well, the national figures compared with an international
5 norm, and each store's results are compared against the
6 national norm?
7 A. Yes.
8
9 Q. Yes. So, effectively, it is a way of getting information
10 really about the management of a particular store?
11 A. It tells you quite a lot about the way the restaurant
12 is managed, yes, that is right.
13
14 Q. That is really the purpose of it?
15
16 MR. JUSTICE BELL: Why do you say that?
17
18 MR. MORRIS: Because ----
19
20 MR. JUSTICE BELL: It may well serve that purpose, but it serves
21 comparison of the operation in this country compared with
22 elsewhere, does it not? You can see if the operation in
23 one particular country seems to be slipping below the norm
24 to a significant degree.
25
26 MR. MORRIS: Yes, so the norm -----
27
28 MR. JUSTICE BELL: It can only be compared with other McDonald's
29 countries , I assume , because McDonald's have got no right
30 to tell industrial relations internationally to start
31 enquiring of employees of other companies. So it may have
32 its limitations. That is bound to be so, is it not?
33
34 For one way or another, the reason this is put in -- I will
35 in the say the reason it is put in , it may or may not give
36 me some help as to what proportion of McDonald's crew are
37 satisfied or otherwise with their situation. I say "it may
38 or may not" because I have to hear a lot of other
39 evidence. It is three sheets of paper in the whole of this
40 case. As I have said enumerable times today already, you
41 can make your comments on it in due course. You do not
42 have to put them to the witness. The more you put it to the
43 witness, the more I begin to wonder why you are.
44
45 MR. RAMPTON: My Lord, can I say why it was, in fact, put in and
46 your Lordship might want to draw that inference. The fact
47 is it was put in, not as a representative of the state of
48 mind of crew members (though it may well serve that purpose
49 and I shall be happy if it does), but because it was
50 mentioned three times, I think, in the evidence of
51 Mr. Nicholson in various contexts.
52
53 MS. STEEL: Can I just check something? The figures are
54 compared against other companies, are they?
55 A. No.
56
57 Q. It is just within McDonald's?
58 A. Yes.
59
60 MR. JUSTICE BELL: That is what I have just said.
