Day 161 - 24 Jul 95 - Page 50
1 and then; if the customer wants to take it further, then
2 you fill in an IRF form; or are the stores you have worked
3 in somehow different from others?
4 A. No. I think it is the same. If you can make your
5 customer happy by giving a good product, then they are
6 happy, and that is the end of the matter, in most of the
7 restaurants I supervised.
8
9 Q. So in the case where somebody goes to someone on the till
10 and says, "Hey, this Chicken McNuggett is cold", or
11 whatever -----
12
13 MR. JUSTICE BELL: You really have to think about where you are
14 going, you know. You keep on asking questions, and you get
15 an answer which does not serve your purposes as well as the
16 ones you have just got.
17
18 MR. MORRIS: OK. (To the witness) Just going on to -- you said
19 that there was a four day maximum holding limit for buns?
20 A. That is correct.
21
22 Q. If it goes over that, they get thrown away. Do you know of
23 any examples where they have been thrown away because they
24 have been kept over four days?
25 A. My restaurant where I am now?
26
27 Q. No, any one that you ever worked in; or were they kept on
28 afterwards?
29 A. Yes, in my store where I am working at the moment, it
30 was just the following day we sold buns -- you know, the
31 dates says that is to be thrown away, and it has been
32 thrown away.
33
34 Q. So it does happen from time to time that if it is over four
35 days, it will be chucked away?
36 A. Chucked away, yes.
37
38 Q. Has that happened at all the stores that you have been in,
39 from time to time?
40 A. To my knowledge, yes.
41
42 Q. In your statement about the toaster, the bun toaster, you
43 have said: "Although it is true to say that employees do
44 occasionally suffer minor burns when working on the bun
45 toaster, Miss Tobin exaggerates the extent of the burns.
46 There is a spatula designed to remove the buns if they are
47 stuck to the toaster, and hands need never be used."
48
49 When people do get these occasional minor burns when
50 working on the bun toaster, what, normally, is the way they
51 would get those burns?
52 A. It is not only inside. The side of the spatula -- the
53 toaster is also hot, so sometimes crew do touch that side;
54 and it is different times, different stations, crew members
55 burn their hands. So it is not in one area specifically.
56
57 Q. So what you are saying is that someone could get a burn
58 from touching the side of the -----
59 A. Accidentally, if they pass through, they touch or they
60 just do not realise it is just behind, and they do touch it
