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"With the ability (provided by Thin Client for 2E) to automatically generate Java clients, we get all the advantages of Java -- platform portability, security and immunity to virus attacks -- without the immediate need to retrain our developers to program in Java."

-- Warren Fritensky, Vice President and CIO,
John Wiley & Sons


Company: John Wiley & Sons
Location: New York, New York
Industry: Publishing
URL: http://www.wiley.com

Business Concerns
John Wiley & Sons, a worldwide leader in the publishing industry, is at the forefront of change from print to electronic distribution of its goods via the World Wide Web. John Wiley & Sons has successfully established a significant Web presence, including multiple Web sites designed for targeted audiences (Wiley's Children's Books/Teacher's Corner, Wiley College, etc.) and an on-line catalog system of its publications.

However, even though an on-line catalog is available to select merchandise, John Wiley & Sons' customers must still rely on fax, mail, or phone orders to make a purchase. Some on-line ordering facilities are being added, but to deploy true electronic commerce a transactional link between the Internet and the AS/400-based global production publishing and accounting system is required. Since its production systems are written in Synon/2E from Synon, an IBM business partner, John Wiley & Sons' IS department is evaluating a new solution from Synon called Thin Client for 2E.

Synon/2E is a full-life cycle, model-based application development environment well-suited for building AS/400 applications. Thin Client for 2E increases the capabilities of Synon/2E by allowing an application developer to generate Java client-AS/400 server applications from the same Synon/2E design models that are used to generate host-based applications. This allows legacy code to be immediately deployed as feature-rich graphical applications in Web-enabled transaction processing environments.

Solution Synopsis
In 1998, John Wiley & Sons will offer an order entry facility on the Web so that customers on a global scale can access its catalog, get exact shipping, pricing, and product availability information, as well as execute orders from its production systems running on AS/400 in real time. The customer supplies their country of origin and "point and clicks" on the appropriate geographic region, which then connects the order to the specific AS/400 system that serves that particular locale. Pricing, availability, shipping costs, delivery times, and terms and conditions will be accurate and relevant to the individual customer. The need for fax, phone, and mail ordering, while still available, will no longer be the only methods of placing an order. This is expected to reduce order processing costs and error rates while at the same time increase customer satisfaction.

Warren Fristensky, Vice President and Chief Information Officer at John Wiley & Sons, said "All five regions will be dynamically managed, performing seamless electronic commerce that links our Web server to our AS/400 based management and publishing repository. With Thin Client for 2E, we will provide seamless integration globally, serving the customer from the location that knows that customer best while providing worldwide management."

Business Profile
John Wiley & Sons is the oldest independent publisher in North America, and has a large international presence. Headquartered in New York City, John Wiley & Sons also has offices elsewhere in the U.S., as well as in England, Germany, Canada, Australia, and many Asian countries. John Wiley & Sons publishes books, journals, and electronic products for the education, professional, scientific, technical, and consumer markets, and promotes more than 11,000 active book titles and 400 journals. John Wiley & Sons is also in the forefront of electronic publishing of materials with more than 200 products and services on disk, CD-ROM, or available by network.



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