Day 203 - 12 Jan 96 - Page 66
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2 MR. JUSTICE BELL: Pause a moment. Do you mean at all levels?
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4 MR. MORRIS: I think management turnover has been said to be
5 something like 24 per cent or something.
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7 MR. JUSTICE BELL: What levels are you talking about?
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9 MR. MORRIS: Crew and management.
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11 MR. JUSTICE BELL: Yes, but what levels of management?
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13 MR. MORRIS: Let us say up to the level of Store Manager.
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15 MR. JUSTICE BELL: I do not consider that high management --
16 that is a fairly low level of management in a corporation
17 the size of McDonald's, surely.
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19 MR. MORRIS: All right.
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21 MR. JUSTICE BELL: I am not making a point just to get at you
22 because it occurs to me part of your case may be that there
23 is a very real difference in McDonald's ethos between what
24 happens when you get to a certain standard and what happens
25 at the level of Store Manager and below, or maybe Area
26 Supervisor and below.
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28 MR. MORRIS: Yes, we have concentrated on obviously conditions
29 for workers.
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31 MR. JUSTICE BELL: That is why I am anxious, if that is part of
32 your case, you should not muddy the water by suggesting it
33 is the same when we get up to Operations Manager or
34 something like that.
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36 MR. MORRIS: Could that be one of the reasons there is such high
37 turn over amongst crew members, hourly paid staff, that
38 people are constantly looking over their shoulder and
39 finding fault and ordering them about?
40 A. No, I would refute that. That is not the case at all.
41 I think that the -- I mean, I think that the crew turnover
42 levels have got something to do with the number of
43 temporary employees that we have because of seasonal
44 variation, for example, in either sales pattern, and
45 because of the nature of workforce we employ, a lot of them
46 are students who inevitably move on. I think those are
47 more to do with it than saying we have a culture of
48 directing crew to do things.
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50 We have a culture in McDonald's of encouraging our crew to
51 develop. A lot of the managers of the Company are ex
52 crew. I was a crew member. I found my crew experience in
53 McDonald's totally rewarding and challenging, and we bring
54 benefits to youngsters, a lot of youngsters, that, you
55 know, maybe they would not have had otherwise, as a
56 Company, so, you know, I do not really know where there is
57 going anyway.
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59 Q. Were you ambitious after you had been there for a short
60 time as a crew person, did you want to get on in the
