Day 127 - 23 May 95 - Page 57
1 form itself. I will not go through it with you. My
2 question is whether this is uniform throughout the
3 Company's operation?
4 A. The incident report forms are used by every restaurant,
5 whether they are franchisee or company owned. I believe
6 East Kilbride is actually a franchisee restaurant.
7
8 Q. Sorry?
9 A. I believe East Kilbride, the one with the sticker on
10 the front, is a franchisee restaurant. So it is quite
11 likely that it was done -----
12
13 Q. You will see there is another part of this tab from Sockie
14 Hull Street in the middle of Glasgow?
15 A. Yes.
16
17 Q. Is that a franchise or is it company owned?
18 A. That one is company owned.
19
20 Q. One can see, I hope, they are in fact the same form. But
21 the licensees would get the forms from the company, would
22 they?
23 A. Yes, they are available from our distribution centre.
24
25 Q. Where do the licensees send the forms?
26 A. That -- I would suspect a copy to Head Office to their
27 field consultant.
28
29 Q. To their regional Head Office?
30 A. Yes.
31
32 Q. What happens to these incident report forms when they are
33 received at a higher level in the company?
34 A. Well, they are copied to interested departments. So,
35 for example, the ones to do with accidents would come to
36 us. If it is a service complaint, a foreign object like a
37 bone in a chicken, then that would go to operations and to
38 quality assurance. There are administration people in each
39 office who would copy them and send them out appropriately.
40
41 Q. Have you got the East Kilbride one there, and tell us
42 whether this is the sort of thing you -- just the first
43 couple of ones. The first one is -- the number is 425; the
44 date 20th December 93, just before Christmas, 25 past 6 in
45 the evening, "Maureen, the lobby hostess, moved ladders on
46 lobby, lost grip and they hit customer on head." That
47 means the ladders, I take it?
48 A. Yes.
49
50 Q. Then turn over the page, this is on the next day, the 11th
51 December 93, a piece of bone found inside chicken Nuggett,
52 yes?
53 A. Yes.
54
55 Q. A couple of pages on, do you see a reference to Stewart
56 Robinson?
57 A. Yes.
58
59 Q. They are not in chronological order. "Stewart Robinson was
60 on fries and burnt his arm with a hot fry basket". Have
