Day 133 - 12 Jun 95 - Page 31


     
     1
     2   Q.   Where it says in the pale columns "Market norm", are we
     3        still taking McDonald's overall or are we talking about
     4        something else, do you know?
     5        A.  Because the data is presented in various different
     6        ways, I think that -- I think this figure, without checking
     7        it, will be different from the McDonald's norm.  It will be
     8        the UK one.
     9
    10   Q.   Does it summarise positive responses -- presumably, it
    11        does?
    12        A.  Yes, it does, yes.
    13
    14   Q.   We can see at a glance that all the responses, the black
    15        responses -- those are the McDonald's ones -- exceed 50 per
    16        cent overall for those categories.  The last page is a sort
    17        of league table, is it?
    18        A.  Yes.
    19
    20   Q.   We can see that the question about pay increases which is
    21        No. 4, which we have just looked at, is fifth up from the
    22        bottom at 48 per cent?
    23        A.  Yes.
    24
    25   Q.   That grades each of the questions in terms of its positive
    26        response; is that right?
    27        A.  Yes.
    28
    29   Q.   Again we can all read; we can all see what the results
    30        were.  Is pay and the workers' attitudes and expectations
    31        so far as pay is concerned something which the Company
    32        takes seriously?
    33        A.  I am sorry, could you just repeat that?
    34
    35   Q.   I am sorry.  Is pay, both the actual amount that people are
    36        paid and their perceptions of its satisfactoriness or
    37        otherwise, something the Company takes seriously?
    38        A.  Yes, because it is an integral part of our reward.
    39
    40   Q.   Yes.  It may have seemed a slightly banal question, perhaps
    41        very banal, I do not know, but why is it that the Company
    42        takes the question of pay seriously?
    43        A.  Well, because in order to initially recruit and also to
    44        retain employees, we need to make sure that we are paying
    45        them along with the market rate and so on.
    46
    47   Q.   Before I sit down, Ms. Mead, we will come and have a
    48        slightly closer look at McDonald's rates of pay.  Before
    49        I do that, though, in the same new bundle of documents, in
    50        those sideways computer documents, which is document E, on 
    51        the third page, we find an analysis of current employees by 
    52        length of service for the Company.  Do you have that? 
    53        A.  Yes.
    54
    55   Q.   Again for the first quarter of 1995, the last quarter of
    56        1994 and the first quarter of 1994; again looking at the
    57        first quarter of 1995, I can tell you that what it shows,
    58        amongst other things, is that those who have worked at this
    59        date between 3 and 24 months, that is, two years, these
    60        must be people who have worked continuously, must they not?

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