Day 151 - 10 Jul 95 - Page 56
1
2 MISS STEEL: It is tab 11, page 460.
3 A. Sorry, yes, point 36.
4
5 Q. Yes. "What is hustle? Hustle is speed and organisation
6 equals greater efficiency. When do you use hustle? All
7 the time." You would accept that, would you? I think you
8 gave a slightly different definition, but -----;?
9 A. I think I said coordination, efficient coordination.
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11 MR. JUSTICE BELL: Were you seeking to differ from that? Had
12 you got your own definition from somewhere else, or were
13 you just trying to describe it in your own words?
14 A. Those were in my own words.
15
16 Q. So you do not join any issue with what is on that page?
17 A. No, I do not. Sorry, no.
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19 MS. STEEL: Have you seen any other definition written down
20 anywhere?
21 A. Not that I recall.
22
23 Q. I cannot remember where it was, but I thought you said
24 something about that the theory on hustle has remained the
25 same, but I may be wrong. Did you say that?
26 A. Perhaps my interpretations probably remain consistent,
27 but I cannot recollect my exact words.
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29 MR. JUSTICE BELL: That is not necessary. What you are being
30 asked is whether you think that it has stayed the same, the
31 definition?
32 A. Yes, as far as I can remember. But, certainly, in
33 terms of -- yes.
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35 MISS STEEL: Do you remember any instruction coming round to
36 managers, supervisors, whatever, about the definition of
37 hustle and the meaning of hustle?
38 A. Recently, or when I was a supervisor?
39
40 Q. Since you have been at McDonald's?
41 A. I cannot recall a document specifically talking about
42 hustle.
43
44 Q. You cannot?
45 A. Not to my recollection.
46
47 Q. You do not remember a memo or anything like that coming
48 from Head Office about the way hustle was to be
49 implemented, the practice of hustle, rather than the
50 theoretical -----
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52 MR. JUSTICE BELL: Why do not you narrow it down just a
53 little -- because in February 1990 you were promoted to
54 Operations Manager?
55 A. Right.
56
57 Q. If any memo had come round, varying in any way the
58 definition of hustle or suggesting how it was to be
59 interpreted from now on, would you have expected to see
60 that, in the post you held from February 1990 onwards?
