Day 207 - 23 Jan 96 - Page 34


     
     1        A.  I can remember comments being made by, or systems being
     2        put in place by the Store Manager to increase efficiency of
     3        performance reviews.
     4
     5   MS. STEEL:  What happened then:  were they adhered to, or did it
     6        just have no effect?
     7        A.  I cannot recall the exact effect.
     8
     9   MR. MORRIS:  Do you accept that the performance reviews system
    10        at your store was completely inadequate to justify what the
    11        Company claims as its performance-related pay increase
    12        system?
    13        A.  I would say that people whose rap sessions have
    14        indicated that they have had performance review problems,
    15        performance reviews is written -- performance review is
    16        carried out on the crew member.
    17
    18   Q.   I am asking you -- never mind the rap sessions -- it was a
    19        problem with the performance review system at this store
    20        over a long period of time?
    21        A.  Some of the performance reviews have been late.
    22
    23   Q.   Do you accept that there was a continuing problem over a
    24        long period of time with the performance review system?
    25        A.  There is a -- I would say, yes, over a period of these
    26        rap sessions there has been -- people were complaining.
    27
    28   MR. JUSTICE BELL:  No, that is not the question which was put to
    29        you.  We have been through that.  What you are being asked
    30        is whether you would accept that over a long period of time
    31        there was actually a problem with performance reviews, that
    32        is, they were being missed or were late, and a backlog had
    33        built up?
    34        A.  Performance reviews were late, but I cannot quantify it
    35        to an extent.
    36
    37   MR. MORRIS:  Are you reluctant to criticise the Company you work
    38        for?
    39        A.  No, I am not reluctant to criticise the Company.
    40        I just say I cannot quantify it to an extent of how -- what
    41        quantity of performance reviews are or were late.
    42
    43   Q.   Are you able to identify problems when they exist and say
    44        so in the witness box?
    45        A.  Yes, within the -- yes.
    46
    47   Q.   Continuous criticism has been referred to by people in your
    48        system for getting crew opinions, rap sessions, yes --
    49        continuous criticism.  Is that enough for you to say there
    50        must have been a continuing problem, in reality? 
    51        A.  There are continuing problems in viewing the rap 
    52        sessions, yes. 
    53
    54   Q.   Does that indicate that there was actually a continuing
    55        problem affecting the store?
    56        A.  There was -- I would say there were, or there were
    57        problems with people's performance reviews that affected
    58        their performance reviews.
    59
    60   Q.   Just, if it helps you, just on pages 159, 171 and 172 --

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