Day 151 - 10 Jul 95 - Page 25


     
     1
     2   Q.   Was it a regular occurrence for floor managers to work more
     3        than 39 hours a week?
     4        A.  Not regular, no, in terms of we would schedule them
     5        every week, week in, week out, absolutely not.  They would
     6        be scheduled for their hours.  As I mentioned on Friday, it
     7        may well be, especially on the night shifts, with their
     8        administration responsibilities when the restaurant had
     9        closed, that could take an hour or so, perhaps longer, than
    10        it did to tidy up, depending on the ability, obviously, of
    11        the floor manager in question.
    12
    13   Q.   Again, they were not scheduled to work more than 39 hours a
    14        week, but were they regularly working more than 39 hours a
    15        week?
    16        A.  Not regularly, no.
    17
    18   Q.   What about other levels, below floor managers but above
    19        crew; were they scheduled to work more than 39 hours a
    20        week?
    21        A.  No.  To my recollection, we had training squad, and
    22        that was all, in the two restaurants.
    23
    24   Q.   Would they be treated basically the same as crew?
    25        A.  In terms of the schedule, absolutely, yes.
    26
    27   Q.   You would not expect them to work more than 39 hours a
    28        week?
    29        A.  No.
    30
    31   Q.   Whether or not they were scheduled 39 hours a week, you
    32        would not expect them to work more than 39 hours a week?
    33        A.  Certainly.
    34
    35   Q.   If crew or training squad were regularly working more than
    36        39 hours a week, would that concern you?
    37        A.  They were not working more than 39 hours a week.
    38
    39   Q.   If crew were working more than 39 hours a week, would you
    40        say that indicated the store was understaffed, if they were
    41        working more than 39 hours a week on a regular basis?
    42        A.  It would lead me to talk to the manager about why.
    43        I do not think it would necessarily mean understaffed;
    44        there may have been a whole series of holidays taken in one
    45        go.  So my advice to the manager would be, perhaps, better
    46        holiday planning; rather than let ten people go all at
    47        once, try and see whether or not he could balance it out,
    48        in terms of spreading across the year; or maybe two or
    49        three people were ill.  But it would not necessarily lead
    50        to me to one conclusion.  Part of my job was to try and 
    51        advise the manager to ensure they did the troubleshooting, 
    52        so to speak, about the reasons; and, if it was holidays, 
    53        then obviously we could make improvements upon that.
    54
    55   Q.   If it was something that went on for a few months, would
    56        you say that it indicated there was understaffing?
    57        A.  I would hope that, as a good supervisor, I would be
    58        able to advise the manager and we could sort it out within
    59        a matter of a week or two weeks, depending on what the
    60        particular difficulty was.

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