Day 155 - 14 Jul 95 - Page 28


     
     1        jobs.  I think that the management really hated me."   Do
     2        you remember, as Manager, ever hating any member of your
     3        staff, your crew?
     4        A.  No.
     5
     6   Q.   Do you remember ever ensuring that any member of your crew
     7        was given all the worst jobs?
     8        A.  No.  It could not always be done anyway even if you
     9        wanted to.
    10
    11   Q.   Do you ever remember feeling that you wanted to?
    12        A.  Sometimes you feel like that.
    13
    14   Q.   He goes on, does Mr. Magee:  "I did not exactly go out of
    15        my way to please them" -- I think that must be management
    16         -- "I answered back continuously.  I was impolite whilst
    17        on the till.  I refused to smile continuously at customers
    18        when told to do so".  Pausing there, two things:  First, is
    19        there a policy of telling people to smile continuously at
    20        customers?
    21        A.  No, one of the requirements at the job interview stage
    22        that I tried to enforce was to try and recruit and employ
    23        people that had the personality to go on the till and serve
    24        customers.
    25
    26   Q.   There are also other people, are there not, besides the
    27        till people in what used to be called the lobby in the
    28        dining area?
    29        A.  That is correct.
    30
    31   Q.   They would be cleaning up or distributing mats or
    32        something, would they?
    33        A.  Well, that is secondary.  The main thing is keeping
    34        contact with the customer.
    35
    36   Q.   Is that the sort of job that Mrs. Farrer does now?
    37        A.  That is correct.
    38
    39   Q.   Is that the sort of job she did when you were there?
    40        A.  That is correct.
    41
    42   Q.   The second question I want to ask you about that passage
    43        which I have just read, "I answered back continuously.  I
    44        was impolite whilst on the till.  I refused to smile
    45        continuously at customers when told to do so".  Assuming
    46        for a moment that Mr. Magee is telling the truth about
    47        that, how does it strike you that those sorts of attitudes
    48        qualify him to be a successful crew member of McDonald's?
    49        A.  They do not.
    50 
    51   Q.   If that had been observed, for example, on an OCL, that 
    52        kind of behaviour, being rude to customers at the till, do 
    53        you think such a person would ever be likely to qualify for
    54        a pay rise?
    55        A.  No.  He would be given quite a few observation check
    56        lists by different Managers to get a consensus of opinion.
    57
    58   Q.   Because the Managers, we have understood, discuss the
    59        performance reviews before any pay rise is granted?
    60        A.  Yes, once a week I would have a Managers' meeting where

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