Day 302 - 18 Nov 96 - Page 43
1 own figures, which they are relying on, 23 percent of their
2 turnover is in some way attributable to the student factor
3 and basically.... I am trying to find where he refers to
4 it. (Pause)
5
6 Then he says on page 30, line 18, if you can strip out the
7 youth factor, I think that is the going back to college and
8 going back to school, then arguably from this table there
9 are many other reasons to do with the satisfaction issue
10 which also seemed to be relevant to the high labour
11 turnover.
12
13 So he hones in on the element of that chart which he could
14 be sure of as what it was referring to and his conclusion
15 is that dissatisfaction is relevant to the high labour
16 turnover at McDonald's, by McDonald's own admission.
17
18 He says, at the top of page 31, the exit survey, the
19 results of which are in the table, suggest considerable
20 dissatisfaction with the job among a substantial number of
21 employees as recorded in the categories 12 to 19 on the
22 table.
23
24 Then he says, at line 47: In my opinion, there is a
25 substantial problem of dissatisfaction contributing to high
26 turnover. He says that about four times.
27
28 Then, I mean, of course, you know, some of it is down to
29 interpretation. On top of that, you have the people who
30 leave without notice. People who leave without notice
31 could be arguably a substantial proportion, probably the
32 majority may be dissatisfied, because if they leave without
33 notice, they do not get whatever is accruing to them or
34 whatever and they may lose an opportunity to come back at
35 some stage.
36
37 I will not go into the obviously people may not want to
38 indicate dissatisfaction, because they may want to leave
39 their options open at a later date. So on top of the
40 definite guaranteed dissatisfaction recorded, which he
41 calls a substantial problem, he says that it must be
42 worrying for any store manager to record or to be
43 associated with high levels of dissatisfaction amongst the
44 staff. I would prefer to see an outside body conducting an
45 independent exist assessment amongst the workforce.
46
47 And what he means by that, presumably and obviously, is
48 that managers are going to under-record the
49 dissatisfaction, because it is certainly not in their
50 interests to be seen to be having a large substantial
51 turnover problem due to dissatisfaction with their
52 management or with the job. It reflects badly on them,
53 their management techniques, their recruiting priorities,
54 everything. So this must be seen as a conservative minimum
55 position based, as it is, on the subjective notation of the
56 managers.
57
58 Then finally on page 32, lines 41, he explains that one in
59 three school leavers would find their first job in
60 catering, showing how McDonald's is not so different from
