Day 127 - 23 May 95 - Page 58
1 you seen a lot of these incident report forms?
2 A. I have, yes.
3
4 Q. What we have looked at so far, there is another bone in a
5 McNugget later on, some bone in a McSandwich, chicken
6 Mcsandwich. Is that the sort of thing you are used to
7 seeing in incident report forms?
8 A. Yes, together with, as I say, service complaints.
9 Maybe people bringing food back if it is perhaps -----
10
11 Q. Customer complaints about the service?
12 A. Anything to do with customer complaints they would fill
13 one of these in. It is less often that you see them to do
14 with employee incidents.
15
16 Q. Look at the Glasgow one -- we are going a bit off
17 course -----
18
19 MR. JUSTICE BELL: Mr. Lily was very unlucky indeed, was he not?
20
21 MR. RAMPTON: What happened to him, my Lord?
22
23 MR. JUSTICE BELL: He got a bump on his head because someone
24 dropped a ladder on it.
25
26 MR. RAMPTON: Yes. Have you got the Sockie Hall Street one?
27
28 MR. JUSTICE BELL: They cover just about every imaginable
29 mishap, do they?
30 A. They do, and, as I say, not necessarily mishap; it is
31 any incident in the restaurant.
32
33 MR. RAMPTON: Have you got the Sockie Hall Street one there?
34 A. I have, yes.
35
36 Q. The fourth page, which is the third inside page, for 7th
37 January '94; do you have that one?
38 A. Yes.
39
40 Q. "Customer washed hands in disabled toilet sink. She
41 pointed out that the water was very hot. Her hand was not
42 burnt and she did not complain of [something] being sore"
43 -- fingers, perhaps. I do not know what it is. Her hand
44 being sore, perhaps it is -- "them being sore". Is that
45 the sort of thing which crops up from time to time?
46 A. Very occasionally. Again, the way the restaurants
47 would look at this is that anything they might potentially
48 go away and say, think afterwards, "I might just let them
49 know about this, I might complain to Head Office", they
50 would want to make sure they have all the details there and
51 then, so the information is fresh.
52
53 Q. Can I ask you to look at something else still in the staple
54 file, which is the accident book for Colchester, which is
55 our 57 L further towards the front of this file, not much.
56 Have you had a chance -- I do not know how many pages, it
57 does not take very long -- to read these pages?
58 A. I have looked through, yes.
59
60 Q. You have looked through. One thing one notices about that
