Day 152 - 11 Jul 95 - Page 60


     
     1        names, or ----
     2
     3   Q.   You take no names?
     4        A.  No names at all.  You would have a check list which you
     5        would run through, specific questions relating to all areas
     6        of the restaurant.
     7
     8   Q.   Can you do the check list out of your head?
     9        A.  Most of it, probably.  The first question is:  "If
    10        there was one thing you could change about McDonald's what
    11        would it be?"  Then:  "Are there any maintenance and repair
    12        problems within the restaurant?"  Then you would run
    13        through the various areas of the restaurant ranging from
    14        walls, buildings, toilets, grill area equipment, grills,
    15        fry stations, tills, the lobby area, right through the
    16        restaurant on maintenance and repair, the reason for that
    17        being that if you just ask the question, "Are there any
    18        maintenance repair problems in the restaurant?", generally
    19        they would say "no".  If you specified particular pieces of
    20        equipment, then they would say:  "Oh, yes, there is a screw
    21        missing off the side of the fry station" or "there is a bit
    22        of a leaky tap in the toilets", or something like that.
    23
    24        The next section, I believe, dealt with hours and pay,
    25        scheduling came up, whether there was a right mix of hours,
    26        you know, are they happy with the hours they are given?
    27        Are they happy with their pay?  Is the mix of shifts OK in
    28        the restaurant?  Are they being given too many closes?  Are
    29        they getting too many opens?  That sort of thing.  Training
    30        - what is the orientation like?  If you have newer people
    31        attending the rap session you ask them, who has attended
    32        the most recent orientation?  You would ask them how it was
    33        conducted and, you know, could it be improved?  Did they
    34        see the video?  Were they given training on health and
    35        safety?  That sort of thing.  Then it would move on
    36        to  -----
    37
    38   Q.   I think, perhaps, for present purposes, that will do.
    39        I want to just ask a couple of questions about it:  Were
    40        they encouraged or invited to express their views about the
    41        Managers, individual Managers, in the store?
    42        A.  Yes.
    43
    44   Q.   Pardon?
    45        A.  Individual -- before you went to conduct the rap
    46        session, you would just write down the list of the
    47        Managers, including Floor Managers in the restaurant, and
    48        you would ask individually on each Manager what the crew
    49        thought of them and how could they improve.  So if somebody
    50        was, sort of, forgetful, or that sort of thing, that would 
    51        be something they would say, you know, "could be less 
    52        forgetful". 
    53
    54   Q.   Yes, I see.  In your 50 you say that you did while you were
    55        an Area Supervisor, or whatever, on hours and pay, how much
    56        was what I would call angry criticism or complaint about
    57        the hours or the pay?
    58        A.  Generally, most people would generally be happy with
    59        the hours and the pay.  Occasionally, people would bring up
    60        an individual problem that they personally had.  For

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