Day 180 - 31 Oct 95 - Page 31


     
     1
     2   MR. MORRIS:  The McDonald's?
     3        A.  The exit survey, the results of which are in the table,
     4        suggests considerable dissatisfaction with the job among a
     5        substantial number of employees as recorded in categories
     6        12 to 19 on the table; I say 12 to 18 on the table.
     7
     8   MR. RAMPTON:  In fact, it is 12 to 19, because 19 is other
     9        dissatisfaction.
    10
    11   MR. JUSTICE BELL: Would you like to add 19, or do you exclude
    12        19?
    13        A.  I am happy to take the correction, because I was
    14        not -----
    15
    16   MR. RAMPTON:  It does not say so.  It is only that if one looks
    17        at the termination code, one sees that is what it is.
    18
    19   MR. JUSTICE BELL: I wondered whether -- on reflection, you would
    20        include 19, would you?
    21        A.  For my own evidence, for my own, no, I would not,
    22        because what I know about is what I have read in this
    23        document.
    24
    25   MS. STEEL:  I think it might help if you look at the page -----
    26
    27   MR. MORRIS:  It is other dissatisfaction; that is what it is
    28        short for.
    29
    30   MR. RAMPTON:  It is short for "dissatisfaction with other
    31        conditions".
    32
    33   THE WITNESS:   In that case, I am happy to take the correction.
    34
    35   MR. JUSTICE BELL: Yes.
    36        A.  There, you have in excess of 1,000 employees, in excess
    37        of 1,000 employees for whom it is recorded they left
    38        because they were dissatisfied with the job.
    39
    40   MR. MORRIS:  As recognised by the management, in their view?
    41        A.  As recognised and recorded by management.
    42
    43   Q.   Yes.
    44        A.  I am left commenting that if you take out the young
    45        workers and if you analyse the known reasons, the known
    46        employment reasons, for leaving, then, in my opinion, there
    47        is a substantial problem of dissatisfaction contributing to
    48        high turnover.
    49
    50        If I may add, just as a concluding comment on this:  it 
    51        must be worrying for any store manager, charged with the 
    52        responsibility of completing this survey, to record or to 
    53        be associated with high levels of dissatisfaction amongst
    54        the staff.  I would prefer to see an outside body, such as
    55        the Industrial Society, conducting an independent exit
    56        assessment among the workforce.  But, in the absence of
    57        that, I would still like to suggest that dissatisfaction is
    58        a significant residual problem, from this table.
    59
    60   MR. JUSTICE BELL:  Let us break off there.

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