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Q: When I turn on my PC, Windows freezes more often than not. I usually have to reboot five or six times before I can get it to work. What's going on? Eric Galley A: Each PC has a different configuration, so I can't say for sure. Try these suggestions: Start by booting Windows in Logged mode. This will let you create a text file of the entire boot process, so you can see where it fails. First, bring up the boot menu. In Windows 95, watch the screen as you start up the computer, and press the <F8> key as soon as you see the words 'Starting Windows 95'. In Windows 98, hold down the <Ctrl> key from the beginning of the boot process until the menu comes up. At the menu, select the option for Logged (\BOOTLOGTXT), and continue with the boot. Of course, Windows may boot flawlessly in this instance. Keep at it every time you boot until one of the boots fails. After your system has crashed, reboot again without logging. To read the log, select Start-Run, type c:\bootlog.txt, and press <Enter>. If your system is in such bad shape you can't get into Windows, you can read the log from the DOS prompt by typing c:\windows\command\edit c:\bootlog.txt and pressing <Enter>. You'll find a long file, but don't worry. Just go to the end -- whatever is causing the problem will be in the last few lines. The line that says "LoadFail" or "failure" will tell you what file is the culprit. If the troublemaker is an irksome DLL, you can try reinstalling Windows or the application that the DLL comes from (you can reinstall these over the current installation without wiping out your configuration). If the problem is a hardware driver, you might try uninstalling and then reinstalling the hardware, or getting an updated driver, or replacing the possibly defective peripheral. In the worst case, you may need to leave the troublesome device or program uninstalled until such time as its maker devises a solution. |
Category:Windows 9x Issue: April 2000 |
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