Day 119 - 02 May 95 - Page 35


     
     1   MR. MORRIS:  Yes.  (To the witness):  So the point I am saying,
     2        Mr. Nicholson, is here we have some breaches which have
     3        come to light as a result of this court case.  The question
     4        I want to go back to is what system is there that
     5        McDonald's have for monitoring?  I do not mean just the
     6        supervisor happens to notice something once, you know, they
     7        may or they may not do; I mean, is there any system for
     8        monitoring that as compiling information from around the
     9        country about whether this kind of thing is actually rife,
    10        or whether it is happening regularly, or some areas are
    11        worse than others or what?
    12        A.  That is the system and that system is rigorously
    13        enforced.  As far as I am concerned, this is a McDonald's
    14        document.  I do not know who put the comments on there, but
    15        someone has seen it.  To my mind, that could very well be
    16        the Supervisor.
    17
    18   Q.   I can tell you for a fact -----
    19
    20   MR. JUSTICE BELL:  Do not go into that, Mr. Nicholson.  If you
    21        do not know ---
    22        A.  No, I do not know.
    23
    24   Q.   -- just stay with that.
    25        A.  But I am satisfied -----
    26
    27   Q.   This is not the occasion for an argument when you do not
    28        know who wrote it about who did.
    29        A.  No, I do not.
    30
    31   MR. JUSTICE BELL:  If you are going to say this is the tip of
    32        the iceberg at some stage, not now, you are going to have
    33        to explain to me how it was discovered -- not now, but bear
    34        that in mind.
    35
    36   MR. MORRIS:  So are supervisors under an obligation to report or
    37        provide information to higher up breaches of regulations
    38        like this, so that the company has a record and can monitor
    39        the situation?
    40        A.  What would normally happen here is that he would invoke
    41        discipline of some kind.  It may just be words of advice,
    42        whatever, but that would go on that Manager's or shift
    43        Manager's file.  That he would bring, the Supervisor would
    44        bring to the attention of his immediate superior, that he
    45        had gone to that restaurant and found cause to reprimand
    46        the shift running Manager that night.
    47
    48   Q.   But your department, your Company, does not compile
    49        statistics on breaches, whether it is policy or
    50        regulations, so that you at Head Office know what is going 
    51        on? 
    52        A.  Not necessarily. 
    53
    54   Q.   When do they do that then?  Give me an example of
    55        statistics which Head Office gets on breaches of policy or
    56        regulations?
    57        A.  Information report forms.  If something happens an
    58        incident report form is filled out and is sent up to Head
    59        Office.  That is put on the computer.  It goes to the
    60        department responsible for dealing with that particular

Prev Next Index