Day 086 - 09 Feb 95 - Page 61
1 been in McDonald's products.
2
3 MR. MORRIS: Just to continue on that, we talked about beef and
4 chicken. Would roughly the same figures be applicable to
5 salad as a cause for foreign object complaints?
6 A. Much, much less in salads, simply by the quantity of
7 salads that we sell. I think only about 1 per cent of our
8 sales comes from salads.
9
10 Q. What about other foreign body complaints, I do not know,
11 from the upper range of items, whether it is shakes, I mean
12 as a whole, or chips?
13 A. I think the most common one is a bone in chicken. We
14 class that as a foreign object.
15
16 MR. JUSTICE BELL: I seem to remember you are not supposed to
17 give a chicken bone to a dog, for instance, because they
18 are notorious for splintering compared with bones from
19 other animals.
20 A. Yes.
21
22 Q. That is a potential problem, is it, splintering in
23 production somewhere?
24 A. Somewhere in production.
25
26 Q. So a piece of bone gets into the Chicken McNuggets?
27 A. It is normally chicken sandwich but, yes, occasionally
28 the chicken will get it. Steps have been taken for extra
29 special bone detectors to try to get that down to zero
30 defects. There is about one bone or something per million
31 tonnes of chicken.
32
33 MR. MORRIS: A million tonnes?
34 A. Whatever it is, million something or other. There is a
35 statistic that some fellow gave us which we told them we
36 were not happy with because we wanted it down to zero.
37
38 Q. These are only the complaints. We do not know, do we, if
39 it is occurring with other people who have not complained?
40 They may just take their custom elsewhere?
41 A. Yes, surely, not everyone complains.
42
43 Q. We did not get an answer to the other products. Can you
44 think of any other products that spring to mind that there
45 is a fairly common complaint for that product?
46 A. Occasionally you will get a bone in fish, a fish bone
47 something like that.
48
49 Q. What else?
50 A. Fries there is generally not normally any, not many
51 complaints there.
52
53 MR. JUSTICE BELL: Do people actually complain about getting a
54 bone in fish?
55 A. Some do. They are surprised that there is a bone in
56 it, mainly because they have probably eaten so many filet
57 at McDonald's and never found one that to find one in there
58 is a surprise. So we try to take the bones out.
59
60 MR. MORRIS: What other products can you think of?
