Day 203 - 12 Jan 96 - Page 57
1
2 MR. MORRIS: Yes. (To the witness): If you found out the
3 following things, would they be bad management, later
4 closes than expected on a fairly regular basis?
5 A. Yes.
6
7 Q. People asked to stay on at the end of a shift when they had
8 not been scheduled?
9 A. No, no, no. I do not necessarily believe this thing
10 about taring all with bad management. You look into the
11 circumstances. Some restaurants, you know, may have longer
12 closes and may have good reason to do it. It is a very
13 general question.
14
15 Q. But if people are regularly, for example, asked to stay on
16 at the end of a shift ---
17 A. Yes.
18
19 Q. -- because they are needed, even though they have only been
20 scheduled for a certain time, would that be an indication
21 of bad management?
22 A. It would certainly be an indication that there may be a
23 problem, but not necessarily an indication of bad
24 management. For instance, you may have a crew member who
25 calls in sick, in which case you may ask somebody else to
26 cover for that. That is not bad management. That is good
27 management because you are covering that person's shift.
28 So I cannot, you know .....
29
30 Q. If it happens regularly, though, it would worry you as a
31 Supervisor?
32 A. Not -- well, it may be a symptom that there is poor
33 morale, you know, if people are calling off sick regularly,
34 for instance, then sometimes you question whether they
35 really want to come to work, and it was a morale problem.
36
37 Q. Lack of maintenance, is that something that can be -----
38
39 MR. JUSTICE BELL: Do you really need to ask these questions
40 because most of them one does not have to be a McDonald's
41 store Manager to form a judgment on them.
42
43 MR. MORRIS: I thought we were making progress there. Right.
44 Moving on. (To the witness): The day that you claimed
45 that you found an out of date product in Ray Coton's store
46 on a day that Ray Coton was off work, yes, is it true that
47 you had looked all over the store in that day looking for
48 faults?
49 A. Absolutely not, and I do not claim -- I did find stock
50 out of date on many occasions in Colchester High Street.
51
52 Q. You found it on one occasion?
53 A. In my statement it says one occasion. I am telling you
54 now there were many occasions I found stock out of date.
55 But, you know, the job of a Supervisor is to observe
56 standards in a restaurant, so I would go around a
57 restaurant observing standards. The job of a shift Manager
58 is to look over the whole restaurant, so that all standards
59 are being met in the restaurant, so the job of the shift
60 Manager is to check the whole restaurant, so, you know, it
