Uninstall and reinstall your modem

To uninstall and reinstall your modem, you must first uninstall the Remote Access Server (RAS). The Internet Connection wizard automatically reinstalls RAS. However, you will need to supply your Windows installation disks.

You will also be required to restart your computer, so you may want to print this Help topic. To print this topic, click the Options button, and then click Print Topic.

To uninstall and reinstall your modem

1. In the dialing error screen, click Cancel.
2. On the desktop, right-click Network Neighborhood, and then click Properties.
3. Click the Services tab.
4. In the Network services box, click Remote Access Service, and then click Remove.
5. Follow the instructions on your screen.
6. After you have finished removing RAS, uninstall your modem: Click the Start button, point to Settings, and then click Control Panel.
7. Double-click the Modems icon.
8. On the General tab, select the modem you are trying to use to set up your Internet connection, click Remove, and then follow the instructions on your screen.
9. Restart the Internet Connection wizard.

Did this fix the problem?

Yes. Display overview information.

No. What else could be wrong?

1. Open Phone and Modem Options in Control Panel.
2. On the Modems tab, click the modem that you want to delete.
3. Click Remove.
4. Restart the Internet Connection wizard.

Did this fix the problem?

Yes. Display overview information.

No. What else could be wrong?