Day 208 - 24 Jan 96 - Page 18
1 Q. Then there was no rap session between 27th July 1993 and
2 17th June 1994. You do not remember that?
3 A. No.
4
5 Q. There were not that regular, were they?
6 A. To be perfectly honest with you, we could have had
7 them, I do not know. You just may not have the notes on
8 them. Things get lost occasionally. If there is no, you
9 know -- it would have been left in the Manager's office.
10
11 Q. I certainly recall seeing one store audit where it said
12 that there had not been any ---
13 A. That may well have been the case. I do not know.
14
15 Q. -- rap sessions. Can you just tell us the current
16 definition of "hustle"?
17 A. I would not be sure of the exact phraseology, but it
18 would be something along the lines of "efficient use of
19 time and movement". Other than that, I do not remember the
20 rest of it.
21
22 Q. Can you remember what the definition used to be?
23 A. So far as I was concerned, it was "go as quickly as you
24 can, as safely as you can", i.e. no running.
25
26 Q. Before the change in definition, people had run behind the
27 counter, had they not?
28 A. Yes. I would not disagree with that at all. But it is
29 down to the individual Manager running the front on that
30 day.
31
32 MR. JUSTICE BELL: Do you want to have the five-minute break
33 now? I was going to have it at quarter to 12 anyway.
34
35 MS. STEEL: I know which question I want to ask next.
36
37 MR. JUSTICE BELL: Let us have it now. It does not matter. We
38 have to have it some time.
39
40 (Short adjournment)
41
42 MS. STEEL: You said in paragraph 9 of your statement that you
43 have never experienced Managers using the schedule as a
44 tool of discipline, as Mike alleges, and they have always
45 been happy to meet your scheduling requests, whenever
46 possible. Other people have complained about that though,
47 have they not?
48 A. Not that I am aware of.
49
50 Q. If you look, for example, at page 195 in the rap session
51 notes, which are the notes for 16th January 1992, under
52 "Sean Richards Second Assistant", the third paragraph
53 says: "Should change his attitude towards the crew. Can
54 use hours scheduled to advantage over crew." Do you
55 remember that?
56 A. No, I do not.
57
58 Q. You do not remember it. You were not sure whether you had
59 been at this rap session or not?
60 A. No. I may well have been.
