Transition

Simulation of real-world interaction mechanisms can provide a bridge into the computer realm for new and novice users. Some techniques may even be applicable for more advanced users, especially when the techniques are so familiar they are essentially transparent to the task.

RealPhone with the handset off-hookFor example, the RealPhoneTM provides a handset similar to those in the real world. Clicking the handset causes it to come off-hook answering the phone or placing a call. Obviously, a handset isn't necessary on a computer-based phone - most computer phones simply use a push button labeled Dial. However, we found that many users intuitively understand the role of the handset without needing any instructions or labels. The RealPhone also provides an animated, slideout drawer containing speed-dial numbers and other settings. Tests have shown that users enjoy the interaction and appreciate the reduced clutter.